StakeScam (OP)
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September 24, 2025, 06:38:51 PM |
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I recently hit Diamond VIP and Stake requested lvl 3+4 KYC, which shouldn't have been an issue as I can provide everything needed. They rejected countless bank statements saying I needed to produce something more. They rejected both my old and new lease agreements. They rejected proof of my bank transfers matching my rental payments. I have no way of producing a utility bill in my name as its paid for by the landlord, and I showed correspondence with the landlord stating this very clearly, that although it can be produced it would be in their name as stated on the rental contract, yet Stake insists that I come up with 3 months of utility bills in my name+bank transfers proving it. They keep demanding a council tax bill when that is impossible to produce as I don't own real estate. In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a very large bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this. As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding. Support and VIP host have been completely useless and its not possible for me to produce any more than I already have. I am 4.79% to Diamond 2 and they refuse to compensate me in any way for this all (paid out every 5%) or show any reasonableness. https://i.imgur.com/5kDEUQj.png |
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acroman08
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September 24, 2025, 07:30:01 PM |
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Have their support ever said why the documents you provided got rejected? Have you asked them if there are any alternative documents you can give that are equivalent to the one they were asking for? I'm not entirely sure, but they may allow you to provide an alternative document that is equivalent to what they were asking for if you explain your situation to them.
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StakeScam (OP)
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September 24, 2025, 10:29:53 PM |
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Have their support ever said why the documents you provided got rejected? Have you asked them if there are any alternative documents you can give that are equivalent to the one they were asking for? I'm not entirely sure, but they may allow you to provide an alternative document that is equivalent to what they were asking for if you explain your situation to them.
They said my 3yr old bank account didn't have enough transactions, despite the fact my rent is 4.4k usd/month and I had to pay nearly 18k usd total in move in costs. They couldn't say anything about any of the multiple documents I provided covering my lease agreement, they just said they needed more because they're suspicious. They continue to demand 3 months of utility bills in my name despite the fact I've explained and shown proof that the utility bill is paid by the landlord and will always be in his name, not mine. They keep demanding payslips even though I've continually said I'm self employed and also received a substantial inheritance. They will not budge at all on this utility bill and payslip which only shows how impossible it is to reason with them. |
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AHOYBRAUSE
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September 24, 2025, 11:47:31 PM |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
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StakeScam (OP)
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September 25, 2025, 01:01:11 AM |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
Not sure, there's a bunch of factors ranging from me just hitting Diamond, the guy whose affiliate I'm under ending up in hot water, to my residency card expiring 2 months ago. I have used a VPN since day1 since there are a bunch of sites that Polish players are allowed on, yet the Polish ISP itself blocks you from accessing. The VPN has never been a problem. I do have a somewhat positive update for the first time since this ordeal began on 9/19. After insisting I provide a utility bill in my own name which is impossible for me to provide, I was finally told me that a signed & stamped bank reference letter will be an acceptable alternative for lvl 3. First reasonable person thing I've been told. I will get it asap and post whether it resolved this nightmare or not. Runaround answer https://i.imgur.com/XgGbgk1.pngUpdate-first reasonable response https://i.imgur.com/GAC7RIX.png |
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StakeScam (OP)
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September 25, 2025, 02:26:35 PM |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
As expected they just continue to troll me and have no intention of accepting any document. Last night for the first time they said they'd accept a signed & stamped bank reference letter instead of a utility bill in my name which is impossible to produce given that its in the landlord's name. They made it very clear it had to show my bank account was in good standing for years, which is exactly what I conveyed to the bank staff. They have rejected yet another perfectly legitimate document which I had to pay for. Everything out of their mouth is a lie. In the support chat you can see them claim that its unacceptable because its a bank certificate that shows my balance, yet this is a complete lie as nowhere in the letter does it say anything about my balance. It simply states when & where my account was created (3+yrs ago) and that its in good standing, which is exactly what they asked for. https://i.imgur.com/qoJ0Qlh.pnghttps://i.imgur.com/XcFuCKu.png |
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gh0573d
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September 25, 2025, 02:47:19 PM |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
