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Author Topic: Crypto X Change - What would YOU the community like to see and join us????  (Read 11008 times)
Nicolai Larsen
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February 03, 2012, 03:41:11 PM
 #81

Australia for all intents and purposes really is just an island with some sub-standard submarine links - ideally it would be nice to move the servers somewhere else (USA, Japan, or Europe?) because for me even a high speed link in the US still results in slow loading of your site.

Yea, same here. It is not a huge issue for me, but sometimes I can get annoyed when the site just hangs and nothing really happens :/

Keep up the good work though. I find the interface a lot more friendly and soothing than MTGox and TH etc...

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vampire
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February 03, 2012, 03:44:47 PM
 #82

Dwolla withdrawals is a must have for me also. Also the site is somewhat sluggish (I am in US), but that isn't a big issue for me.
cryptoxchange
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February 03, 2012, 04:18:48 PM
 #83

Australia for all intents and purposes really is just an island with some sub-standard submarine links - ideally it would be nice to move the servers somewhere else (USA, Japan, or Europe?) because for me even a high speed link in the US still results in slow loading of your site.

Yea, same here. It is not a huge issue for me, but sometimes I can get annoyed when the site just hangs and nothing really happens :/

Keep up the good work though. I find the interface a lot more friendly and soothing than MTGox and TH etc...

Hi Nicolai & Vampire,

Yes we are very sorry about the sluggishness, we are working on a solution to make it lightening fast everywhere. Our main infrastructure etc has to be here in Australia, however the methods / options we are looking at to speed it all up, shouldn't be long now. Were very happy you like it Smiley

Also the Dwolla withdraw is also at the top of the priority list, which has grown hugely since all of this feedback which is perfect.

Our Ultimate goal is to have the exchange exactly how you guys want it to be, it doesnt matter what we think are good features or looks etc, it is what you our customers want and that's our goal is for everyone to be happy with an Exchange that the whole community can have input into what you want.

Thank you very much

Regards

Crypto X Change

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
Nicolai Larsen
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February 03, 2012, 08:41:27 PM
 #84

Does your mobile identification not work?

Think I have been waiting for that sms for over 2 hours now Tongue

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cryptoxchange
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February 03, 2012, 09:22:01 PM
 #85

Does your mobile identification not work?

Think I have been waiting for that sms for over 2 hours now Tongue

Hi Yes, it's basically instant have you put in with your country code? That would be the problem.
Let us know if you don't have any luck.

Thank You

Crypto X Change

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
Nicolai Larsen
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February 03, 2012, 09:54:11 PM
 #86

Does your mobile identification not work?

Think I have been waiting for that sms for over 2 hours now Tongue

Hi Yes, it's basically instant have you put in with your country code? That would be the problem.
Let us know if you don't have any luck.

Thank You

Crypto X Change


Works now.

It seems 0045XXXXXXXX doesn't work, but instead have to use +45XXXXXXXX.

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Seal
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February 03, 2012, 11:34:03 PM
 #87

Seal
Hi,
100% - We have upgrade roll outs coming, that simplify everything, so it will be very fast and simple. Sorry for the delay! Everything from Funding to Withdraw whether Fiat or BTC will be much, much simpler! - Thank You!


Awesome. Any word on how your order matching works?

deslok
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February 05, 2012, 02:41:52 AM
 #88

Check withdraw would be good(even better if it's free like TH used to do!)

"If we don't hang together, by Heavens we shall hang separately." - Benjamin Franklin

If you found that funny or something i said useful i always appreciate spare change
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February 05, 2012, 12:57:47 PM
 #89

I've been with Crypto X Change for a couple of weeks now and they have real potential to become the premier exchange.  Their customer service is excellent and lately there have been a lot of new clients which means the spreads are getting tighter and liquidity is great. 

Making the bottom ticker optional was a great change; I would like to see the site simplified further.  It's not just for my purposes but I have a lot of clients who are 60+ year old women who will admit their computer skills are lacking.  I realize bitcoin is not all-inclusive yet but if we make it more user-friendly we will see huge gains.

