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Question: What is you personal experience with Technobit products
Very good
Good quality but late
Good quality but very late
Poor quality
Poor quality and very late
Disaster

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Author Topic: TECHNOBIT support tread + customer feedback  (Read 62187 times)
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Unblock64
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February 25, 2015, 11:11:34 AM
 #701

Today it's a nice surprise that I ordered arrived miner HEX4M from TECHNOBIT.
But my joy vanished when I opened the box. I smelled the smell of burning hardware.
The device was stained with greasy dust ...

A few pictures ...





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marvingateway
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February 25, 2015, 11:35:05 AM
Last edit: February 25, 2015, 12:22:24 PM by marvingateway
 #702

Well this looks very interesting. Shocked Shocked Shocked
I'm shocked.
This seems to be a never-ending story with technobit.eu. Angry
I would pack up everything and send it back.
The return shipping costs naturally has to pay the recipient , of course.
Make a request to technobit for return shipment (RMA) quickly.
Finally you have 1 year warranty.
At the same time you should cancel your order with reference to Directive 97 /7 / EG.
You have this right of retraction/revocation. The deadline for this is regular 14 days after you have received your order.

Impudence.
Used is one thing, defective entirely something different.
And this miner is definately not fully functional.


At the moment my package is still in Austria, but could come tomorrow.
I will see then, what a "funny surprise" technobit.eu has reserved for me.
I'll be back here if my package has arrived.

jekecoin
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February 25, 2015, 01:03:29 PM
 #703

Wow, Unblock64 that's a horror history, I'm waiting my refund...

Hard obsoleto                    VPS: Digitalocean                     Cloudmining: Cex.io · EOBOT                    Gambling: Primedice
marto74
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February 25, 2015, 01:53:08 PM
 #704

Today it's a nice surprise that I ordered arrived miner HEX4M from TECHNOBIT.
But my joy vanished when I opened the box. I smelled the smell of burning hardware.
The device was stained with greasy dust ...


Sorry , about this.
Please order ref
I think I'll be able to send replacement today

http://technobit.eu
tips : 12DNdacCtUZ99qcP74FwchaCPzeDL9Voff
Unblock64
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February 25, 2015, 02:11:40 PM
 #705

Order : FJQYCHJMW





Today it's a nice surprise that I ordered arrived miner HEX4M from TECHNOBIT.
But my joy vanished when I opened the box. I smelled the smell of burning hardware.
The device was stained with greasy dust ...


Sorry , about this.
Please order ref
I think I'll be able to send replacement today
marto74
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February 25, 2015, 02:26:28 PM
 #706

Order : FJQYCHJMW





Today it's a nice surprise that I ordered arrived miner HEX4M from TECHNOBIT.
But my joy vanished when I opened the box. I smelled the smell of burning hardware.
The device was stained with greasy dust ...


Sorry , about this.
Please order ref
I think I'll be able to send replacement today
OK sending prepared
I'm going to curiers office now

http://technobit.eu
tips : 12DNdacCtUZ99qcP74FwchaCPzeDL9Voff
jekecoin
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February 25, 2015, 03:24:50 PM
 #707

Order : FJQYCHJMW





Today it's a nice surprise that I ordered arrived miner HEX4M from TECHNOBIT.
But my joy vanished when I opened the box. I smelled the smell of burning hardware.
The device was stained with greasy dust ...


Sorry , about this.
Please order ref
I think I'll be able to send replacement today
OK sending prepared
I'm going to curiers office now

Nice Marto, this is a gread customer service IMHO for Unblock64

Hard obsoleto                    VPS: Digitalocean                     Cloudmining: Cex.io · EOBOT                    Gambling: Primedice
Unblock64
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February 25, 2015, 05:15:19 PM
 #708

I have received a tracking number from Martha. I was very surprised how quickly it responds. I hope that compensation will come right.
After you delete a wrong rating ...
soulistyce
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February 25, 2015, 10:58:57 PM
 #709

nice a quick response from technobit...but...how about my 3x hex4m... Undecided Undecided Undecided
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com

Im still waiting for this order since day 4 of this month!!!!! Huh Huh Huh Huh Huh Huh
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys
marvingateway
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February 26, 2015, 09:49:30 AM
 #710

My parcel arrived!

