I’m sharing my experience with Qubetics customer service regarding inconsistent policy application.
This post is to get community feedback and potentially help others in similar situations.
From my experience, Qubetics is applying discriminatory policies to users with identical wallet issues, violating their own stated deadlines while providing selective support.
🔹 Background
Project: Qubetics (TICS token)
Issue: Swift Beta Trust Wallet users cannot access allocated tokens due to wallet limitations
My allocation: tens of thousands of $TICS tokens
Problem: Qubetics refuses to provide the same solutions they gave to other wallet users
🔹 Evidence of Policy Violation
1. Official Deadline Policy (July 17, 2025)
Source:
https://www.qubetics.com/blog/final-reminder-update-your-wallet-before-the-cutoff-or-risk-losing-your-tokens/“If your receiving wallet is not compatible and you have not updated by the final cutoff on July 17th, 2025, at 12:00 p.m. UTC, your tokens will be permanently lost. There will be no manual intervention, no recovery, and no exceptions.
2. Actual Exceptions Made (August 2025)
Source:
https://x.com/qubetics/status/1956227558912966721MEXC wallet users: “manual credits” provided
LBank wallet users: “separate batch processing”
Coinstore wallet users: “separate batch processing”
🔹 Proof of Discrimination
Qubetics Official Announcement (Aug 15, 2025):
“For users who selected an LBank wallet address as their receiving wallet for the TICS airdrop, all tokens allocated up to 14th August 2025 have been distributed and credited.”
Key points:
LBank / Coinstore were NOT on the official compatible wallet list
These users received exceptions AFTER the “no exceptions” deadline
Swift Beta users with identical issues are denied the same treatment
🔹 Qubetics’ False Claims
“Smart contract is permanently locked.”
Contradiction: They provided a wallet address change function and processed exceptions for other users.
“Exchanges handled the solutions internally.”
Contradiction: Official announcement literally states “We are awaiting confirmation on the timeline” → Qubetics directly managed it.
🔹 What I’m Requesting
The same exception treatment given to LBank / Coinstore users
Manual token reallocation to an accessible wallet
Consistent policy application for all users, not selective groups
🔹 Community Question
Has anyone else experienced similar discriminatory treatment from Qubetics?
Are there other Swift Beta Trust Wallet users facing this issue?
🔹 Supporting Evidence
Email correspondence showing discriminatory responses
Official announcements proving policy violations
Screenshots of exception treatments for other users
This is not about demanding special treatment – it is about demanding EQUAL treatment that Qubetics already provided to others in identical situations.
Update: I have also contacted Trust Wallet support regarding this partnership issue.
All information provided comes from official Qubetics sources and can be independently verified.
