₱397M Slot Jackpot Declared “System Error” – Would You Accept ₱5M or Fight It?

[cryptoaddictchie]

She may not be paid, if she read the rules, she will know that she may not win the case, she should have just walked away with the ₱5M. If I were her, that is what I will do than to think of turning it into a lawsuit or some related.

If she go for lawsuit, I will not blame her but the chance she is going to win is low because of the terms of service the gambling platforms have which is against the women if truly the machine malfunctioned.

The fact that they offered P5million worth or offer means that they may have made the mistake or really she did win but due to the reason of system error they needed the PAGCOR inspection for that. But as a Filipino who are well aware how Government officials can be bought by money I wouldn't get shocked. PAGCOR is a government agency for gamings like this and probably they are talked by the private company to riled out a decision for this favouring them (bribing waiving). There's a lot of issues now in the Philippines regarding corruption and under the table deal this one could be one of those. Not accusing them but it's a possibility knowing them (Philippine Government).

[danherbias07]

In a corrupt country, she should've taken the 5M PHP.

It's obvious that they cannot pay, which is why they declared it a technical system error. PAGCOR will definitely side with the big company instead of the winner because they are reaping the rewards of taxes and whatever regulatory payments they receive from that business.
She will definitely lose this battle, but if there's a good lawyer who would support her in exchange for taking a percentage of the prize, then maybe there's a chance. We all know how this lawyer works, and they will do everything in their power if they also get a big amount out of winning a case. It's a double-edged sword for the winner. If the lawyer loses, she will pay more. Depends on the contract.

[michellee]

If is only if regulator can be on her side, he can win the case and have her money. But we know that regulator have corrupts people which can be on the casino side and will not help her. Her only chance is accepting ₱5M and walk away from the case. I don't know if regulator can be fair and on her side. Maybe that is unfair for her but it is difficult to win the case especially if the regulator is not on her side.

System errors might be the easy ways for the operator to deny the win. They can give that reason to regulator and regulator will be on their side.

[Text]

was rejecting ₱5M the right move? I think emotionally yes but practically probably no. ₱5M is life-changing money for most Filipinos while fighting for ₱397M with PAGCOR already siding against you is a long shot & very expensive. Does she still have a chance? Realistically very slim unless she can prove bad faith, manipulation or a repeated system issue not just a one-time error, it’s almost impossible if the system controls the win, the system also controls the denial. Fair or not that’s how online gambling works right now. It’s unfair on a human level but legally the odds were never in her favour.

[Oluwa-btc]

[1] Was rejecting ₱5M the right decision, or a risky move?
[2] If regulators already side with “system error,” does the player even stand a chance?
[

How do you see this case, Does she realistically have a chance to win this case legally?

Left for me I think she should have walked away with the 5M worth of offer other than demanding for a case from PAGCOR  which they already told her that it's a system  error /technical error, it's otherwise a huge risky move she shouldn't have thought about. What if after their thorough findings it was sure it's an error then the casino could level charges oj her for falsely accusing them.So then she'll most likely lose the case si it's best she back out and walk with the offer.

[lovesmayfamilis]

Still, walking away from ₱5M isn’t easy either. That’s life-changing money for most people, even if it’s far from the jackpot.

That's absolutely correct, OP, especially in a country like the Philippines. I don't think the woman spent the amount the casino is offering on gambling, but even if she did, that only proves she's not poor. Disputing and wasting your time trying to achieve what they say was a systemic glitch means the cause is already being discussed, and it's unlikely that it can be proven otherwise. Well, people are different, and we all have our own ambitions. Some will agree, while others will fight to the bitter end and end up with even more bruises, since the casino will literally be clinging to its money with all its might.

[viljy]

She should have agreed to a compensation of 5 million... It is clear that the jackpot will not be paid to her, because they have already come up with a reason for the "system error". Suing a powerful and seemingly corrupt structure is simply useless. Actually, this is typical for the gambling business in some countries. A couple of decades ago in Russia, if a person won big in a slot machine, his friends guarded this machine (as proof) until the owner arrived, who usually claimed that it was a "mistake." Then the owner called the bandits who were "protecting" this casino, and some bandits also came from the player's side, and only these arguments solved the problem either with payment, compromise, or something worse. It's the same here, only wrapped in a "legitimate" legal wrapper...

[EluguHcman]

Now the big questions:

[1] Was rejecting ₱5M the right decision, or a risky move?
[2] If regulators already side with “system error,” does the player even stand a chance?
[3] At what point does a “system error” just become a convenient escape for the operator?

Most of the gambling sites and casinos are criminal in disguise and all they do is cloth their biggest loses when a player hits the very prize that will affect their bal rolls with their regulatory policies even when it is not directly giving them the legal right.
So they just have to force themselves in formatting inexistence protocols that will just give them the edge to always beat the players at all costs. Especially when it comes to legal disputes.

