Coinographic (OP)
Full Member
Offline
Activity: 238
Merit: 100
Physical Digital Currency
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November 21, 2014, 03:01:00 PM |
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To all Coinographic clients and customers:
We're sorry to say that at Coinographic we have been having a bit of a technological nightmare for the last couple of weeks. Our CEO has been having some family problems and personal health issues, keeping him out of the office for a long while.
Once returning, he's been further hit with bad luck as his computer went through a major fault and unfortunately not everything had been backed up. We have been contacting various experts who are now trying to fix the issues, but because we need to wait for specialist parts, the fix won't be accomplished before Monday or possibly Tuesday of next week.
Our CEO would like to apologise for any inconvenience this has caused:
"I appreciate that many of you will be asking how this could have happened. I can only say that the pressure of work, coupled with my ill health at such a crucial time, have led to the error of my not ensuring that everything was backed up in the event of a technological failure. I've certainly learnt my lesson. All the information that I need to fund coins or process orders is locked inside the damaged PC. I can recover it, but have no option but to wait for the experts to fix the problem."
"I can't apologise enough to everyone. As soon as I can get back online my small staff team and I will be working flat out to resolve all outstanding issues. Clearly this is something that should not have happened and I will be taking steps to ensure that it won't happen again. I appreciate how frustrated and upset you may be, but please bear with me while I get everything up and running again and all outstanding funding and orders processed."
Thank you.
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