Help with bcgame, afraid of losing money

[TheUrbix]

I suspect I might have been scammed by a 3rd party payment merchant on bcgame.

On November 9 I made 3 fiat withdrawals in PLN using BLIK payment method. For those of you who don't know, BLIK is a payment method that works in Poland which allows for instant money transfers between all banks operating in Poland using the recipients phone number. Usually, I would get the money into my banking app within seconds of bcgame marking the transaction as successful.

Well, this time around all of the transactions have been marked as successful and it's been 5 days now and I still haven't received my money. I submitted 3 tickets, one for each transaction, but they are not responding to the tickets. I talked to many people on discord, who were in the same situation and claim that their tickets got "resolved", with bcgame's support just closing them and referring to a fake invoice generated by the 3rd party merchant, not really bothered by the mass of evidence provided by people who submitted the tickets.


I have decided to reach out to @holydarkness, since I saw he helps people who have problems with this casino.
Hello @holydarkness . Thanks for the tip, I am indeed a newbie to this forum.
Replying to your question, no I haven't clicked, nor do I see any speed up button on bcgame. I could only submit a ticket, and now I can't really do anything else with these transactions.

Once again thanks for your help on this matter.
Urbix

[holydarkness]

Hi, thank you for following my advise to create a thread. This way, our communication won't be restricted by 2 PMs max every 24 hours.

I understand there is no "speed up" button on your ticket ID? May I see your ticket ID? Please upload them to https://talkimg.com/, treat it like ibb, only less migraine-inducing and face slapping and frustration shriek from me.

[TheUrbix]

Exactly, there is no "speed up" button anywhere. I only have a "Rate my experience" button which I will refrain from using just yet, so that they do not take me to court

Here are the images you asked for:

https://talkimg.com/images/2025/11/13/UPCATj.png
https://talkimg.com/images/2025/11/13/UPCSeD.png
https://talkimg.com/images/2025/11/13/UPCHLG.png

[holydarkness]

Uncropped, please. Though it's very much appreciated that you provide me with the cropped version, so that I can focus on their details, I'll appreciate if you give me a full screen of the transaction "ticket" instead of the cropped focus of them.

[TheUrbix]

I'm not really sure how to take a screenshot of the ticket and not crop it. Maybe it's got something to do with how they present this information. Please, take a look at what the whole ticket looks like before and after scrolling down in its window. Is this what you need?

https://talkimg.com/images/2025/11/13/UPCtLo.png
https://talkimg.com/images/2025/11/13/UPCTta.png

[holydarkness]

I'm not really sure how to take a screenshot of the ticket and not crop it. Maybe it's got something to do with how they present this information. Please, take a look at what the whole ticket looks like before and after scrolling down in its window. Is this what you need?

Yes, that's what I mean. Thank you. Order ID F-1848354464177767429 and ticket ID 9422394. Can I get your UID? It's the number BC use to identify you, the counterpart of your username. I'll try to bring this to my fiat contact and hear what they thought about this.

[TheUrbix]

Of course. Just in case, I will give you the Order ID and the ticket ID for each of the 3 transactions. Your help is greatly appreciated.

Order ID: F-1848353749668780606, Ticket ID: 9426435
Order ID: F-1848354464177767429, Ticket ID: 9422394
Order ID: F-1848355257519209534, Ticket ID: 9426429

My UID is 50657103