As expected they just continue to troll me and have no intention of accepting any document. Last night for the first time they said they'd accept a signed & stamped bank reference letter instead of a utility bill in my name which is impossible to produce given that its in the landlord's name. They made it very clear it had to show my bank account was in good standing for years, which is exactly what I conveyed to the bank staff. They have rejected yet another perfectly legitimate document which I had to pay for. Everything out of their mouth is a lie. In the support chat you can see them claim that its unacceptable because its a bank certificate that shows my balance, yet this is a complete lie as nowhere in the letter does it say anything about my balance. It simply states when & where my account was created (3+yrs ago) and that its in good standing, which is exactly what they asked for. https://i.imgur.com/qoJ0Qlh.pnghttps://i.imgur.com/XcFuCKu.pngThere's a difference between bank reference letter and confirmation statement. You've sent them later one, which is not something they asked you for. Reference letter is letter signed by branch manager stating that individual has bank account with them in good standing since year XXXX. It's same as reference letter for a job. Not sure where are you from, but you can obtain such verification document in your local police station, as long as you have reported that to be your main residence address with them. |
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StakeScam (OP)
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September 25, 2025, 02:50:01 PM |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
As expected they just continue to troll me and have no intention of accepting any document. Last night for the first time they said they'd accept a signed & stamped bank reference letter instead of a utility bill in my name which is impossible to produce given that its in the landlord's name. They made it very clear it had to show my bank account was in good standing for years, which is exactly what I conveyed to the bank staff. They have rejected yet another perfectly legitimate document which I had to pay for. Everything out of their mouth is a lie. In the support chat you can see them claim that its unacceptable because its a bank certificate that shows my balance, yet this is a complete lie as nowhere in the letter does it say anything about my balance. It simply states when & where my account was created (3+yrs ago) and that its in good standing, which is exactly what they asked for. https://i.imgur.com/qoJ0Qlh.pnghttps://i.imgur.com/XcFuCKu.pngThere's a difference between bank reference letter and confirmation statement. You've sent them later one, which is not something they asked you for. Reference letter is letter signed by branch manager stating that individual has bank account with them in good standing since year XXXX. It's same as reference letter for a job. Are you illiterate? I provided a reference letter which was indeed signed & stamped by the manager. Nowhere in the letter does it state anything about my balance, which would make it a certificate. It says that my account was created at a specific branch on a specific date (3+ yrs ago) and has been in good standing since. No more, no less. It is a bank reference letter that is exactly the way they requested it. Every document I have provided is completely legitimate. They either say they need more because they're suspicious or make up complete lies, like claiming that this is a bank certificate showing my balance information when there is no mention of my balance whatsoever on this letter. https://i.imgur.com/WMOrfRF.png |
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gh0573d
Jr. Member
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Activity: 112
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September 25, 2025, 06:48:19 PM |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
As expected they just continue to troll me and have no intention of accepting any document. Last night for the first time they said they'd accept a signed & stamped bank reference letter instead of a utility bill in my name which is impossible to produce given that its in the landlord's name. They made it very clear it had to show my bank account was in good standing for years, which is exactly what I conveyed to the bank staff. They have rejected yet another perfectly legitimate document which I had to pay for. Everything out of their mouth is a lie. In the support chat you can see them claim that its unacceptable because its a bank certificate that shows my balance, yet this is a complete lie as nowhere in the letter does it say anything about my balance. It simply states when & where my account was created (3+yrs ago) and that its in good standing, which is exactly what they asked for. https://i.imgur.com/qoJ0Qlh.pnghttps://i.imgur.com/XcFuCKu.pngThere's a difference between bank reference letter and confirmation statement. You've sent them later one, which is not something they asked you for. Reference letter is letter signed by branch manager stating that individual has bank account with them in good standing since year XXXX. It's same as reference letter for a job. Are you illiterate? I provided a reference letter which was indeed signed & stamped by the manager. Nowhere in the letter does it state anything about my balance, which would make it a certificate. It says that my account was created at a specific branch on a specific date (3+ yrs ago) and has been in good standing since. No more, no less. It is a bank reference letter that is exactly the way they requested it. Every document I have provided is completely legitimate. They either say they need more because they're suspicious or make up complete lies, like claiming that this is a bank certificate showing my balance information when there is no mention of my balance whatsoever on this letter. https://i.imgur.com/WMOrfRF.pngI'd appreciate if you take your attitude and point to someone else. All I'm trying here is assist you. Having that in mind, I've edited my previous post before you had chance to read it, but here it goes once again: in (somewhat) normal countries, you have to report your temporary or permanent residence (address) to the appropriate authorities (normally police). If you have done that, maybe you should try going to your local PD and ask them to give you confirmation on your address? |
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StakeScam (OP)
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September 25, 2025, 08:21:31 PM
Last edit: September 25, 2025, 08:35:15 PM by StakeScam |
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Hmm, strange case, very strange. Why do they come with this now after you wagered around 25 million over there? I mean something must have triggered it, that's for sure. It's not like they ae too greedy to not pay the level up bonus or anything.
