Romanian casino pays 30 000 000 euros "won" from a glitch

[Lanatsa]

It was a personal decision on the side of the casino to honor these payments probably because they are within the position where they can afford to do so and have made and benefited enough from the gamblers in Romania. I'm pretty sure that the company has evaluated their chances of still remaining a credible casino if they refuse to honor such payments even it happened because of a glitch. The company must have considered that they stand to profit more in the future from gamblers honoring and playing games in their casino than refusing to pay gamblers who have won the certain amounts.

The fact that the casino has honored these payments will definitely increase their customer base and it will not belong for the company to recoup the losses that they've made from this glitch whilst keeping the operations running. It will be a different scenario if the company refuses to pay gamblers and then find out most of the gamblers who gambled on their platform no longer want to remain there. That would be a loss to them.

The company is losing the battle to win the war.

Honestly if both give me the same 100 a day right now i’d go for entrepreneurship cause at least it has room to grow and i can build something of my own a job feels safer and steady but it’s capped and it ties me down to someone else’s rules i’d listen to my parents cause they care but at the end i’d follow my own principles since i’m the one who has to live with the choice. With a job you know you’re secure you know money will come every week but you also know you won’t suddenly double or triple that without years of climbing up the ladder with entrepreneurship yeah it’s risky but the possibility of creating something bigger keeps me more motivated i’d rather take the chance now than regret later when i’m older and less willing to risk.

For me it’s not just about the money it’s about the freedom to create and the chance to leave something behind that’s truly mine i think life is short and if i can try something bold while i have the energy and the time then it’s worth it even if i fail at least i’ll know i chose the path that felt right to me instead of just following the safer route because that’s what others wanted.

[Russlenat]

Is there an official statement or press release for this? I'm curious on how they would play this out.

I tried to research your question but unfortunately I couldn’t find any official statement from the casino or its app providers. So there’s a possibility this might not be true, since only an official statement can really confirm if it happened. Maybe they’re just hyping it up to promote the casino, I don’t know.

[alegotardo]

The main source is in Romanian, I checked two English versions but they are worse than google translate so here it goes:

~snip quote~

Man, Wonderful example of dignity!
30 million euros is a lot of money, but I was thinking... I think this casino will earn much more on the long run for honor winnings instead of voiding bets.
You said this bug attracted many new players just to exploit the flaw, right? Now imagine how many of this players stayed in the platform after seeing that it was honored?
Of course, a 30 million euro of "forced marketing" is quite expensive but I believe the exchange must have partnered with Playtech (which is also a giant company) to offset this loss together.

For me, this case serves as a benchmark for other casinos... that transparency and accountability are much more important than a partial loss when the error comes from the casino itself.

[rdluffy]

I find this hard to believe. Maybe there was a glitch in the system and some persons won, but the figures (the number of gamblers and the amount won) are being exaggerated. Most casinos will not honour the winnings even if it is just a few dollars, not to talk of €30 million euros, which is quite a huge amount of money. If the casino truly did it, then it's commendable.

Looking at it more calmly, it really does seem exaggerated that 7,500 accounts were used to exploit this bug, resulting in a total loss of 30 million euros

I was unable to access the Superbet Romania website to read the TOS, but I am sure it must have a clause exempting the company from having to bear losses in cases of bugs
It would be interesting if someone from the forum had played this game so we could know if it is real

[348Judah]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

The same glitches that can happen and lead to gamblers winning may also come in other form another time that gamblers are losing, which ever ways, i think its more of a vice versa experience here, even without glitches happening, sometimes the gambling casinos also go on loss, there are more to why they can experience loss, because money is fully involved here, same also, as we have it that we often lose playing bets, everything lies on the hands of the gambling operators, if the team were able to maintain a strong security network.

[Slow death]

Something isnt right in here. Romania does not look like to be a very rich country, and all of a sudden its casino makes such a generous move. Even paid to blocked accounts? Wasnt Romania a country where illegal schemes or scam were popular? For me this story looks more like a money laundering scheme, then generous casino. Made thousands accounts, withdrew money, told everyone that it was a glitch. Would not be a miracle if that casino has or had tax debts, but now announced bankruptcy.

From what I've read, this is a casino that has been operating for many years, and this kind of activity isn't something they'll lose out on. On the contrary, it gains a lot of attention. More than 50% of those people who were paid continued playing at the casino and will lose all their winnings. The casino knows this. If you ask many people who play how often they withdraw and never deposit money back into the casino, you'll see that the answer will shock you. They'll say that after withdrawing, they don't stay for many days before depositing money back, playing, and losing everything.

