For active gamblers like me, a license is the first thing I look for before depositing money, even though I understand that even casinos with valid licenses aren’t always completely fair, pay out winnings, or handle user complaints properly but in most cases, such undesirable situations tend to occur at unlicensed casinos.
From a user’s perspective, a license builds trust and alleviates concerns because it establishes a foundation of oversight and accountability that the casino is required to uphold.
My advice to you, OP, is that if the casino where you work isn’t licensed yet, try to emphasize transparency more.