The transfer direct to a bank account is a very good feature and will set them apart from other exchanges.  Right now it is $5AUD plus .6% according to the site but I believe dropping the .6% is in the works. 

Overall I think Crypto X Change is the best choice right now. 
bitcoinTrader
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February 05, 2012, 02:28:14 PM
 #90

Hi,

I would like to know why the mtgox usd code withdrawal has been removed from cryptoxchange?
Now, the way to go from crypto to mtgox is bitinstant, with slightly higher fees, but that fees hurts during arbitration.

I think you need to get back those withdrawals and remove the fees for mtgox code deposits.

QuantumFoam
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February 05, 2012, 06:24:22 PM
 #91

It looks like dwolla is a great way to minimize the fees (unless I missed some fine print on dwolla's site), so if that option is added I'll probably switch provided the volume is sufficient.
the joint
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February 05, 2012, 07:00:58 PM
 #92

+1 for Dwolla withdrawal!

On a side note, Cryptoxchange took about a good half-hour to an hour to deal with a mistake that I made where I accidentally banned myself from withdrawing anything on my account for 24 hours.  I was trying to withdraw quickly because of the margin between Gox and Crypto at the time.  Even though it was my fault, they responded to my email VERY quickly, unlocked the ban, and let me proceed with my withdrawal.

+1 for Cryptoxchange and their amazing first impression of customer service.

cryptoxchange
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February 05, 2012, 11:15:17 PM
 #93

Hi,

I would like to know why the mtgox usd code withdrawal has been removed from cryptoxchange?
Now, the way to go from crypto to mtgox is bitinstant, with slightly higher fees, but that fees hurts during arbitration.

I think you need to get back those withdrawals and remove the fees for mtgox code deposits.


Hi, Very sorry yes we are waiting on our limits to be lifted at MtGox. We are waiting for withdrawals to be lifted as we have hit our limits.

Shouldn't be too long now.

Regards

Crypto X Change

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
bitcoinTrader
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February 06, 2012, 06:14:13 AM
 #94

Any plans to reduce transaction fees from 0.65%?
Also, I believe for mtgox code deposits, 0.6% is high, you should lower this fees or even better, make it free Smiley

marks1976
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February 09, 2012, 08:21:28 PM
 #95

I would like to see customer service.  With all the problems in the past several days I have experienced I would like to hear from someone and get my issues resolved.  I think the support has gone down the drain.

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cryptoxchange
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February 09, 2012, 11:48:21 PM
 #96

I would like to see customer service.  With all the problems in the past several days I have experienced I would like to hear from someone and get my issues resolved.  I think the support has gone down the drain.

Hi Mark,

Very sorry for any issues. We have more support staff starting.

All emails are replied to quickly if you email contact@cryptoxchange.com we will have issues sorted out.

Thank you

Crypto X Change

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
finway
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February 10, 2012, 02:25:02 AM
 #97

Do you support Chinese CNY deposit and withdraw ?

If you did, you'll get more volumes.

cryptoxchange
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February 10, 2012, 03:35:47 AM
 #98

Do you support Chinese CNY deposit and withdraw ?

If you did, you'll get more volumes.

Hi,

Yes we sure do, you can deposit into either our AUD or USD markets with CNY, and also withdraw.
Everything converts automatically for you. We support every major currency inbound, and every single currency outbound.

We will put up a list some where of them all. If you goto our system and goto deposit, select your native currency the list is there.

Thank You

Crypto X Change

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
playitoff2577
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February 12, 2012, 02:22:27 PM
 #99

I have been using Crypto X Change for the past couple of weeks as well, great exchange... great live support feature and customer service in general..they are quick to resolve a problem/answer questions.

only two things I would like to see (similar to everyone elses)

1. More trading volume

2. Have just 5 $ for bank withdraw and drop the .6 %

 
bitcoinTrader
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February 12, 2012, 03:15:21 PM
 #100

Most important I think is trading volume.
Secondly, the trading commission should be structured, like mtgox and not flat 0.65%

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