Reporting ONLY 99% accuracy?

[philipma1957]

so first off here are my stats


845 reported
817 good
  14 bad
  14 not handled


so 817/831=0.9831

and yet I am marked for 99 percent

even if all not handled were good

I would be 831/845= 0.9834

yet I have 99 percent

I am fine with a drop to 98.31 or 98.34

but the question is how do we handled not handled when we score.