I joined betbolt on 14 Sep 2026 and I wagered more than 300k USD on their site in a week (14-21 Sep) as a result I finished 3rd place in the weekly race and got notification that I received 2,500 USD bonuses. See attached
https://postimg.cc/TpCBBHbj However, the bonus was never credited to my account. When I contacted my VIP host, they told me, "Unfortunately, we can't give you the weekly race prize because you are using multiple accounts to abuse weekly/monthly races."
I admit that I used to have other three accounts on the site in the past but I didn't abuse weekly/monthly races. All three accounts I had already self-excluded them (temporarily at first, and later permanently). I did not play on any of those accounts between September 14 and 21.
When I created my current account, I received support from a VIP host as usual on telegram , I can deposit and withdrawal as ususal, and the system encouraged me to wager more, leading me to believe I was eligible for race bonuses. Also, they kept mentioning that they are non-KYC casino, so I thought it was ok to create new account. It feels like I was lured into wagering a large amount without anyone informing me of this restriction beforehand, so I feel scammed.
I asked them for fair decisions
1. Remove another three accounts from their sites and remove all current and future bonuses on those accounts (they said all three are on monthly races leaderboard, so I said they can remove all those so I cant claim bonuses)
2. I will stay on current account only, but they should pay me weekly/monthly race bonuses.
but there is no reply from their management team yet, so I am writing here to get attention and get you guys opinion as well.
PS. My main point is not about denying my past multi-accounting. It is about the unfair trap where I was encouraged to heavily wager over $300k, only for the rule to be brought up at payout time after I won.
If knew this or they blocked my account before I would not had a chance to wagered $300k.