Did you use VPN recently or travel to a restricted region or something like that? Proof of funds is like the hardest challenge obviously. If that ever come to me I would be in trouble as well since I am also self employed and everything. But like I said, usually they do this for a reason and not out of their "good" hearts.
Share some more informations, maybe also chat logs and everything so people here are getting a better picture.
As expected they just continue to troll me and have no intention of accepting any document. Last night for the first time they said they'd accept a signed & stamped bank reference letter instead of a utility bill in my name which is impossible to produce given that its in the landlord's name. They made it very clear it had to show my bank account was in good standing for years, which is exactly what I conveyed to the bank staff. They have rejected yet another perfectly legitimate document which I had to pay for. Everything out of their mouth is a lie. In the support chat you can see them claim that its unacceptable because its a bank certificate that shows my balance, yet this is a complete lie as nowhere in the letter does it say anything about my balance. It simply states when & where my account was created (3+yrs ago) and that its in good standing, which is exactly what they asked for. https://i.imgur.com/qoJ0Qlh.pnghttps://i.imgur.com/XcFuCKu.pngThere's a difference between bank reference letter and confirmation statement. You've sent them later one, which is not something they asked you for. Reference letter is letter signed by branch manager stating that individual has bank account with them in good standing since year XXXX. It's same as reference letter for a job. Are you illiterate? I provided a reference letter which was indeed signed & stamped by the manager. Nowhere in the letter does it state anything about my balance, which would make it a certificate. It says that my account was created at a specific branch on a specific date (3+ yrs ago) and has been in good standing since. No more, no less. It is a bank reference letter that is exactly the way they requested it. Every document I have provided is completely legitimate. They either say they need more because they're suspicious or make up complete lies, like claiming that this is a bank certificate showing my balance information when there is no mention of my balance whatsoever on this letter. https://i.imgur.com/WMOrfRF.pngI'd appreciate if you take your attitude and point to someone else. All I'm trying here is assist you. Having that in mind, I've edited my previous post before you had chance to read it, but here it goes once again: in (somewhat) normal countries, you have to report your temporary or permanent residence (address) to the appropriate authorities (normally police). If you have done that, maybe you should try going to your local PD and ask them to give you confirmation on your address? I'm in Poland. Earlier I suggested getting on video call with my documents in front of the most famous landmark here but they of course declined. No surprise at all that they rejected the suggestion of any documentation from PD. I gave them exactly what they asked for and they continue to make up reasons to deny my KYC approval. They are basically saying that I HAVE to own property and/or have an employer, but the truth is even if I could get these they'd keep going down the list and say I need something else, rejecting that too. It is undeniable that they are impossible to be reasoned with. Its not as if there were issues with the previous documents and that's why we're going down the list, they were all perfectly fine. They are just tormenting me at this point. https://i.imgur.com/rP6yJed.pnghttps://i.imgur.com/k8Zf1R5.pnghttps://i.imgur.com/U62YNIJ.png |
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AHOYBRAUSE
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September 25, 2025, 11:23:27 PM |
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Damn, the situation gets worse and worse. You should bring this case to askgamblers/casinoguru as well. I mean not sure if stake answers to them but its worth trying. Still, the problem is the terms of service since Poland is on the list of banned regions. Also the use of a VPN is an issue of course since: manipulating the information used by Stake to identify your location and providing Stake with false or misleading information regarding your location or place of residence I wonder when they added Poland and when you opened your account. Many Germans that have old accounts from before they banned the region are still allowed to play for whatever reason, guess that might be the same with you. |
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StakeScam (OP)
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Today at 01:02:22 AM |
