The game is provably fair so you can calculate yourself the probability to roll 10,000.
The probability to roll 10,000 is 1 in 4,294,967,295 (~0.000000000233%). That's practically impossible.
The way that works is that the maximum integer from the first 8 characters of the hash is 4294967295 and they divide that by 429496.7295, which results in the largest possible number being 10,000. The key here is that they ROUND OFF the result, so if you roll 4,294,967,294 (-1 from 4,294,967,295) you get ~9,999.999998, which is then ROUNDED OFF to 9,999. So that makes the only way to hit 10,000 to roll 4,294,967,295.
They do not hide that from you, it's explained on their page, you just have to do the math yourself.
Hope that clears things up.
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