The social engineering used by this scammer shows how effective this method can be as it is one of the most common techniques in scam. Many Coinbase users post their complaints in public and scammers exploit this by contacting them through accounts that appear professional and impersonating official exchange employees. This is widespread on popular messaging apps and social media.
Unfortunately, Some victims share their secret information with these scammers. Victims may also receive phishing emails that appear to be from exchange customer service team, containing fake links and convincing instructions that push the victim to comply without thinking.. Therefore, we should always make sure that we communicate with customer support only through the app or live chat, as this is much safer.
Yes, these trolls are so skilled that it's sometimes difficult to spot them.
I remember an incident with the OKX exchange. I had a question about an account in the official Telegram group, and within seconds I received a private message from a Telegram account called "OKX Support." Since I have some experience, I searched for the OKX Telegram username and found it was different. Also, knowing that exchanges don't contact users first, I knew it was a scam.
These scammers infiltrate these groups, whether exchanges or gambling sites, and take advantage of any member with a problem. They contact them under the guise of "support" and then begin to obtain sensitive information under the pretext of fixing their issue.