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Damn, the situation gets worse and worse. You should bring this case to askgamblers/casinoguru as well. I mean not sure if stake answers to them but its worth trying. Still, the problem is the terms of service since Poland is on the list of banned regions. Also the use of a VPN is an issue of course since: manipulating the information used by Stake to identify your location and providing Stake with false or misleading information regarding your location or place of residence I wonder when they added Poland and when you opened your account. Many Germans that have old accounts from before they banned the region are still allowed to play for whatever reason, guess that might be the same with you. I posted to Stake forum and Askgamblers but doubt I'll get any meaningful help. I made my Stake acc in Poland in Sep 2021 and verified sometime in fall 2022 with my Polish ID. Only had good things to say about them for the longest time as I never had any problem until now but its clear from all the 2025 Stake posts on here that they are stealing money left and right. 6 days ago on the 19th I woke up to the surprise of Stake asking for lvl 3 KYC and my host saying the same thing. You can see very clearly in the email that this wouldn't be enforced for 14 days, but this was a lie as my account got placed in withdrawal-only mode less than 24hrs later. The first time I submitted my bank statement they told me the names didn't match, which is just a completely blatant lie. They haven't said one truthful thing throughout this entire ordeal. Last night they finally said a bank reference letter (stamped & signed, stating my account was in good standing) would be accepted, but after procuring exactly that they rejected it by claiming that it was invalid as it showed my funds instead, yet another completely blatant lie as the document shows nothing about my balance, only my account opening date/location and that its in good standing. All they do is lie. All they do is demand the impossible. All they do is reject perfectly legitimate documents, one after another. There is no disputing the fact that they are scammers. 9/19 VIP Host https://i.imgur.com/L2CUtNV.pnghttps://i.imgur.com/IVAL4de.png9/19 Email (lie) https://i.imgur.com/9ScFPfM.png |
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rohang
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Today at 07:22:15 AM |
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Damn, the situation gets worse and worse. You should bring this case to askgamblers/casinoguru as well. I mean not sure if stake answers to them but its worth trying. Still, the problem is the terms of service since Poland is on the list of banned regions. Also the use of a VPN is an issue of course since: manipulating the information used by Stake to identify your location and providing Stake with false or misleading information regarding your location or place of residence I wonder when they added Poland and when you opened your account. Many Germans that have old accounts from before they banned the region are still allowed to play for whatever reason, guess that might be the same with you. I posted to Stake forum and Askgamblers but doubt I'll get any meaningful help. I made my Stake acc in Poland in Sep 2021 and verified sometime in fall 2022 with my Polish ID. Only had good things to say about them for the longest time as I never had any problem until now but its clear from all the 2025 Stake posts on here that they are stealing money left and right. 6 days ago on the 19th I woke up to the surprise of Stake asking for lvl 3 KYC and my host saying the same thing. You can see very clearly in the email that this wouldn't be enforced for 14 days, but this was a lie as my account got placed in withdrawal-only mode less than 24hrs later. The first time I submitted my bank statement they told me the names didn't match, which is just a completely blatant lie. They haven't said one truthful thing throughout this entire ordeal. Last night they finally said a bank reference letter (stamped & signed, stating my account was in good standing) would be accepted, but after procuring exactly that they rejected it by claiming that it was invalid as it showed my funds instead, yet another completely blatant lie as the document shows nothing about my balance, only my account opening date/location and that its in good standing. All they do is lie. All they do is demand the impossible. All they do is reject perfectly legitimate documents, one after another. There is no disputing the fact that they are scammers. 9/19 VIP Host https://i.imgur.com/L2CUtNV.pnghttps://i.imgur.com/IVAL4de.png9/19 Email (lie) https://i.imgur.com/9ScFPfM.pngWow, nowhere in those emails they mention you will not be able to withdraw Yet in reality they blocked your withdraws and asking for these kyc requests Pretty bad look to say one thing officially and then do entirely different thing  |
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