I carefully opened it and..... I dont smelled everything.
At first sight, everything looks good.
Not burned parts, a fan has not survived the journey.
This is not a problem. 
Ok , a bit dusty throughout and also a slight greasy dust (the same as for Unblock64),
but that's perfectly fine for a used device.
Functional test follows later , the miner is very cold.
Thats the weather ! It is winter!



marto74
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February 26, 2015, 10:04:41 AM
 #711

nice a quick response from technobit...but...how about my 3x hex4m... Undecided Undecided Undecided
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com

Im still waiting for this order since day 4 of this month!!!!! Huh Huh Huh Huh Huh Huh
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys

Your sending is out, later you'll get tracking in your account

http://technobit.eu
tips : 12DNdacCtUZ99qcP74FwchaCPzeDL9Voff
soulistyce
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February 26, 2015, 01:22:05 PM
 #712

nice a quick response from technobit...but...how about my 3x hex4m... Undecided Undecided Undecided
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com

Im still waiting for this order since day 4 of this month!!!!! Huh Huh Huh Huh Huh Huh
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys

Your sending is out, later you'll get tracking in your account

thanks  Smiley
Qeu
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February 26, 2015, 03:18:26 PM
 #713

nice a quick response from technobit...but...how about my 3x hex4m... Undecided Undecided Undecided
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com

Im still waiting for this order since day 4 of this month!!!!! Huh Huh Huh Huh Huh Huh
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys

Your sending is out, later you'll get tracking in your account
Marto when will you actually ship my 8 replacement boards, the ones that you supposedly would ship 2 weeks ago but never did? ? ? ? ? ? ?
marto74
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February 26, 2015, 04:15:26 PM
 #714

nice a quick response from technobit...but...how about my 3x hex4m... Undecided Undecided Undecided
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com

Im still waiting for this order since day 4 of this month!!!!! Huh Huh Huh Huh Huh Huh
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys

Your sending is out, later you'll get tracking in your account
Marto when will you actually ship my 8 replacement boards, the ones that you supposedly would ship 2 weeks ago but never did? ? ? ? ? ? ?
Your 8 ones are already @ speedy warehouse
expect tracking on  PM later today or tomorrow morning

http://technobit.eu
tips : 12DNdacCtUZ99qcP74FwchaCPzeDL9Voff
marvingateway
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February 26, 2015, 05:17:12 PM
 #715

Report of the mining front:

The Miner has arrived safely , I've already reported that.
After a longer conditioning phase here the results from the function-test:

http://i.imgur.com/I30IQ84.png

The Miner was supposed with 400 GH/s.
One-eighth of it is remarkable ! Sad
My PSU is an Thermaltake Berlin 630W ( 540 Watt on 12 V-Coil). That is sufficient.
Massive errors on the chips 2 and 3 are also not explained to me.
I am really disappointed. Sad
loshia
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February 26, 2015, 05:21:01 PM
 #716

Report of the mining front:

The Miner has arrived safely , I've already reported that.
After a longer conditioning phase here the results from the function-test:



The Miner was supposed with 400 GH/s.
One-eighth of it is remarkable ! Sad
My PSU is an Thermaltake Berlin 630W ( 540 Watt on 12 V-Coil). That is sufficient.
Massive errors on the chips 2 and 3 are also not explained to me.
I am really disappointed. Sad

Would you be so kind to post here your cgminer startup line?
Without  your pool user and pass ..

Please help the Led Boy aka Bicknellski to make us a nice Christmas led tree and pay WASP membership fee here:
https://bitcointalk.org/index.php?topic=643999.msg7191563#msg7191563
And remember Bicknellski is not collecting money from community;D
marto74
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February 26, 2015, 05:28:33 PM
 #717

Best is to give me Teamviewer access
you can try 930/800
or 1016/820 or 840 option
also please check if coolers are bed with the chip 2 of your chips are making HW most probably overheating.
Also change chip reset timing

http://technobit.eu
tips : 12DNdacCtUZ99qcP74FwchaCPzeDL9Voff
marvingateway
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February 26, 2015, 05:41:13 PM
 #718

...
Would you be so kind to post here your cgminer startup line?
Without  your pool user and pass ..

I dont use a startup line, i use a conf-file.
The settings are:
expiry      : 120
hotplug    : 5
log          : 5
no-pool-disable : true
queue : 1
scan-time : 60
hexminerm-pic-roll : 90
hexminerm-hw-err-res : 5
hexminerm-nounce-timeout-secs : 5
hexminerm-chip-mask : 15
hexminerm-voltage : 790
hexminerm-options : 4:968

Martin has called me in the meantime. I will try it with his config-parameters now.
loshia
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February 26, 2015, 05:54:07 PM
 #719

Oki

Please help the Led Boy aka Bicknellski to make us a nice Christmas led tree and pay WASP membership fee here:
https://bitcointalk.org/index.php?topic=643999.msg7191563#msg7191563
And remember Bicknellski is not collecting money from community;D
marvingateway
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February 26, 2015, 06:00:25 PM
 #720

Problem solved!
The CPU coolers have transportation apparently not unscathed.
2 of them seem to have no real contact to the chip.
So the chips are overheating.
I'll get buy some new tomorrow.

Thanks Martin for the hint with the LEDs.
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