Since hoyldarkness is already here and suggested the OP not complain with an ADR, let's wait for him. He has already been involved in this case, and I assume he may devise some solutions. I think it would be fair to give them a few days so they can take a look and come up with an answer. But looking at the case, I feel pretty much negative about how they flagged the player with some bullshit reasoning.

I agree that the casinos spend a lot of money to promote their business here, but if they scam the players, then there is no benefit in advertising their platform here. 1xbit spent a lot of money here, but they were tagged for scamming people and they ended up leaving the forum.

Umm... they already replied. Right before yours. And as their post happen to be posted as #20, there is a chance their official response goes unnoticed. I'll quote the post to bring it to this page:


OP, betpanda_scam, ball is in your court. If I understand their explanation correctly, you played a game, fully knowing it's buggy, then use the winning from that exploit to play slots, and here we all are.

I understand your account is closed, so you can't exactly provide us with screenshot of your betting history? Though it'll be the easiest telltale [I guess] to prove or disprove BetPanda's rebuttal. If someone realized a bug and exploited it, I guess there will be a sudden change in their betting history, a spike in the wagering amount.

Reading that "multiple accounts" part of the statement multiple times, I believe there is a slight misunderstanding from you, unless I misinterpret your question or I am the one misunderstood what BetPanda said.

They are not counter-accuse OP of multi-acc, their counter-accusation is still and only about a bug exploitation, of which pattern is consistent and shared amongst other players [multiple accounts], in the sense that many players exploited the bug.

I believe it's what actually tripped the provider's alarm, they suddenly see a spike of loses [from their side] and investigate and found the bug.

i wonder why you didn't mention any of this important background information in the email replying to OP? instead of just saying the funds were confiscated because he used a betting technique?
you are making things complicated and confusing for no reason, and it's not helping anyone.

this now gonna turn into OP word vs betpanda word, so i would again suggest OP go to an ADR, since betpanda will likely be reluctant to share any evidence publicly that the funds were gained by abusing a glitch in another slot.

No, they were saying you learned about a bug in one of the game that a game provider provided to BetPanda, and you utilized it. Not necessarily hacking into the provider, just realizing there is a glitch that open for a possible exploitation and you exploited it.

Regarding the bet history and amount to prove their rebuttal, given you can't provide for public yourself, I guess I can ask them for it, be the forum's eyes to verify their claim, but based on past experiences of witnessing these for-private-eyes-only evidence, what they'll show is the internal version of their log, so it's basically their property and contain elements that's not meant for public consumption. Thus, for-private-eyes-only.

If you're agree to it? Me seeing their supporting evidence for the forum's behalf?

Umm... I don't think it will be that easily feasible, for OP to confirm he played specific game, it'll be like admitting guilt. And double-blind test won't work here, as the real point being tested and inquired is already known, of which I believe if we ask OP to list the previous games he played as long as he can recall, under assumption OP did exploited the bug, he'll deliberately omitted the game he played and exploited from his list and denied when I crosscheck it with the list given by the casino. Likewise, the casino can also just mention a random game and insist it's the buggy one, though the game itself perhaps not necessarily bugged, nor perhaps even ever exist.

The easiest way, is for OP to let me see his betting history.

If he did exploited a game, there will be fluctuation in his betting pattern. Like he said himself,


So, OP, simplest way to prove/disprove BetPanda's counter-accusation will be to agree to let me see the betting record as per what betpanda's internal database has, and certainly if you didn't exploit a bug, there won't be a noticable fluctuation in that data.

By your permission and agreement that what I see will be binding to both parties?

Thank you for your written consent and agreement.

With that in hand, I inquired to my contact on BetPanda, and they returned with the bet sequence in question. And there is indeed a sharp fluctuation of which the nature of the wager and the sudden spike is questionable. I am not allowed to share the screenshot of their back-end data, but they fortunately allows me to write the sequence here, so other overseers can judge.

The session that flagged were as follow:


Based on the data above, I have to say that it is safe to conclude there is a big likelihood of a bug exploitation, either by sequence or by testing with small amount before hitting big.

To correct myself and to be fair, above data is simply to show that there is indeed a considerable fluctuation in amount. The data they sent me, showed me something further [that I am sure] by accident, as I wasn't asking that piece of info. I don't even need to ask my contact about what does that data mean, as... it made it clear that the last win was earned through a manipulation of bug. Even for those who doesn't gamble.

To answer your question about wager, and thank you for pointing into that direction, I unfortunately can't share that publicly, but they do shared the wager history too, of which I can confirm that the point born from that data only strengthen the previous conclusion.

So, unfortunately, OP, if I have to be the judge here [and I always strive to do it fairly, in case you wondered], I have to say the evidence provided by BetPanda lead to a very safe conclusion that is beyond reasonable doubt, that there are manipulation of bug in the game, that you exploited.