OP, your case is considered resolved, but it seems you don't get that yet. you got hacked, bc.game compensated you with a bonus, you accepted it, you got unlucky and lost it.
yapping about the 1x wager after the fact, when you yourself accepted it and played with those funds is not going to change anything.
i'm sure it's a very shitty situation for you, but what's done is done, just move on, you are not gonna get anything more out of this if that's what you are trying to do.
I wonder if he even understands what he writes or if it's just some random AI nonsense.
in fact all his replies so far were with some help from AI, only AI writes like that.