Should a Casino Be Judged More by How It Handles Losing Players Than Winners?

[Barikui1]

Casinos and gambling companies are people’s businesses,  and they run them to make money.  I don’t have any idea how they handle those players lose or whether they receive any compensation or special treatment from the casinos after losing a significant amount of money.  I went through the thread if anyone had shared their experience and how they felt about it, I could not find anything.

Life is all about interest, and I believe that before a gambler decides to start gambling, he knows that the chances of losing is there, so a casino doesn't have to do anything if a gambler loses, but if he won, they only have to payout his winning if kyc provision is not a barrier.

The only sets of gamblers the casino have to handle if things start going out of hand are the bad losers, those that will always have a reason to put all the blame on the casino as the main reason they lose, they are the ones that gives the casino headache, which is why most times we see scam accusation threads accusing a casino, even though they are the one's that do not look at the TOS very well before proceeding to gamble with the casino.

[WhoYouCantKill]

The system was built for a reason, most casino even go as far as making self exclusion possible so that gambler who are always losing can at least stop themselves from gambling for a period of time or permanently (people just switch to a different casino instead), it's not like the casino should create a new system for people who are losing where bonuses and other offers don't show up for them, if the casinos actually did that people would complain that they are not getting equal chances and that's why they are losing.

The bigger issue there is that self exclusion is just inly effective when the gambler in question actually accepts that there’s need for them to stop. It’s only up to the casino to provide the players with the tools, but they can’t force them or suggest for them to take that decision, the decision is still entirely up to the players to make, because if the casino somehow manage to self exclude them simply because they feel they’re losing too much, they’ll simply just move to another casino to continue their routine, and no casino would wanna lose a customer.

[$crypto$]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Have you ever heard of crypto casinos that offer wise choices, such as responsible equal rest? No one offers this, they keep pushing to give bonuses to those who have lost big and often send promotional spam emails.

Do not expect the casino to provide good choices, then as a gambling player they must be aware of themselves.
That the casino was a business industry, they would continue to rake in money in its customers.

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

Reviewing the casino still has to be with practices such as playing directly --- while the case of many talking about fast withdrawals is this is what many people experience obstacles, then this is what is often discussed.

[Renampun]

What do we expect from a casino when someone loses? Giving them more bonuses? I don't think that's how it works. After all, a casino works for all its users, we can't expect someone to be treated so specially just because they lost... it doesn't work like that. A casino is a business, and like any business, they will make sure their services remain profitable.. if someone loses, that's already their risk when they gamble. Casinos also give all users bonuses or promotions when they deposit or reach a certain level.. and I think that should already be considered a fair way of rewarding and encouraging their users.

[Abdul Sami786]

Casinos and gambling companies are people’s businesses,  and they run them to make money.  I don’t have any idea how they handle those players lose or whether they receive any compensation or special treatment from the casinos after losing a significant amount of money.  I went through the thread if anyone had shared their experience and how they felt about it, I could not find anything.

Life is all about interest, and I believe that before a gambler decides to start gambling, he knows that the chances of losing is there, so a casino doesn't have to do anything if a gambler loses, but if he won, they only have to payout his winning if kyc provision is not a barrier.

The only sets of gamblers the casino have to handle if things start going out of hand are the bad losers, those that will always have a reason to put all the blame on the casino as the main reason they lose, they are the ones that gives the casino headache, which is why most times we see scam accusation threads accusing a casino, even though they are the one's that do not look at the TOS very well before proceeding to gamble with the casino.

Every common gambler thinks before playing that if I lose, it doesn't matter, I will lose some money and similarly, playing and losing repeatedly leads to involvement in gambling. In gambling, when money is doubled, it awakens greed in human nature, due to which he goes to the gambling den again and again. Gambling dens have no need at all, their job is only to lure people so that the more people come, the more they will benefit. Because usually no one will come to watch, if someone wants to register at a casino, he will make some deposit and play some games and it will be up to his luck whether he will win or lose in this first game. For this too, the casino does not ask permission and this is why some gamblers leave such casinos.

[fighter2627]

Casinos don't care about their customers well-being because they're strictly out for business. This is why you see that a casino don't care if you are losing huge amount of money consistently. They will only acknowledge your account as a good customer and give you several bonuses to entice you. This is why we are only concerned about casinos paying out huge wins because that's why we are gambling and they shouldn't deprive us from withdrawal because a lot of us have lost more than the profit we made.

I agree with what you are saying Sir, it is true that casino owners really don't care whether you win or lose due to the only thing that matters to them is that there is a profit that comes into them every day that passes or comes.

Now regarding what op is saying that if a player of a casino loses, it seems that there is still a bonus that is returned no matter what, the casinos are according to the criteria bonuses
that they have, like rakeback or cashback, there is still something returned since they gamble often on the platform, even though they only lose.

