bc.game account locked for 6 weeks

[edbtz]

made a couple deposits and a few bets Jan. 2nd. checked the scores next morning and realized i hit on one of my bets and a parlay, putting my account around $2000 cad. tried to login to make a withdrawal and i got the "account unavailable" message. i reached out to their recovery team and they flat out lied. "you submitted a report that you were hacked". never did that. i've been going back and forth with them for 6 weeks now and they just ignore me. the last thing i got was "your deposit screenshots don't match our requirements" so i sent them 3 months worth of bank statements and still haven't heard anything.

not sure how to include screenshots but at this point i've been on 6 or 7 different forums/complaint boards and i've been ignored every time. blocked on twitter and telegram as well, 0 means of reaching live support because i can't log in and talk to anybody, and whenever i run into one of their reps at trustpilot etc i get "talk to our recovery guys". this is deliberate on bc.games part, they funnel everything to their bullshit "recovery" team and just ignore you because they know they can get away with it. i have 0 expectations of getting my account back or my money, so i might as well warn others. i'm a vip 27 with bc and a losing player overall btw, and this is the crap they make you go through

[holydarkness]

[...]

not sure how to include screenshots but at this point i've been on 6 or 7 different forums/complaint boards and i've been ignored every time. [...]

You can upload your image to talkimg.com, it's an image hosting like ibb and imgur, only it's made by prominent member of our forum and dedicated for the forum. After substantiating your post with the supporting evidences [the screenshot], PM bctokenbot, they're the current and active representative of BC to solve dispute.

[edbtz]

https://imgur.com/a/F2xwS6d

[edbtz]

won't let me pm, says i'm a newbie

[Russlenat]

won't let me pm, says i'm a newbie

are you referring to bitcointalk PM?
The user might have not check the "Allow newbies to send you PMs." so you won't be able to PM the account.

you already have a scam accusation there, this is already enough, you don't have to PM them..
Just post all the necessary evidence, that's it.

[Russlenat]

@edbtz , any update regarding the status of your accusation?

What actions have you taken so far?

[edbtz]

every action you can think of lol. complained on askgamblers, casino guru, casinomeister, trustpilot, you name it. ignored on every single one. except trustpilot, "contact our recovery team". blocked on twitter, blocked on telegram. one guy actually responded and - you guessed it- "contact our recovery team".

speaking of their lame ass recovery team they responded today

-----------

Hello there,

Thank you for contacting BC.GAME Support.

After careful review, we found that the information you submitted is incomplete/incorrect. As a result, your request cannot be processed and has been closed.

For security reasons, we are only able to review complete and valid submissions. We appreciate your understanding.

Best regards,
The BC.GAME Team_Stella

-------------

absolutely pathetic support. i'm down minimum 5k with these guys. win a couple grand back and get blocked. there's no way this is an actual person, has to be a bot or something. i sent what i thought was the correct screenshot multiple times, didn't work, so i sent bank statements and this is the response i get. i've spent tens of thousands spent with these dweebs and it's pretty clear there's no actual intent to restore the account. let's just lean on a technicality- "you're not sending what we want" -so they close the request

[GokuSan]

I already knew that casino was a scam; they also denied me a payment due to an invalid KYC.