SCAM ALERT My Experience with Winz.io – Over €1,000 in Winnings Confiscated

[winz.io]

Here is an update regarding this case. After we provided all the evidence from our side, the complaint was deemed unjustified by Casino Guru, a mediator service. You can check the details here: https://casino.guru/complaints/winz-casino-player-s-account-has-been-closed-and-winnings-2

[madtongue]

Here is an update regarding this case. After we provided all the evidence from our side, the complaint was deemed unjustified by Casino Guru, a mediator service. You can check the details here: https://casino.guru/complaints/winz-casino-player-s-account-has-been-closed-and-winnings-2

Obviously, you know exactly what CasinoGuru wants to see and what kind of evidence you need to provide to them. But who can possibly know whether the documents you provided to them were genuine or fabricated? As a casino that has received numerous complaints on their platform, you clearly know how to manipulate the process and make things appear in your favor.

I uploaded my own identity documents, and somehow you still managed to claim that they were fake. That is honestly ridiculous. I deposited my own money into your casino, played slots, and won. If I were using a fake ID, what exactly would be the point? As I said before, I did not win any money unfairly, nor did I claim or receive a single cent of your bonuses. Yet I have been treated like this and accused of something I did not do.

So please explain to me: what exactly would be the point of me doing any of this?

[madtongue]

Here is an update regarding this case. After we provided all the evidence from our side, the complaint was deemed unjustified by Casino Guru, a mediator service. You can check the details here: https://casino.guru/complaints/winz-casino-player-s-account-has-been-closed-and-winnings-2

First, you accused me of gaining an unfair advantage from my winnings. Then, you classified me as part of a “drop group.” And now, on CasinoGuru, you are providing evidence claiming that the documents I submitted for KYC were fake.

These accusations keep changing, and none of them actually make sense. If you genuinely believed that I had gained an unfair advantage, then you should provide clear and consistent evidence supporting that claim. Instead, the reason seems to change whenever the previous accusation cannot be substantiated.

I deposited my own money, played your slots, and won. I did not abuse any bonus, I did not receive any promotional funds, and I did not win any money through an unfair advantage.

[CucakRowo]

If I were using a fake ID, what exactly would be the point? As I said before, I did not win any money unfairly, nor did I claim or receive a single cent of your bonuses. Yet I have been treated like this and accused of something I did not do.

@madtongue I understand your frustration.
However, after glimpsing Casino Guru's final explanation, it appears to me that main dispute in your last two post doesn't fully address your factual issue.

You keep asking, if you deposited your own cash and won without abusing any bonus then what would be the point of using a fake ID?
But that dispute doesn't honestly fit as evidence against the allegation.

Casino Guru's final investigative determination wasn't about your winning or bonus itself. They worded that Winz provided proof from several authorities suggesting that fake document were used to pass KYC procedure.
Just disliking their conclusion or refusing to believe it does not prove manipulation.

In fact, if you look at timeline, Casino Guru first collected information from you. Then, they summoned evidence from Winz. and the Resolver issued their final decision only after seeking additional evidence.

"What would I gain by using a fake ID?" that is an understandable question. But it doesn't prove that your ID wasn't fake.

[Shishir99]

Boy, if a mediator rules against you, there is nothing you can do.
Casino Guru received evidence from the Winz.io team that you have used fake documents to submit the KYC.
According to their rules, 11.10. We reserve the right to verify your identity before processing any withdrawals. If you submit false or incomplete KYC documents, we may refuse your payout and terminate your account; notification will be sent via email. Additionally, we may report suspicious activity to the relevant regulatory authorities.

There is nothing you can do against them since the Mediator ruled against you. I am curious why you would use fake documents to verify your accounts. This is a serious issue because of the rise of underage gambling and abuse with multiple accounts.