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Author Topic: Armory - Discussion Thread  (Read 520955 times)
CryptKeeper
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March 19, 2014, 04:32:11 PM
 #3381

0.90-beta on Windows 7 64bit together with bitcoin wallet 0.8.6, no problems so far!

Follow me on twitter for the latest news on bitcoin and altcoins and I'll follow you back the same day!
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etotheipi
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March 19, 2014, 04:38:22 PM
 #3382

I'm not saying that no one has problems with Armory.  But we got 25,000 downloads each of the last two months, and we get only a handful of support requests each day.  Unfortunately, it's still too much, as we need to focus on developing and we're not a customer support house, but we're doing our best to balance everything.

In that particular thread that is linked, we have a problem with certain types of transactions that is affecting at least 2 of the 3 users there reporting issues (which are in this thread).  I suspect this pattern is present across a lot of support requests.   I whole-heartedly agree that we need to get the app working for those users, but they still represent a small portion of our userbase -- those that are participating in pooled mining.  In fact, my neighbor who knows nothing about Bitcoin was able to get Armory running and using it, though she said it took 58 hours to sync.

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.

Founder and CEO of Armory Technologies, Inc.
Armory Bitcoin Wallet: Bringing cold storage to the average user!
Only use Armory software signed by the Armory Offline Signing Key (0x98832223)

Please donate to the Armory project by clicking here!    (or donate directly via 1QBDLYTDFHHZAABYSKGKPWKLSXZWCCJQBX -- yes, it's a real address!)
Rock6.3
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March 19, 2014, 04:41:07 PM
 #3383

I'm not saying that no one has problems with Armory.  But we got 25,000 downloads each of the last two months, and we get only a handful of support requests each day.  Unfortunately, it's still too much, as we need to focus on developing and we're not a customer support house, but we're doing our best to balance everything.

In that particular thread that is linked, we have a problem with certain types of transactions that is affecting at least 2 of the 3 users there reporting issues (which are in this thread).  I suspect this pattern is present across a lot of support requests.   I whole-heartedly agree that we need to get the app working for those users, but they still represent a small portion of our userbase -- those that are participating in pooled mining.  In fact, my neighbor who knows nothing about Bitcoin was able to get Armory running and using it, though she said it took 58 hours to sync.

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.

A note on your download page informing me that the product is not suitable for those doing pooled mining would have saved both of us a lot of headaches.

What is the best short term solution for us 'pooled miners' who have coins in Armory wallets that wont run?
etotheipi
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March 19, 2014, 04:46:55 PM
 #3384

I'm not saying that no one has problems with Armory.  But we got 25,000 downloads each of the last two months, and we get only a handful of support requests each day.  Unfortunately, it's still too much, as we need to focus on developing and we're not a customer support house, but we're doing our best to balance everything.

In that particular thread that is linked, we have a problem with certain types of transactions that is affecting at least 2 of the 3 users there reporting issues (which are in this thread).  I suspect this pattern is present across a lot of support requests.   I whole-heartedly agree that we need to get the app working for those users, but they still represent a small portion of our userbase -- those that are participating in pooled mining.  In fact, my neighbor who knows nothing about Bitcoin was able to get Armory running and using it, though she said it took 58 hours to sync.

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.

A note on your download page informing me that the product is not suitable for those doing pooled mining would have saved both of us a lot of headaches.

What is the best short term solution for us 'pooled miners' who have coins in Armory wallets that wont run?

Agreed.  We were not aware of the scope of the issue until now.  Most users don't want to send their wallets for privacy reasons, and we are left to speculate on why these issues are happening.  Luckily, we have isolated it now, and can act accordingly.

Waiting for Zoella to report back on the disablecomments branch.  If his wallet works with the mod, we can add that as a command-line flag until we have fixed the core issue.

Founder and CEO of Armory Technologies, Inc.
Armory Bitcoin Wallet: Bringing cold storage to the average user!
Only use Armory software signed by the Armory Offline Signing Key (0x98832223)

Please donate to the Armory project by clicking here!    (or donate directly via 1QBDLYTDFHHZAABYSKGKPWKLSXZWCCJQBX -- yes, it's a real address!)
Zoella
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March 19, 2014, 04:49:03 PM
 #3385

Armory reporting 9 minutes left to scan. Crossing my fingers!!! Will update soon.
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March 19, 2014, 05:01:34 PM
 #3386

Sorry in advance for being blunt, but when it comes to releasing 0.91 you guys really need to shit or get off the pot.

Right now you don't have any viable downloads on your website. The 0.8x series is too resource-intensive for most users, and 0.90 is unusably crash-prone.

A year ago, I could point people in this situation: http://www.fr33aid.com/1511/fr33-aid-bitcoins-stolen/ at your website and know they'd find something there they could download and use, but that hasn't been true for the last six months and I don't see any particular acknowledgment of this or urgency on your part.

