BK8. robot in chat = scam me for 220udst

[Cheminger2]

Hello

This is a stupid situation.
BK8 is generally a good bookmaker, and everything is fine with them, except for one thing: the online support chat is staffed by bots who refuse to help you if your account is blocked.

I placed bets on my account, more or less. Then I decided to withdraw the remaining $220. Instead, they sent me a verification request. Which is very strange for such a small amount.
I passed verification right away. And at the very end, I received this message: "Unfortunately, you have not passed verification." I have no idea what this means, but it's highly likely that I simply selected the wrong document type. Passport or ID—for me, they're the same thing, but in their service, they're two different types of documents.
Then I log into my account and write in the chat that an error occurred, my verification wasn't counted, and I can't repeat it because the button disappeared. What should I do? The operator in the chat asks me to wait while she sorts it out. At this point, I'm kicked out of my account. The chat operator writes that your account is permanently blocked because you violated the rules... What rules? I told you beforehand that verification failed, please let me do it again. But from that point on, the chat operator kept repeating one phrase: "Your account is permanently blocked, nothing can be done, thank you for your understanding."

I saw that the company representative is active on the forum and that some people are managing to resolve even more complex issues. Please help me open my account. It's only $200! My account is VIP and has been trading over $15,000 monthly for the past two years! They've never asked for anything. And now, because of $200, they've completely closed my account. What nonsense is this?

my username - Darksolma
blocked amount - 220usdt
last month i have low activity: last deposit 250usdt 189082c6a4260e8de102a8deef4c460a7c8859973a4c39142f635070ad50b84e
chat answer - https://prnt.sc/ZwSYdt_FHz_L

[JeromeTash]

A passport and ID issued by your government or national ID are two different documents. Maybe that is why your KYC verification failed; however, they should be able to give you a second chance to re-verify your account. Permanently banning your account based on only that is very harsh, and I do hope they reconsider what they did. Most of the customer support staff, especially those on live chat, don't have much power except to receive and forward complaints to the other departments. That is why they act so robotic in response at times, especially when they are not flexible in trying to get the issue resolved.

Their rep is a bit responsive here; have you tried to send him a PM - https://bitcointalk.org/index.php?action=profile;u=3111991?

[BK8.Official]

Hello Cheminger2

Let me check and get back to you ASAP

[Shishir99]

Well, some casinos do not allow players to submit their KYC documents more than once. It may look like a stupid rule, but they need to do it to protect their business. A player needs to submit the correct documents to pass the KYC verification. If they have multiple chances, the player may continuously upload new documents every time, and you know that there are abusers who will take advantage of that feature. But there are some casinos that allow players to submit their documents three times or even more.

Since the casino representative is already here, I hope you will get some solutions here.