I checked their terms of service they said you violated but did specify
6. Withdrawals
6.1 You may have to provide your KYC documents upon withdrawal.
6.2 EarnBet reserves the right to change the maximum allowed sum for each payment system per one transaction at any time and without prior notification.
6.3 A withdrawal request will not be processed until all wagering requirements have been met.
6.4 It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted game.
6.5 EarnBet has the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.
6.6 All withdrawal requests are processed as soon as initiated, but dependent upon the speed of the blockchain they run on.
6.7 A user cannot withdraw funds in excess of his/her Account balance.
6.8 Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.
6.9 Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.
6.10 When an account is detected as a so called "farmers" account, any withdrawal request will not be processed.
Account Closure
After reading through I have a feeling they are referring to clause 6.10... Obviously this is hard to prove from here. Perhaps a third party mediator platform like casinoguru could try to help but if you know that it is a farmed account, alt account or anything like that, don't waste time. They have all the data on you.