It's not a problem for me personally since I can just grab the 0.91 branch from Git, but a lot of people who can't are losing Bitcoins because there aren't any good usable cold storage solutions any more.

New features are great to have, but they shouldn't delay you having a minimal viable product out, where "minimum viable product" is defined as "an application that lets you send and receive bitcoins from cold storage without consuming obscene amounts of RAM and also doesn't crash every few seconds."

I was not aware that 0.90 was "unusably crash-prone".  If that was the case, I would not have delayed the 0.91-beta release.  What platforms/contexts are unusably crash-prone (besides Mac)?  As far as I can tell, Windows and Ubuntu seem to be working well for most.
I have to agree with the description that it's "unusaby crash-prone".  I tried my offline wallet on 4 different computers, 2 of which were fresh installs just for testing (one Ubuntu, one Win 7).  None of the computers could run Armory 0.9 for more than an hour with my watch only wallet without crashing.  I figured it had something to do with the number of transaction in the WO wallet and made a new offline and WO wallet.  After about a week I had the same issues though less sever.  I've come to the shitty solution of only adding to my cold storage very occasionally since each transaction decrease the amount of time it takes for Armory to crash.

I know from other threads that you're a bit frustrated with the average user who's complaining to you, but I think justusranvier is exactly correct and I think you need to take these complaints more seriously.  
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March 19, 2014, 05:07:14 PM
 #3387

I'm not saying that no one has problems with Armory.  But we got 25,000 downloads each of the last two months, and we get only a handful of support requests each day.  Unfortunately, it's still too much, as we need to focus on developing and we're not a customer support house, but we're doing our best to balance everything.

In that particular thread that is linked, we have a problem with certain types of transactions that is affecting at least 2 of the 3 users there reporting issues (which are in this thread).  I suspect this pattern is present across a lot of support requests.   I whole-heartedly agree that we need to get the app working for those users, but they still represent a small portion of our userbase -- those that are participating in pooled mining.  In fact, my neighbor who knows nothing about Bitcoin was able to get Armory running and using it, though she said it took 58 hours to sync.

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.

A note on your download page informing me that the product is not suitable for those doing pooled mining would have saved both of us a lot of headaches.

What is the best short term solution for us 'pooled miners' who have coins in Armory wallets that wont run?
The work around for me was to
1. Rescue my BTC by getting the private keys into another wallet (-qt client perhaps since you probably have it synched up).
2. Not sending pooled funds into Armory.  I send them every once in a while when it's as much as feel comfortable leaving in a web wallet.

Note that this hasn't stopped Armory from crashing but it make it stable enough to start and run long enough to do a transaction.
kentt
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March 19, 2014, 05:10:52 PM
 #3388

In that particular thread that is linked, we have a problem with certain types of transactions that is affecting at least 2 of the 3 users there reporting issues (which are in this thread).  I suspect this pattern is present across a lot of support requests.   I whole-heartedly agree that we need to get the app working for those users, but they still represent a small portion of our userbase -- those that are participating in pooled mining. 
It's not the userbase the participates in certain types of pooled mining that is the issue.  The issue is that Armory won't work for some typical transactions (one input, lots of output addresses).  There are many applications of this and it will only be more common.
Sorry for being so adversarial today. I like what you guys are doing.
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March 19, 2014, 05:12:59 PM
 #3389

Armory reporting 9 minutes left to scan. Crossing my fingers!!! Will update soon.

Sad No love with 3-beta.

Trying to see if the disable comments fix will resolve the sweep issue now. Will report back in about 45 minutes or so.
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March 19, 2014, 05:15:25 PM
 #3390

<snip>
2. Not sending pooled funds into Armory.  I send them every once in a while when it's as much as feel comfortable leaving in a web wallet.
<snip>

Unfortunately this won't work on many switching pools. Middlecoin and WafflePool both payout on a daily basis. You can't hold it. These are the two primary pools that I believe are killing my wallets.
etotheipi
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March 19, 2014, 05:17:27 PM
 #3391

Armory reporting 9 minutes left to scan. Crossing my fingers!!! Will update soon.

Sad No love with 3-beta.

Trying to see if the disable comments fix will resolve the sweep issue now. Will report back in about 45 minutes or so.

So there may be no short-term solution for 0.91-beta for these types of wallets.  We will move forward with 0.91 as-is, and plan to get a wallet with lots of these transactions and fix this issue in a point-release, 0.91.1.

