Hello

This is a stupid situation.
BK8 is generally a good bookmaker, and everything is fine with them, except for one thing: the online support chat is staffed by bots who refuse to help you if your account is blocked.

I placed bets on my account, more or less. Then I decided to withdraw the remaining $220. Instead, they sent me a verification request. Which is very strange for such a small amount.
I passed verification right away. And at the very end, I received this message: "Unfortunately, you have not passed verification." I have no idea what this means, but it's highly likely that I simply selected the wrong document type. Passport or ID—for me, they're the same thing, but in their service, they're two different types of documents.
Then I log into my account and write in the chat that an error occurred, my verification wasn't counted, and I can't repeat it because the button disappeared. What should I do? The operator in the chat asks me to wait while she sorts it out. At this point, I'm kicked out of my account. The chat operator writes that your account is permanently blocked because you violated the rules... What rules? I told you beforehand that verification failed, please let me do it again. But from that point on, the chat operator kept repeating one phrase: "Your account is permanently blocked, nothing can be done, thank you for your understanding."

I saw that the company representative is active on the forum and that some people are managing to resolve even more complex issues. Please help me open my account. It's only $200! My account is VIP and has been trading over $15,000 monthly for the past two years! They've never asked for anything. And now, because of $200, they've completely closed my account. What nonsense is this?

my username - Darksolma
blocked amount - 220usdt
last month i have low activity: last deposit 250usdt 189082c6a4260e8de102a8deef4c460a7c8859973a4c39142f635070ad50b84e
chat answer - https://prnt.sc/ZwSYdt_FHz_L

Hello Cheminger2

Let me check and get back to you ASAP

It is true that abusers would try to take advantage whereever they see a chance to, but the casino must also consider the legitimate players. That is why a single attempt at KYC verification is not right, at least three attempts would do. And the casino should also let the player know how many attempts they have in total, so they aren't caught by surprise.

That said, it is great that BK8's representative is active and already on the case, so there should be a reasonable resolution soon. OP, you do well to keep us updated on the latest development on this.

Thanks for the update. In other words, OP tried to use mismatching documents rather than what he was telling us about the passport - Identity Card confusion, where he submitted the wrong document. If OP feels that he was unfairly treated, then he should use platforms where mediation works much better, like Casinoguru or Askgamblers rather than here.