[bakasabo]

Casinos already treat winners with all of a sudden KYC request. Do you want them to treat losers with same negative approach, such as forbidding them to deposit again? Some might call it care about gambler not losing more money, but others will call preventive methods from loser winning his lost funds back. I think it will create an effect of double edge sword, when casinos and gamblers will try to use "care" in their favor.

[Hispo]

I think we should rather judge casinos based on their fairness, which is supposed to be applied to both winning gamblers and also losing ones.
Winners are supposed to have their instant withdrawals, their VIP treatment if they qualify and other perks, like not having them to submit their KYC information for any important withdrawal.
On the other hand, losing gamblers should be offered options to manage their bankroll and be reminded there are self-exclusion option for them, in case they were gambling under feelings of distress.
In the end, both losing and winning gamblers are clients of the same service. Both expect some degree of fairness.

[Texac]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

I think this is also important factor when judging any casino, especially when it comes to regular player who make large deposit. Fast withdrawal and having no problem getting big win paid out are still the main sign of reliability for me, of course, but the way any casino treat losing gamber also says lot about platform.

If casino sees that someone is making deposit after deposit and constantly losing in short period of time, and its response is to start offering them even more personalized bonus, cashback or other incentive to keep playing, I would see that as more of negative sign. Especially when we're talking about VIP gambler who can lose really serious amount of money.

So I would take both thing into account. How casino behave when you're winning shows how reliable it is, while the way it treat you when you’re losing lot shows how responsibly it runs its business.

[Issa56]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

If someone is losing frequently, and you keep on offering them welcome bonuses, and attractive offers, then you are not really helping them, they are just causing more problem, because instead of encouraging them to gamble more, they should look for a preventive measures to reduce how people like that are going to reduce how they will be gambling, not giving them welcome bonuses, or other things that will encourage them to gamble.

As a gambler we should always caution ourselves, we should know that gambling sites only care about the profits which they are going to make, so if you don’t learn to caution yourself, then you will end up losing massively, nobody is going to help you, because gambling sites are trying to make money.

[KiaKia]

Casinos already treat winners with all of a sudden KYC request. Do you want them to treat losers with same negative approach, such as forbidding them to deposit again? Some might call it care about gambler not losing more money, but others will call preventive methods from loser winning his lost funds back. I think it will create an effect of double edge sword, when casinos and gamblers will try to use "care" in their favor.

Casino doesn't care about anyone, this is for those who are clever, bonuses and VIP levels are just ways of drawing you back into losing more money, give them hope and possibilities and people will start rushing in.

To me it's still the same old tactics, all I could care about is me and my risk tolerance, I am not going to risk any amount of money that I will later start to regret, always risk what you can afford to lose is " my gambling motto"...

[mak013]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

If someone is losing frequently, and you keep on offering them welcome bonuses, and attractive offers, then you are not really helping them, they are just causing more problem, because instead of encouraging them to gamble more, they should look for a preventive measures to reduce how people like that are going to reduce how they will be gambling, not giving them welcome bonuses, or other things that will encourage them to gamble.

As a gambler we should always caution ourselves, we should know that gambling sites only care about the profits which they are going to make, so if you don’t learn to caution yourself, then you will end up losing massively, nobody is going to help you, because gambling sites are trying to make money.

C'mon, we're talking about a casino. You're asking them to cut their own profit. Why should they care about losers? It's a business whose profit depends on how much gamblers lose. Owners have to choose whether to be good people or businesspeople.
Would we judge gamblers who win money at a casino? They cause the casino to suffer - some casinos even go bankrupt because of them.

[Frankolala]

I think the opposite, because in a business you need to treat clients who give their money to you well. In this case, gamblers who lose are the ones who should be provided with better service because they are the ones who generate revenue for your business

In reality, this is how a customer relationship with the service the are patronising should be but I don't think that it's the same with online casinos. Do you know how many gamblers run at loss daily and you think that the casino should provide all of them with better service. Better service in what way, free bonus, Rakeback or what.

If casinos really cares about their customers that are always losing, why will they start coming up with different excuses in order to deprive him from withdrawal after a big win. If you are a regular gambler and you deposit money in your account weekly, if you fail to do so, in two consecutive weeks, do you know that if the casino you are using can contact you, they will start contacting you through emails or phone call. Why is it like that, because funds is no longer flowing from your pocket into their system.

[TheUltraElite]

A losing player is normal to a casino, why should you judge the casino based on how they treat them? In fact, casinos dont really treat them, but in case they are wagering a certain amount, they might get some peanuts in the name of bonuses.

Judge a casino based on the ease of using the site UI, the deposits and withdrawals being fast/slow, support system and then these come into question, mostly the winners will be the ones using them and not the losers.

Hence I dont see how bonuses are going to be yardstick.

