SCAM Bitget exchange confiscated $750 of my personal funds (Ticket #3454156)

[DiRudi]

Hello everyone, I am writing this to warn the crypto community about Bitget’s unlawful practices regarding user deposits. The exchange has permanently confiscated $750 USD of my personal funds and refuses to return them, completely ignoring international financial laws and standard corporate off-boarding procedures. Here is exactly what happened:
 1. My Bitget account was previously banned due to a Terms of Service (ToS) violation. I fully accepted this decision and did not ask to restore my trading access or use their platform again.
2. Recently, an automated withdrawal of $750 USD was accidentally triggered from my Stake platform account to my old, saved Bitget BEP20 address.
3. The transaction was fully confirmed on the blockchain (BNB Chain / BEP20). Verified TxID: 0xad687fbf0451f3b1de6207f72cb183ac4fb5aaeb34df0621a98c533da196af95 I immediately contacted Bitget Support (Ticket ID: #3454156) asking for a one-time manual REFUND of my accidental deposit back to the sender or to my external personal non-custodial wallet (MetaMask/Trust Wallet). Instead of escalating the issue to the Compliance/AML department or asking for a standard Video Verification of the source of funds, Bitget support (operators Rainie, KW, and Jinn) repeatedly copy-pasted a template response stating that «any deposits made after account termination are made at your own risk» and declared that my funds are «unreturnable» and «this decision is final». I then sent them a final formal notice, giving them 24 hours to review the case professionally at a management level, explicitly stating that I am ready to provide full unedited video evidence proving the legitimate source of funds from Stake. Bitget’s response? They simply GHOSTED me and silently CLOSED my support ticket #3454156 without any reply or explanation. Let’s be clear: A private company’s Terms of Service DO NOT give them the legal right to misappropriate and steal a user’s private property. Unless there is an official warrant from law enforcement or a court seizure order, freezing a deposit and refusing to return it to the rightful owner is a straight-up exit scam. Bitget Team, I demand that a Senior Compliance Officer reviews this case manually and initiates a manual refund to my external wallet. I have all the proofs ready. Ticket ID: #3454156

[Nathrixxx]

From the whole issue here, is only your mistake that caused all this because it would have been prevented had it been you didn't use your old wallet address from Bitget for your stake withdrawal.

If you are more current of what is happening with bitgets of recent, there have been series of learnings on users to withdraw their assets from the exchange and if you have any of your assets on their platform shows that you are either less informed or you only choose to bear the cost by this silly mistake you just did by making a deposit on the platform, remember you first had a serious issue before with them and yet you make another costly one that you did not eventually go away with this time.

This is why it is always important that we stay updated with current information regarding cryptocurrency and any other news updates of importance.

[logfiles]

Man, you only have yourself to blame. Send funds to an address of an account that has already been terminated if like waking up and send you funds to some random deposit address.

It was your duty to withdraw all the old bitget deposit addresses. People have also always been advised to first use self custody wallet addresses when making withdrawals from platforms or before making a deposit to the same platforms. These helps you avoid such mistakes.

[Coyster]

Bitget Team, I demand that a Senior Compliance Officer reviews this case manually and initiates a manual refund to my external wallet. I have all the proofs ready. Ticket ID: #3454156

Bitget does not have any representative in the forum, so i am afraid, they are not going to see your demand, nor act upon it. Their only presence in the forum is through shills that are paid to shill the platform in different threads around the forum. And talking about that right now, i have not seen their shillers for sometime in the topics i visit.

Op, sorry, but i don't think you'd be getting that money back. Yes, it wouldn't cost them too much to refund this money back to you, but they would rather keep it than do so, particularly when their T&C protects them from any wrongdoing in transactions of this nature.

[noorman0]

-snip-
Let’s be clear: A private company’s Terms of Service DO NOT give them the legal right to misappropriate and steal a user’s private property. Unless there is an official warrant from law enforcement or a court seizure order, freezing a deposit and refusing to return it to the rightful owner is a straight-up exit scam.

Let’s review their Term of Service:

16.2 Limitations on Liability. Notwithstanding any other clause in these Terms, you hereby acknowledge and agree that in no event will Bitget or any of its Affiliates be responsible or liable to you or any other person or entity for:

(i) any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs, whether arising out of or in connection with the Services or otherwise, including but not limited to:
....
11. any termination, suspension, hold or restriction of access to any Account or Services, including your inability to withdraw Digital Assets, issue Instructions or enter into Transactions during the period of any suspension, hold or restriction, in accordance with these Terms or any applicable Product Terms;

I am not defending Bitget here; I simply want to point out that they are in an advantageous position. If you wish to take more serious action (with the backing of legal authorities), you should follow the instructions provided in point 18 of the ToS page.