The governments who oversees the industry are also part of the weakness against players when in dispute with those gambling platforms with the way the authorities are engaged in briberies. So you have to own a lot of money by yourself before you can fight it out. That is when the system is really biased though.

As for the system glitching error, that should not be an excuse of justification because it is their fault and not the player.

[ZeroVinsonN]

She may not be paid, if she read the rules, she will know that sheay nit win the case, she should have just walk away with the ₱5M. If I were her,  that is what I will do that to think if turning it into a lawsuit.

The offer is way too small compared to the amount she thought she won. That alone can really mess with someone’s head. You start asking yourself, why would a casino even offer that amount if it was really just an error?

That’s probably where the confusion comes from, and it just strengthens her belief that the casino is trying to avoid paying her instead of fixing a genuine mistake.

Because regardless of whether there was a system error she did win but she did not win because she was lucky or that good, she won because the machine malfunctioned so if you are trying to get into the technicalities of the whole thing then it can be argued that she did not win anything, the casino was trying to avoid a blown out lawsuit so they offered compensation which frankly she should have taken and just walked away from the whole thing, it might look like she has been cheated but her chances of winning in court are very close to zero.

[Ruttoshi]

This is very annoying. I can lose $5 million and the casino wouldn't say it was a system error that made me run at loss and refund me back my money but if I win big, system error can be an excuse for not paying my big wins. Casinos ToS in always in their favor.

At least, PAGCOR should have said let the casino pay her the ¶5 million instead, of judging the case and allowed the woman to walk home empty handed. If I was in the woman shoes I wouldn't gamble anymore. It's sad she will get nothing after turning down the money that was given to her by the casino.

[EluguHcman]

She may not be paid, if she read the rules, she will know that she may not win the case, she should have just walked away with the ₱5M. If I were her, that is what I will do than to think of turning it into a lawsuit or some related.

If she go for lawsuit, I will not blame her but the chance she is going to win is low because of the terms of service the gambling platforms have which is against the women if truly the machine malfunctioned.

The fact that they offered P5million worth or offer means that they may have made the mistake or really she did win but due to the reason of system error they needed the PAGCOR inspection for that. But as a Filipino who are well aware how Government officials can be bought by money I wouldn't get shocked. PAGCOR is a government agency for gamings like this and probably they are talked by the private company to riled out a decision for this favouring them (bribing waiving). There's a lot of issues now in the Philippines regarding corruption and under the table deal this one could be one of those. Not accusing them but it's a possibility knowing them (Philippine Government).

Obviously the court don't judge cases in the reality neither given justice or sanctions to whom is due, instead they look out to what the dependent or clients have to offer for bribery.
But why does this system glitching or error system always have to come from the platforms only when players wins hugely and how does it system error become a fault of the players?

Left for me alone, the lawsuit should not had given them the benefit of defending themselves for the mistake done by themselves. But they are good at sanctioning players for any breach of terms. Indeed players are always vulnerable.
I also know that ₱5M is not a chicken amount of money, so why did they even have to serve such offer in the first place if they were not at the fault?

Well, it is a lessions and we should always have to at the back of our minds that the lawsuits does not give right justice and in situations like that of the woman, accepting the offer would just serve best because you can not beat them due to lack of reliability of the government.

[Vaculin]

This is very annoying. I can lose $5 million and the casino wouldn't say it was a system error that made me run at loss and refund me back my money but if I win big, system error can be an excuse for not paying my big wins. Casinos ToS in always in their favor.

At least, PAGCOR should have said let the casino pay her the ¶5 million instead, of judging the case and allowed the woman to walk home empty handed. If I was in the woman shoes I wouldn't gamble anymore. It's sad she will get nothing after turning down the money that was given to her by the casino.

PAGCOR was quick to agree that it was just a technical issue, but how do we really know that’s true? If the casino and the regulator are on the same side, the player never really gets justice.

We’re talking about a huge win here. If there was no clear max win stated for that game, then that amount should be considered valid and claimable. This “technical issue” excuse is dangerous if it starts being used as a tool to avoid paying gamblers.

And you’re right, if the situation was reversed and the gambler lost because of a system error, the casino would probably stay silent. That’s what makes this whole thing hard to trust.

[Maslate]

And you’re right, if the situation was reversed and the gambler lost because of a system error, the casino would probably stay silent. That’s what makes this whole thing hard to trust.

The main reason is simple, it looks like a scam. Second, they’re trying to protect their reputation before it gets labeled as one. Even if they refund the money, the moment a casino admits they had a technical issue that cost a gambler money, trust is already damaged. They really don’t want that kind of image sticking to them.

In this case though, the problem was only experienced by one gambler, which makes it harder to prove anything.
That’s probably why this situation is tricky.

