Duelbits delaying $84K in withdrawals! Today is day 4 of the delay!

[Alphakilo]

This is just one side of the story. Duelbit might have another. Not saying you are lying. But we can't judge a matter based on one side.  Both parties might say different things. They may have a legitimate reason for delaying your withdrawals or not. As you have brought it here it's very ok. Let the right people here attend to you.
Just have it in mind that it's not because of your big withdrawals they are restricting you from withdrawing. Don't want you careful that notion to all other casinos.

From the side of Duelbits, it could be because it's a large payout that's why it's kind of stuck, but am sure it's temporary and it would clear.
Also on the part of Op, please check your dash board for any messages and keep abreast with support at least once in a day to ensure they keep being reminded.
It's also good to keep a screenshot of game history, transactions hashes and chat logs Incase it's needed as evidence.

[btc.falsify727]

Thank you all for your reassuring messages. Hopefully this isn’t just another tactic from Duelbits to drag it out.

I will be posting evidence shortly when I have access to my computer. It’s too difficult to do it over phone.

Just an FYI, they initially processed a 122K USDT withdrawal (before this saga) in under 24 hours. There was no difference to my gameplay, and Joe from Duelbits even came out on support and congratulated me on my win.

As of the day of writing this, this is now day 4.

[Agbe]

If you have not withdrawn big amount like this then they are evaluating the account. But they would have given you updates to calm you down. But that is not withstanding you can contact the representative and the manager here to know if they can take your complain to the casino management for a possible quick resolution. Op you also took a deadly risk if depositing such big amount to a casino when you gave beard stories that touch the heart.

You don't have to rely only in one channel of communication to hear from them instead look for other alternatives to communicate with them to get reasonable answers.

[Mahdirakib]

~ Each time when I reach out, the response they are giving is simple “it’s currently with the relevant team”, “we are waiting for the provider” “it’s out of our hands”.

Since the game provider is investigating your bets, it is indeed out of the hands of the Duelbits team. And the game providers investigation may take a few weeks to months to be completed. Here is a recent complaint against Duelbits which took around 3 months to resolve: [RESOLVED] Duelbits locked over €30k EUR for almost 2 months

However, it doesn't mean that your issue will take similar time to be resolved. Duelbits representative had said that there was an error from their side and the game provider as it took so long to resolve. Your issue is still in the early stage here, you can't expect to see the end of this type of investigation within a week. Still, I'm mentioning 'Hhampuz' here so that he can inform about it to the Duelbits team like he did it last time.

[btc.falsify727]

~ Each time when I reach out, the response they are giving is simple “it’s currently with the relevant team”, “we are waiting for the provider” “it’s out of our hands”.

Since the game provider is investigating your bets, it is indeed out of the hands of the Duelbits team. And the game providers investigation may take a few weeks to months to be completed. Here is a recent complaint against Duelbits which took around 3 months to resolve: [RESOLVED] Duelbits locked over €30k EUR for almost 2 months

However, it doesn't mean that your issue will take similar time to be resolved. Duelbits representative had said that there was an error from their side and the game provider as it took so long to resolve. Your issue is still in the early stage here, you can't expect to see the end of this type of investigation within a week. Still, I'm mentioning 'Hhampuz' here so that he can inform about it to the Duelbits team like he did it last time.

Thanks for getting trusted members involved in this. I appreciate your insights into this.

However, with that said, 3 months is definitely not a good sign especially for sites that have advertised themselves as “quick”, “fast”, “instant”. If anything, I reckon support should be given more visibility into the matter to give their punters atleast an ETA, and not having to check in every other day.

[ryzaadit]

Thanks for getting trusted members involved in this. I appreciate your insights into this.
However, with that said, 3 months is definitely not a good sign especially for sites that have advertised themselves as “quick”, “fast”, “instant”. If anything, I reckon support should be given more visibility into the matter to give their punters atleast an ETA, and not having to check in every other day.

Hopefully your issue is solved as soon as possible.

As someone who is also playing actively in Live-Casino. Feels sad for you to experience something like this; we all know the beauty of playing Live-Casino is to avoid any issues, especially with the game results, since the game is being made live during the bets.

Another member already mentioned a manager campaign; hopefully he can help with your matter being processed faster than the regular process.


Luckily, Duelbits doesn't have a feature to cancel a withdrawal once you request a withdrawal. So, you're not triggered to cancel the withdrawal and play again with that balance, resulting in lost.

Congrats on your win.