Founder and CEO of Armory Technologies, Inc.
Armory Bitcoin Wallet: Bringing cold storage to the average user!
Only use Armory software signed by the Armory Offline Signing Key (0x98832223)

Please donate to the Armory project by clicking here!    (or donate directly via 1QBDLYTDFHHZAABYSKGKPWKLSXZWCCJQBX -- yes, it's a real address!)
Zoella
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March 19, 2014, 05:35:23 PM
 #3392

Armory reporting 9 minutes left to scan. Crossing my fingers!!! Will update soon.

Sad No love with 3-beta.

Trying to see if the disable comments fix will resolve the sweep issue now. Will report back in about 45 minutes or so.

So there may be no short-term solution for 0.91-beta for these types of wallets.  We will move forward with 0.91 as-is, and plan to get a wallet with lots of these transactions and fix this issue in a point-release, 0.91.1.

Personally I think the bootstrap is a significant enough upgrade to warrant a release. Great feature. I'll have an update on the sweep operation in a little bit. I really hope this works so that I can empty the wallet and send it to you for testing. If not, I'll send you a watching only version.
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March 19, 2014, 05:44:37 PM
 #3393

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.
I'm eating lunch with altoz right now and he also says he's had problems with 0.90 that required him to delete the .armory directory.

I think you've got a lot of users who having problem but are just living with them instead of reporting them.
Finnminer
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March 19, 2014, 05:49:20 PM
 #3394

In that particular thread that is linked, we have a problem with certain types of transactions that is affecting at least 2 of the 3 users there reporting issues (which are in this thread).  I suspect this pattern is present across a lot of support requests.   I whole-heartedly agree that we need to get the app working for those users, but they still represent a small portion of our userbase -- those that are participating in pooled mining. 
I might be one of those users. But I've had a lots of other problems too. For example a fresh install will crash at least a couple of times during the initial scanning even with no wallets added. I've had various problems on 2 different Windows computers and one Ubuntu.

I haven't reported any issues before because until now Armory has been able to run at least a few minutes before crashing allowing me to do the transaction. Now I'm at a point where I can't even do that, because any version I try will crash before I can do anything.

My offline Armory has always worked flawlessly though.
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March 19, 2014, 07:01:21 PM
 #3395

<snip>
2. Not sending pooled funds into Armory.  I send them every once in a while when it's as much as feel comfortable leaving in a web wallet.
<snip>

Unfortunately this won't work on many switching pools. Middlecoin and WafflePool both payout on a daily basis. You can't hold it. These are the two primary pools that I believe are killing my wallets.
I didn't explain well enough.  What I meant is I use blockchain.info for wafflepool daily payments.  After a couple weeks then I send them to armory.  I didn't mean that I delay the payout.
It worked for me and it sounds like we mine on the same pools.
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March 19, 2014, 07:05:06 PM
 #3396

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.
I'm eating lunch with altoz right now and he also says he's had problems with 0.90 that required him to delete the .armory directory.

I think you've got a lot of users who having problem but are just living with them instead of reporting them.

i have had zero problems with 0.90 (zero crashes) and that's after putting it thru heavy testing.

of course, my laptop has 16GB RAM with a huge HD in linux.
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March 19, 2014, 07:29:22 PM
 #3397

<snip>
2. Not sending pooled funds into Armory.  I send them every once in a while when it's as much as feel comfortable leaving in a web wallet.
<snip>

Unfortunately this won't work on many switching pools. Middlecoin and WafflePool both payout on a daily basis. You can't hold it. These are the two primary pools that I believe are killing my wallets.
I didn't explain well enough.  What I meant is I use blockchain.info for wafflepool daily payments.  After a couple weeks then I send them to armory.  I didn't mean that I delay the payout.
It worked for me and it sounds like we mine on the same pools.

Ahh, gotcha. An intermediate wallet would make sense.
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March 19, 2014, 08:29:39 PM
 #3398

I have 0.90 installed for ages (it feels). Never a single problem, no crash, no rescan, nothing. Works like a charm here on Debian.

Ente
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March 19, 2014, 08:37:45 PM
 #3399

I have 0.90 installed for ages (it feels). Never a single problem, no crash, no rescan, nothing. Works like a charm here on Debian.

Ente

Same here ... btw, do I need to update something now, when qt 0.9 is out?

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March 19, 2014, 09:10:44 PM
 #3400

0.91 is an improvement over 0.90 for sure.  But we don't believe that it's a critical upgrade.
I'm eating lunch with altoz right now and he also says he's had problems with 0.90 that required him to delete the .armory directory.

I think you've got a lot of users who having problem but are just living with them instead of reporting them.

i have had zero problems with 0.90 (zero crashes) and that's after putting it thru heavy testing.

of course, my laptop has 16GB RAM with a huge HD in linux.
Heavy testing?  Can you take 10 transactions like this? http://blockchain.info/tx/e3aea19a966d103c4520530f6a8f9486b03d4cbe46deeeb56c4e72730fe83f2f

I couldn't on any rig.
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