Bitz Casino ignored self-exclusion & kept accepting deposits

[holydarkness]

Why did you request they reopen it? Did they initiate the short, temporary cooldown option?

OP didn't request reopening, support canceled manually without needing a request because OP was deemed not to have specified the exception option until timeout.

I saw some similar reports against other casinos, it seems like self-exclusion is never effective. I think you have to make a T&C violation to be denied playing at any casino.

Not saying this because I'm currently wearing their sig., but uhh... self-exclusion IS never effective. In any casino. It require both parties to be actively participating in it. From the casino: active prevention, from the player: active refusal.

I think AHOYBRAUSE is one that gave the best method if one want to truly commited to self-exclusion, or the very least they can do: dedicate one and only one email, then consciously sign yourself up in every gambling platform, and then type the wildest account password with eyes closed, activate the account via activation link, then reset the email account's very own password with same wildly-long-eyes-closed.

That way, when you try to gamble when your addiction hits its peak, you're denied access as you already have account, of which the password you forgot and you can't reset because the email password is also forgotten.

[Or was it mahdirakib?]

[yuravish]

To clarify the situation with supporting evidence:

I repeatedly requested permanent self-exclusion after explicitly disclosing gambling addiction.

Bitz confirmed that permanent exclusion was impossible and only offered:

* a short cooldown, or
* a 6-month restriction that could still be manually reversed through support.

At one point, they blocked the account without my agreement to that specific setup.

I then stated clearly that:

* I requested permanent exclusion
* and did not consent to the 6-month reversible restriction.

Shortly afterwards, support offered to manually reopen the account again. And reopen account after 1 hour

This is the core issue:

The restriction system was manually controlled and easily reversible through support communication, which defeats the purpose of meaningful self-exclusion protection after addiction disclosure.

A proper self-exclusion system should not allow quick manual reactivation through chat once gambling addiction has been disclosed.

Supporting screenshot: Screenshot number 6
https://imgur.com/a/VXGlbLK

Account can be reactivated easily**
Even after blocking, they offer to unblock the account on request.
This completely defeats the purpose of self-exclusion.

[Coyster]

dedicate one and only one email, then consciously sign yourself up in every gambling platform, and then type the wildest account password with eyes closed, activate the account via activation link, then reset the email account's very own password with same wildly-long-eyes-closed.

Nobody with a gambling problem is going to do this, not to mention the amount of work involved to do something like this. Self-exclusion may not be effective, in the sense that the gambler can go on and register in another casino and continue playing, or even register a new account in the casino they requested self-exclusion on.

But even despite all that, every casino ought to treat self-exclusion requests seriously and make sure it is impossible for the probelm gambler to gamble on that very account they requested to be excluded, and that is the point the OP is arguing here.