[Cgrexp]

Casinos already treat winners with all of a sudden KYC request. Do you want them to treat losers with same negative approach, such as forbidding them to deposit again? Some might call it care about gambler not losing more money, but others will call preventive methods from loser winning his lost funds back. I think it will create an effect of double edge sword, when casinos and gamblers will try to use "care" in their favor.

Casino doesn't care about anyone, this is for those who are clever, bonuses and VIP levels are just ways of drawing you back into losing more money, give them hope and possibilities and people will start rushing in.

To me it's still the same old tactics, all I could care about is me and my risk tolerance, I am not going to risk any amount of money that I will later start to regret, always risk what you can afford to lose is " my gambling motto"...

It also depends on how much a person gambles how much money they risk and when they should stop. When people see these benefits as opportunities for additional profit they go beyond their set limits. Especially when trying to recover betting more money can make the situation worse. You should be aware of your risk-taking ability and stick to your pre-determined limits. You should not gamble with money that will cause problems in your financial future if you lose it. It can be a relatively responsible approach to risk money for entertainment purposes that will not cause problems even if you lose it. However even if you stick to the limits there is no guarantee of winning in gambling. It is most important to view gambling as entertainment not as a source of income. And to stay within your set limits.

[Patikno]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

For me, the most important thing about a casino is how they treat their users; whether it is withdrawal services, support, and of course, maintaining their reputation. So, I think that is the most important thing to prioritize. Anything else is secondary, meaning it depends on individual preference.

Personally, I don't focus too much on promotions or anything related to casino features, including rakeback, or cashback. So far, I have mostly played regularly, prioritizing the important things I mentioned earlier, and I don't really care about other additional features.

[Tetu100]

It’s only up to the casino to provide the players with the tools, but they can’t force them or suggest for them to take that decision, the decision is still entirely up to the players to make, because if the casino somehow manage to self exclude them simply because they feel they’re losing too much, they’ll simply just move to another casino to continue their routine, and no casino would wanna lose a customer.

I think this is just the limit to want every casinos can do to help a gambler when going out of line or someone that has started driving to an unknown direction in his game. Just like a saying, you can force a horse to the stream of water but can force him to drink from it. However, I hate it when players find every available way of putting blame on the casinos that they cause their lossing. Because a responsible person or gambler will know when he is having a bad time and retrieve at the spot, but those that see gamble to be something else will always want to fight back their lost and at the end of everything all blame will now be on the casino as if they forced it on them.

[sompitonov]

I think this is just the limit to want every casinos can do to help a gambler when going out of line or someone that has started driving to an unknown direction in his game. Just like a saying, you can force a horse to the stream of water but can force him to drink from it. However, I hate it when players find every available way of putting blame on the casinos that they cause their lossing. Because a responsible person or gambler will know when he is having a bad time and retrieve at the spot, but those that see gamble to be something else will always want to fight back their lost and at the end of everything all blame will now be on the casino as if they forced it on them.

Many players simply resort to a defensive reaction, blaming the casino, luck, or those around them, even though it is obvious to most that the player is the one at fault. Personally, I understood from the start that if I went too far in the game, I wouldn't borrow money and the responsibility would be entirely mine perhaps that’s just how my parents raised me. Yet, many refuse to accept this to me, it looks like a sense of entitlement and an unwillingness to take personal responsibility. Of course, casinos are interested in those who bring in the most money even if they don't openly admit it because it is clear to everyone that the players who lose are the ones generating the massive cash flow for the gambling industry.

[Su-asa]

What do we expect from a casino when someone loses? Giving them more bonuses? I don't think that's how it works. After all, a casino works for all its users, we can't expect someone to be treated so specially just because they lost...

The only thing I know a casino can use to compensate its players is by giving them bonuses, but truth be told, that casino doesn't give out bonuses when a player hasn't made any deposits. What I actually mean here is that there's no free bonus anywhere, yyou as a gambler, must have deposited and used the casino before you can get a bonus. That's why there's something called a welcome bonus; a player doesn't just get it- you must make a deposit to receive the welcome bonus.

A casino is a business, and like any business, they will make sure their services remain profitable..

Absolutely correct; it's a business, and truth be told, in most businesses, they will consider their pocket first before their customers

[Leahized]

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

To evaluate a casino, attention is generally paid to these aspects. And this should be the main objective, as the earned money is due to the gamblers. So, which aspect do you value the most? The losing side or the winning side? I will definitely consider my winning side because losing money in gambling is entirely one's own responsibility. And this is not a way to evaluate a casino.

However, if a gambler loses a large amount of money, rakeback or bonuses are given as a percentage. Therefore, a casino will never encourage temporarily stopping gambling. As a gambler, this is one's own responsibility. Nevertheless, it is better to use a reputable casino for security at all levels.