Be Carefull There Are People Who Acting Like Customer Support

[hd49728]

Those scams that require you to connect your wallet are just in the same category as this one, but people fall more into such a trap than when they are asked to put their speed phrase, but someone who is vigilant enough will also be detect that such is scam when they are asked to grant wallet access in form of connecting to it, the most scary type of scammers are the one which creates a phishing link which the moment you click on it by mistake everything on your device is at risk.

Scammers and hackers care most about your accounts, wallets, money and they surely aim at stealing these things silently by backdoors or by their request and pressure on you to enter these sensitive information on their phishing sites.

There are some vital principles like "Be very careful with strangers PM you, especially if they are doing that with identity of admins, moderators, customer supports", "Be very cautious when they ask you to enter sensitive information on any site - that is very possibly phishing site", and anything related to money requested by these strangers must be ignored.

There are different scam methods used by scammers, hackers and this cryptocurrency scam book is written to help people avoiding scams, and it is helpful not only for newbies.

[Zanab247]

It’s good you realized it was a scam,many victims don’t think outside the box before proceeding.If you had submitted your seed phrase your asset would have been taken by the scammer.Customer support would never request for your login credentials,if the error is coming from your end they would instruct you on what to do then if it’s coming from their end they would tell you that it’s a glitch in their site.Scammers are everywhere,impersonating has become the major tactics to lure victims,avoid completing tasks on attachment sent as a link.

The most painful thing is that some newbies don't use to know that they are dealing with scammers, because any kind of evidence they need from the dealers they will provide them to convince the newbies to fall victim, which is the simple tactic they are using to gain access to what they want. Some time they will not require your seed phrases at the moment, because they know that you will know that they are scammers, because it hard for you to identify scammers easily unless you have fall victim to them before that made you to understand their tactics.

I have heard many stories from those that fell victim to scammers in this industry, because they did not notice some signs of scam from the scammers than to realize that they have lost money to scammers.

[Rgram]

I agree.

Being updated and knowledgeable on how these scams work will make us avoid them. It's mostly for those who are new and haven't seen it happen to anybody.

I am often of the opinion that, no matter how much exposure we try to give on these shady tactics used by scammers, we never can be too loud enough and their are as much ignorant persons to these that there are scammers hence, you just have to keep discovering and making them go public as much as possible. It’s the only way to get to some of those that would be needing of this information and in turn, helping to expose scammers.

The customer support mode of scamming is a really shady one. Knowing that you are already in trouble and needs help but still, scammers use that for a leverage to make your suffering even more intense, it’s just that bad.

[Uhwuchukwu53]

We must be careful at all time while linking any personal information and vital asset holding like wallet to unknown platform, this the major exposure of hack, I remember in the past where social media mining was fully taking place everyone was tapping even on the road side many lost their asset and some valuable to hackers by fake KYC that took their information, quick to get rich in the system is one major issue many has fallen any sight must be properly verify before issuing your details, following of link is the was mostly when the link is from some social media influencer to seek referral, some are designed to capture, not every sight one should link wallet.

[Juicyhome]

We must be careful at all time while linking any personal information and vital asset holding like wallet to unknown platform, this the major exposure of hack, I remember in the past where social media mining was fully taking place everyone was tapping even on the road side many lost their asset and some valuable to hackers by fake KYC that took their information, quick to get rich in the system is one major issue many has fallen any sight must be properly verify before issuing your details, following of link is the was mostly when the link is from some social media influencer to seek referral, some are designed to capture, not every sight one should link wallet.

We all have to be careful with the information we give out there,I keep telling people scammers can hardly scam you if you don't give them the access knowingly or through gimmick one way or the other you must be involved.

Don't always click on the link of every social media influencer handle, most of them are scammers, always verify and review the site if you must share your information on it. Don't be carry away with huge offer you see online, scammers are very smart people they know everyone wants to be rich by all means then they will present to you a good offer that will tempt you to submit to them. We must be careful at all time.

[Leuthold]

Newbies should be careful; some people pretend to be customer service/support and direct you to a scam/phishing site.

I had a problem yesterday.

I staked altcoin on a website and wanted to withdraw the coin, but got a problem and stuck to withdraw. I am a bit panicked. Then, I went to the official Discord asking my problem in the general chat.

After a while, someone chat me and admit as customer service, He told me if I have a problem with RPC (while connecting to Metamask).
He directed me to the link to connect Metamask to rpcdebugger[.]xyz < this is a scam or phishing site to clean RPC.

At that time, I still wasn't aware, because he acted like customer support. He asked for my wallet address to check my problem, also.

Without suspicion, I went directly to the website and connected it to Metamask, but got an error :

https://www.talkimg.com/images/2026/02/05/UEKvl2.png

Then I asked him my problem. He told me, if I have connect it manually. I still wasn't aware at that time, and still followed all his instructions.

https://www.talkimg.com/images/2026/02/05/UEKfmc.png

But, after several steps, I realized that I was being deceived, yes, that website asked me 12 mnemonic seeds.

Yes, whatever the problem is, there is no one in this world ask you to write a mnemonic seed. If there is, it's fix 100% scam or phishing!.

I must encourage you all here, even in panic, you have to still calm down to always think, and be aware of the situation.

My problem was solved after the real customer support told me that they have a problem with the UI.

Glad you spotted it before losing everything. Phishing via DMs is getting out of hand lately