[UNRESOLVED DEPOSIT] Stake.com holding ₹14,999 (~$180) for 16 Days - UTR: 622103

[Mamotra]

Hello Bitcointalk Community and Stake Official Representatives,

I am opening this dispute regarding an uncredited fiat deposit on Stake.com that has remained unresolved for over 16 days.

Summary of Case:
* Platform: Stake.com
* Payment Method: INR UPI Gateway
* Amount Debited: ₹14,999.03
* Transaction Date: 09 August 2026, 04:02 PM
* Enquiry ID: ha1g6v15Fmn90vUM
* UTR / Bank Reference No: 622103909702
* Beneficiary / Payment Gateway: Prit Kumar Sinha (boim-587343567281@boi)
* Enquiry Status: Stuck on "Reviewing / Pending" for 16+ days

Issue Description:
1. On 09 August 2026, I deposited ₹14,999.03 through the official cashier on Stake.
2. Funds were debited instantly from my bank, but the platform status went to "Cancelled".
3. I raised Enquiry ID ha1g6v15Fmn90vUM and submitted my official Kotak Bank Statement PDF showing the clear debit and UTR number.
4. For 16 days, customer support has only given canned responses stating they "cannot speed up the process" and blaming third-party payment providers.
5. As a player, I used the official deposit option listed inside Stake. The operator is responsible for reconciling funds with their integrated providers rather than indefinitely withholding customer money.

I request the official Stake team on Bitcointalk to review Enquiry ID ha1g6v15Fmn90vUM and manually credit the ₹14,999.03 balance or issue a refund.

(Official bank statements and transaction receipts are fully verified and available.)

[MoatGoat]

The "debited but cancelled" pattern on UPI almost always means the money reached the payment aggregator (the third party they keep pointing at) but never settled through to the operator's merchant account. So support saying they cannot speed it up is partly true,this i know! If it never landed on their side, there is nothing on their books to credit. That does not mean the money is gone, it means it is sitting one step upstream, and your UTR is what traces it.

Run two escalations in parallel, do not wait on the support chat:

Your bank. File a formal UPI dispute (not just a phone call) quoting the UTR and the debit date. Under the NPCI rules your bank can trace exactly where that UTR settled, and a debit that did not complete has a defined reversal window. Ask them in writing to raise it with NPCI. Keep the complaint reference number.

The operator. Stop asking them to "credit it" and instead ask for two specific things: the name of the aggregator they used for that transaction, and the merchant reference or order ID tied to your UTR. With those you can chase the aggregator directly, and it also forces the casino to actually look up your specific transaction instead of sending a template.

Keep everything: the debit SMS/statement line, the UTR, the inquiry ID, every chat transcript. If the bank dispute stalls past its resolution window, the money left a regulated Indian bank, so the RBI banking overseer is a real escalation path and it tends to unstick these faster than the casino ever will.

Sixteen days is annoying but recoverable at this stage. The UTR is your leverage, use it on the bank side hardest.

[Upgrade00]

The third party service is on the side of the casino, not the bank, they should be able to escalate with the information you provided to get the transaction completed rather than waiting for it to get unstuck whenever it does. The support rep probably doesn't have all the information, but they can escalate to the technical team who can take it up from there.

Next time you are making a report like this, you do not have to include full reference numbers or enquiry ID. All we really need is screenshot of conversation with the rep on the casino end, taking care to keep out any sensitive information too.

[aphelio_wane]

Bhai I had this same issue last march, ₹8k gone for almost 2 weeks. Chatting with support is pointless they just send the same msg again and again

What worked for me was filing complaint on askgamblers. Stake has someone there who looks into it properly coz it messes with their rating otherwise. Got refund after that only

Also dont bother with the normal support. The live chat guys literally dont have access to that stuff i think

One more thing nobody told me and i wish someone did earlier - when you file on AG dont write a long essay just put the enquiry id, utr, amount, and attach ur bank statement. Short and clear gets picked up faster

[Agbe]

Bhai I had this same issue last march, ₹8k gone for almost 2 weeks. Chatting with support is pointless they just send the same msg again and again

What worked for me was filing complaint on askgamblers. Stake has someone there who looks into it properly coz it messes with their rating otherwise. Got refund after that only

Also dont bother with the normal support. The live chat guys literally dont have access to that stuff i think

One more thing nobody told me and i wish someone did earlier - when you file on AG dont write a long essay just put the enquiry id, utr, amount, and attach ur bank statement. Short and clear gets picked up faster

Experience is the best teacher. And I think Mamotra can follow your steps to recover his money. That is why it is good to use cryptocurrency because there is no third party involvement and once you deposit, it go straight to the casino balance. Op you can follow up what aphelio_wane as said. When something happened like this, the solution is the most important thing to think of.

The money is no longer in the back therefore they can't do anything and the money has not appeared in the casino for them to escalate it. And add what aphelio_wane has said, when you are making the complain either in the askgamblers, or the casino customer support, make sure you add the deposited statement from the bank and the amount even for the concise message.

And as Upgrade00 Said there was no need for most of those information here. Nobody can track your account with those IDs and reference numbers here. Even the representative can't use them and you would have pm the representative or support team with the IDs.

[Aanuoluwatofunmi]

I know that so many platform wouldn't jeopardize with their reputation when being dragged on the review sites because it's kind definitely draw down their ratings and so on. This is just to ensure that you got their attention and follow the due process, but I wish you recover your money back as long as you don't violate any rules to warrant them holding downward fund.

[Harkorede]

Welcome to the forum, and sorry for your experience,

This thread those belong to the scam accusation section, locate the "move topic" option at bottom left corner of this page and select "Economy: Scam Accusation" in the dropbox.

You're also welcome to raise an awareness about your situation, in stake's official thread on the forum here: https://bitcointalk.org/index.php?topic=2072589

Hopefully this does get sorted out soon.

[AHOYBRAUSE]

Same story, different day/casino. Stake is a crypto gambling site. Why don't people that don't won crypto play at a fiat site? I will never understand that.
I mean basicially every crypto site has problem with this, no exception. Yeah, occasionally it might go smooth but how many times have we ween Indian players complaining about a site (mostly for examly bc.game) not processing their fiat deposit or withdrawal. It really gets boring.