[jcojci]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

The same glitches that can happen and lead to gamblers winning may also come in other form another time that gamblers are losing, which ever ways, i think its more of a vice versa experience here, even without glitches happening, sometimes the gambling casinos also go on loss, there are more to why they can experience loss, because money is fully involved here, same also, as we have it that we often lose playing bets, everything lies on the hands of the gambling operators, if the team were able to maintain a strong security network.

That is the best moment for gamblers who win the game because the casino pays the winning. It is a surprise because not many casinos want to do that especially if the winning is very big. But the casino really proves that they pay all winnings, regardless of the amounts. Salute to that casino that really does that to their members. But they will not let that case happen in the future and they will improve all things to be better.

[dimonstration]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

The same glitches that can happen and lead to gamblers winning may also come in other form another time that gamblers are losing, which ever ways, i think its more of a vice versa experience here, even without glitches happening, sometimes the gambling casinos also go on loss, there are more to why they can experience loss, because money is fully involved here, same also, as we have it that we often lose playing bets, everything lies on the hands of the gambling operators, if the team were able to maintain a strong security network.

That is the best moment for gamblers who win the game because the casino pays the winning. It is a surprise because not many casinos want to do that especially if the winning is very big. But the casino really proves that they pay all winnings, regardless of the amounts. Salute to that casino that really does that to their members. But they will not let that case happen in the future and they will improve all things to be better.

I don’t have any idea about this casino but they sounds like they are using this opportunity to build their reputation snd attract more gamblers to play in their casino.

It’s guaranteed that most of the winners will just deposit back and gamble again that later on will lose the funds.

Also, this casino might earning huge amount that easy for them to recover this losses.

[Dunamisx]

Something isnt right in here. Romania does not look like to be a very rich country, and all of a sudden its casino makes such a generous move. Even paid to blocked accounts? Wasnt Romania a country where illegal schemes or scam were popular? For me this story looks more like a money laundering scheme, then generous casino. Made thousands accounts, withdrew money, told everyone that it was a glitch. Would not be a miracle if that casino has or had tax debts, but now announced bankruptcy.

From what I've read, this is a casino that has been operating for many years, and this kind of activity isn't something they'll lose out on. On the contrary, it gains a lot of attention. More than 50% of those people who were paid continued playing at the casino and will lose all their winnings. The casino knows this. If you ask many people who play how often they withdraw and never deposit money back into the casino, you'll see that the answer will shock you. They'll say that after withdrawing, they don't stay for many days before depositing money back, playing, and losing everything.

That's true, just give the casino more little time to recover form all these, because people will still have reasons to gamble, they cant hold it enough for long, while only a few number of the winners will be able to achieve doing something tangible with the money, like investing with it, at the end, they will still use money to continue gambling and some cant be predicted on the amount of money they can use in gambling, not for a day, but over time as a continuous process, they will surely recover as long as we often lose more than we win in gambling.

[promise444c5]

It’s a strategy I guess ( the payout) .. Yeah they lose some money but they gain more customers  although not alll of them.. Yet, some of it(funds) will actually comeback to the casino , some gamblers will also start using the casino aswell so they didn’t completely lose it all..
They might create something that would keep most of the gamblers engaged and make them  want to stay just to  keep gambling on the particular casino since they have the funds to gamble at that moment.

[Kelward]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

The same glitches that can happen and lead to gamblers winning may also come in other form another time that gamblers are losing, which ever ways, i think its more of a vice versa experience here, even without glitches happening, sometimes the gambling casinos also go on loss, there are more to why they can experience loss, because money is fully involved here, same also, as we have it that we often lose playing bets, everything lies on the hands of the gambling operators, if the team were able to maintain a strong security network.

This clearly shows that the casino has reputation and I believe that more gamblers will patronize them, it'll be only a matter of time before they recover all their loses. Now when glitches happen in a casino and gamblers loses their money all of them will sight the case of this casino that paid despite the glitch. But I don't think that we should expect every casino to pay out all the winning customers when their is a glitch, if they decline I don't think there's anything that the gamblers can do. The gamblers that the glitch favored are very lucky but they shouldn't expect the same treatment everytime.

[aioc]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

It's an insane amount of money; they must have thought that over many times, between losing their reputation or recovering that amount by keeping their reputation intact.

It's definitely going to pay off; they will not only earn praise, but gamblers from other casinos will consider transferring or trying their platform. In gambling, reputation and trust are everything; these two are what casinos are building on to get ahead of the competition, and that Romanian casino did the right thing.

