Hello everyone! We have an important update to share 📢
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We sincerely apologize for the technical issues experienced over the past few days. Some swaps were delayed, stuck, or left unprocessed, and we are aware that some users may have been charged incorrect or unusually high fees.
Our team has spent the last 72 hours working continuously to fix the bugs, restore the system, increase reserves, and improve security. All major swaps have now been processed, and the platform is stable again.
Due to the recent attacks and risks faced by exchange projects, we have taken stronger security measures to protect users, funds, and operations. As part of these improvements, we are no longer relying on single focused pools. Instead, we are using multiple addresses, pools, and routing methods.
This may cause larger swaps to take more time, but it helps keep operations stable, coins clean, and user activity more private and secure.
If you still have any issue, please create a support ticket and our team will review it as soon as possible. If you were charged unusually high fees, please also open a ticket so we can check your case and reimburse eligible users.
We are truly sorry for the inconvenience and difficult experience during this period. Thank you for your patience, understanding, and continued trust.
We are at your service.