my account is locked and I cant get my funds from btc-e.
everytime I get this message from when I send them a ticket
Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. Users can’t withdraw their funds if their email isn’t confirmed.
You can confirm your email here:
https://btc-e.com/profile#edit/home We strongly recommend to have your email on
https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send:
- your username and email, which are now pointed in your profile (the old email);
- your transaction history (at least the last three (3) transactions );
- in what way replenished;
- the history of IP entries ;
- email on which you want to change the old one (your new email).
!!! When you change the email withdrawal will be blocked for two weeks
I have given them this info several times and it just goes in circles endlessly.
my account has been confirmed and it always says this when I try to withdraw my funds
DENIED FOR ACCOUNT, CONTACT SUPPORT
so I open a ticket and try to fix the problem and it goes nowhere......
can someone please help
this is getting really old after a month of this BS
thankyou for your time