[Cointxz]

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

It's an insane amount of money; they must have thought that over many times, between losing their reputation or recovering that amount by keeping their reputation intact.

It's definitely going to pay off; they will not only earn praise, but gamblers from other casinos will consider transferring or trying their platform. In gambling, reputation and trust are everything; these two are what casinos are building on to get ahead of the competition, and that Romanian casino did the right thing.

To be fair, Their reputation will not be ruined if they decided to not pay the profit made from glitch since players intentionally play on that specific game to exploit the glitch.

Most casino usually have terms that protect them on event like this. Actually, it’s amazing that they decided to become generous despite they have a choice here if they will pay or not.

It’s a huge money but worth it if they convert a lot of new players to play in their casino.

[stompix]

The casino mentioned here just paid 30.000 EUR which is a irrelevant amount or even ridiculously low amount to these cryptocurrencies reputable casinos

Bruh, it's right in the title, it's 30 million! There are a ton of casinos here that aren't doing this in a month in deposits not profits!

Remember when everyone here said that casinos are just taking your money when a glitch happens, but never pay up for it?

I've overheard a talk today on this topic between some of my colleagues and their conclusion was that it's probably a commercial stunt.
The loss was far from unbearable and it helps their image much more than any advertisement. They'll earn that money back in no time and they benefit now from this.

Way to expensive as a commercial stunt in my opinion.
The only explanations as an outsider that I can think about are:
- The game provider is going to take the loss for this
- their books are cooked so badly it's better to pay out rather than letting someone sniff in

[giammangiato]

Way to expensive as a commercial stunt in my opinion.
The only explanations as an outsider that I can think about are:
- The game provider is going to take the loss for this
- their books are cooked so badly it's better to pay out rather than letting someone sniff in

If it's a marketing ploy, it's literally brilliant; if it's truly a mistake, they still honored the players' claims, regardless of the amount.
It could also be that they'll take it out on the programmers, but we can't know for sure.
There are various hypotheses, and we all know that many people write for clickbait.

Anyway, they also report 30 million here: https://www.jamma.it/attualita/bug-sulla-slot-online-il-bookmaker-garantisce-pagamento-per-oltre-30-milioni-di-euro-di-vincite-339498

[adultcrypto]

I believe this is possible because the casino cherish their integrity and wouldn't want anything to taint that. They might have decided not to honor those winnings and it would have been understandable, however, there will be some dramas on the process which will definitely affect their business. Perhaps they are not ready for this, hence decided to bear the cost of the glitch. I don't know if the burden will be shared by the casino and the provider which is the right thing to do, but eventually, the casino will recover their loss.

[Z-tight]

Smart decision to pay, the glitch was from their own end and they have to hold their technical team accountable. Yeah, the players did exploit the bug, but they were not doing anything against the casino policy, were they? I believe they weren't, except there is a line or two in their terms of service which says customers have to report bugs to the team rather than exploit it to their advantage.

This story works well as a good advertisement for the casino and it will increase the trust that gamblers had in them.

[Findingnemo]

Sorry for being weird but what if it's something that is deliberately done by the casino so they can get a spotlight that might pay off for them in the long run because they gained a huge amount of trust overnight when they decided to pay those winnings. But 30 million euros that is too big an amount even for the bigger casino then how they can survive with that kind of loss?

[JeffBrad12]

Honestly, that feels unreal. I never ever seen casino that paid people for the glitch, and most probably just another marketing trick. I guess those were get paid due to this glitch were fictitious, but some might be their close person.
It's just a way for them to do shady marketing, and to attract more gamblers. I can be wrong, but seeing a casino paid 30m for glitch to their users, sorry, my logic can't accept it.

[Agbamoni]

The amount of money that was involved should be enough reason to prove to you that it wasn't a form of promotion and it wasn't a deliberate act by the casino, there are other better ways to do promotions of the company is trying to get more customers they can even decide to double the despite of customers just to intise them to rush to the casino but the amount involved in this particular case is too much but the casino has to pay up to attract more customers and to gain more trust and popularity from others who must have gotten the information as it was spreading across all over the media.

Come to think of it. You are right. In as much as casino can spend any amount for advert but 3M on advert should be on a promotion that will last for a couple of months not few days. It was obviously a bug issue that led to users, manipulating the system for their favor. Well, it is a good thing, the team where able to draw a conclusion and sent all payment. Now many gamblers are aware of their platform and in terms of reputation within the country, they will be ranked first because of one bright honest moment.