[Yaunfitda]

was rejecting ₱5M the right move? I think emotionally yes but practically probably no. ₱5M is life-changing money for most Filipinos while fighting for ₱397M with PAGCOR already siding against you is a long shot & very expensive. Does she still have a chance? Realistically very slim unless she can prove bad faith, manipulation or a repeated system issue not just a one-time error, it’s almost impossible if the system controls the win, the system also controls the denial. Fair or not that’s how online gambling works right now. It’s unfair on a human level but legally the odds were never in her favour.

It's the question on why would you accept less than what you supposedly win in their casino? And if I'm not mistaken, you can't even buy a good decent house and a car and live a good life with that 5 million pesos. That's why you would understand she is fighting for the whole money or at least half of and not just measly % of the prize money. She has proof with a screenshot of the winning so there's no burden on the sight. It's more on the casino itself who doesn't want to pay. But then again, when you are going against a big casino, then maybe your chances are slim and there could be some middle ground as they are willing to settle but hopefully it's should be more that 5 million pesos, in my opinion.

[sokani]

My question is, now that PAGCOR has carried out an investigation and released a statement that it was a technical error, will BingoPlus still be willing to pay her the ₱5,000,000?

Another thing is that it's very possible PAGCOR could have been bribed by BingoPlus to say it's a technical error too. Hence, if she has the money for a lawsuit, she should take the case to court, but if she does not, accepting the settlement would be better.

[shinratensei_]

[1] Was rejecting ₱5M the right decision, or a risky move?
[2] If regulators already side with “system error,” does the player even stand a chance?
[3] At what point does a “system error” just become a convenient escape for the operator?

1. Yeah, it was. If it's more than what she spent in her gambling activities. Rejecting it should be a terrible move. It means she was walking away with nothing instead of get back her money + profit.
2. The player does stance a chance, but it's very little. No guarantee to win, time consuming, and how much cost need to be spend to hire quality lawyer for that.
3. System error is just an excuses caused by their internet were disconnected when they willing to set player's probability to be zero. This is a classic story about how casino denying the win by its player.

[Cointxz]

My question is, now that PAGCOR has carried out an investigation and released a statement that it was a technical error, will BingoPlus still be willing to pay her the ₱5,000,000?

Another thing is that it's very possible PAGCOR could have been bribed by BingoPlus to say it's a technical error too. Hence, if she has the money for a lawsuit, she should take the case to court, but if she does not, accepting the settlement would be better.

The 5M offer is to settle the case without further investigation now that there’s already a findings I doubt Bingoplus will honor their offer.

Perhaps, they use some money to bribe PAGCOR since the winner doesn’t to settle.

We all know in PH that government agencies can be bribe esports on this current administration which is worst in terms of corruption.

[bitLeap]

Now the big questions:

[1] Was rejecting ₱5M the right decision, or a risky move?
[2] If regulators already side with “system error,” does the player even stand a chance?
[3] At what point does a “system error” just become a convenient escape for the operator?

If it is purely a system error and at the same time she is playing without realizing there is a system error then the casino gives her the compensation she should receive. Whether you realize it or not, when the excuse is a system error, it makes it difficult to win the case. I often hear of cases like this and end up with compensation, the winnings that the woman fights for even though taking legal action as long as the casino can validly prove that it was purely a system error means that the casino has no right to give the winnings.

Now on the contrary, is the casino able to prove a system error according to the time line when the woman played the slot?

[Emjay24]

How do you see this case, Does she realistically have a chance to win this case legally?

Seeing that PAGCOR has already sided with BingoPlus, I think her chances are slim. Also, by playing in their online casino, she has basically agreed to these terms:

The player agrees that the platform, through its certified game engine and backend systems, has the sole and exclusive right to determine, validate, and declare the official and final result of any game or spin. By registering as a player, and accepting the Terms Of Use of the platform, the player has deemed that it has expressly accepted all the game results based on the sole and final determination of BingoPlus, ArenaPlus, or GameZone.

In the event of technical bugs, malfunctions or any analogous circumstances that may affect the game results, BingoPlus, ArenaPlus, or GameZone reserves the right, in its sole and exclusive discretion, to independently determine the game result subject to compliance with applicable rules and regulations of PAGCOR.

Fuck shit!, This is the basics why bingoplus and PAGCOR are overly confident in their ruling out of her wins

Would the PH government really rule this in her favour? I guess her chances are really slim or 0, this validates the fact that terms of use is still another strong edge the casino has over its players. This is really sad, i feel for the woman after her considerable losses, yet her wins were denied her even before she hit it by the terms-of-use.

[Shinpako09]

As expected, it’s already here. I saw this on fb yesterday. She could have just accepted the 5M and walked away. I’m not saying it’s cowardice, but you need to learn to go with the flow if you don’t have any backers. It’s for your own good, for your own safety. I hate and am ashamed to admit it, but in the PH, the law can bend if the price is right. If you don’t have any big names backing you, just back out. It’s a waste of time, and you’re only putting yourself in danger. Safety first.