Paxful contacted me about recovering a 4-year-old unsupported network deposit, requested my wallet address, then went silent

Hello everyone,

I am posting to see whether anyone else has experienced something similar recently with Paxful.

Several years ago, I accidentally sent a significant amount of USDC to a Paxful-controlled wallet using an unsupported network. At the time, Paxful only supported a different network for that asset. I contacted support repeatedly over the years and was consistently told that recovery was not possible.

Recently, I was unexpectedly contacted by Paxful Support through their official support system. They informed me that they were now able to recover the previously inaccessible funds and requested a destination wallet address so the funds could be returned.

I promptly provided the requested wallet address.

Shortly afterward, I received confirmation that my information had been received and that the case was under review. However, since then, several weeks have passed with no further updates despite multiple follow-up emails.

What makes this particularly confusing is that I can see on-chain evidence that assets from previously inaccessible addresses appear to have been consolidated into a wallet that seems to be under Paxful’s control. However, there has been no communication regarding when recoveries will be processed or whether anyone has actually received a refund.

I am not making any accusations at this stage. I am simply trying to determine whether:

* Anyone else has recently been contacted by Paxful regarding recovery of unsupported-network deposits;
* Anyone was asked to provide a wallet address for a refund;
* Anyone has successfully received recovered funds;
* Anyone is currently waiting for an update after providing a wallet address.

If you have experienced something similar, I would appreciate hearing about your timeline and outcome.

For privacy reasons, I am not posting transaction hashes, wallet addresses, account information, or exact amounts publicly at this time.

Thank you.

I am certain the email came from them, as I also checked chain activities and see they have consolidate all the lost token across multiple chains into one wallet and also the mail came from their official support email.

Thank you for suggesting the Service discussion board. I will post it there also.

The time line also matters a lot.
1. How long ago did they contact you regarding the refund?
2. How long ago where the funds moved into another address that seems to be under their control

I guess you don't have much option but to wait for a response from them. The fact that they contacted you regarding the refund after that long means that they could actually get your funds back. Maybe they want to process the payments in batches.

I understand the concern, especially when they are not communicating, but at this moment, everything is in their hands. Maybe they have a big backlog of messages to respond to or refunds to process, so you could probably give them a couple more weeks for any more action.