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Author Topic: FAIRLAY - SPORTS BETTING for experts - highest liquidity, provably best odds  (Read 120935 times)
sunestockholder
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September 28, 2018, 07:32:35 PM
Last edit: September 28, 2018, 07:54:23 PM by sunestockholder
 #1721

i have emailed 5mbtc over the past week with horse racing wagers that were incorrectly graded and they just suck at repsonding.

wish this book took their customer more seriously

i have had 2 wagers that were supposed to be refunded according to their rules, due to a scratch horse.

for example so this race https://fairlay.com/market/14-10-redcar-2/?referral=6c23e3b8-4c4b-4a49-8623-023f48bbade7



ANYTHING IS POSSIBLE was scratched at the gate (as confirmed by at the races) and no REFUND WAS GIVEN!

so please provide a refund for this wager

14:10 Redcar   1.920   ON 6 Rathbone   30.000   08/01/2018 09:09   -30.000   08/01/2018 09:30

here is proof of the scratching:
http://www.attheraces.com/racecard/Redcar/01-August-2018/1410


here is the 2nd wagers that needs to be refunded

19:10 Wolverhampton   1.628   ON 6 Grey Spirit   9.990   08/03/2018 14:09   -9.990   08/03/2018 14:30
19:10 Wolverhampton   1.169   AGAINST 7 Parting Clouds   58.859   08/03/2018 14:09   -58.859   08/03/2018 14:30

here is the proof of the scratch:
http://www.attheraces.com/racecard/Wolverhampton/03-August-2018/1910
. CLUB TROPICANA was scratched here


i mean how long does it take to get a refund? 3 days? 5 days? this support is just horible

i love the book, and onjen from support is great (he says he has nothing to do with email support). but this book needs to get their act together on responding to emails in a timely matter

especially considering i am as a loyal customer as can be!

i also got an email from a person at 5mbtc who told me dont email unless i have 5mbtc in the account so he can deduct

i dont understand, do you guys charge me for misgrades that were supposed to be refunded? i dont get it.
i dont understand their attitude

please dont get me wrong, I TRUST fairplay and will be a loyal customer. but their 5mbtc email needs to be changed. this is no way to give support.
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FairlaySupport
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September 28, 2018, 10:14:19 PM
 #1722

This is exactly the reason why our support is not free: so we do not get buried with cases, where the user is not 100% sure about the misgrade and just likes to poke around in the dark because sending an email doesn't cost a thing.  

Because you are a valued customer, we took a look at your cases despite your account not being funded. Anyway we found that all markets were graded correctly.

 For example ANYTHING IS POSSIBLE was trading at odds far below 2.5%, so all bets stand.

Please understand that we cannot respond to your emails until your account is funded.  Thanks!


sunestockholder
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September 28, 2018, 10:19:37 PM
 #1723

WAS THAT HARD TO GIVE ME AN ANSWER? I WOULDNT HAVE TO ASK MULTIPLE TIMES IF YOU GUYS JUST ANSWERED THE FIRST TIME and what about this wager?

here is the 2nd wagers that needs to be refunded

19:10 Wolverhampton   1.628   ON 6 Grey Spirit   9.990   08/03/2018 14:09   -9.990   08/03/2018 14:30
19:10 Wolverhampton   1.169   AGAINST 7 Parting Clouds   58.859   08/03/2018 14:09   -58.859   08/03/2018 14:30

here is the proof of the scratch:
http://www.attheraces.com/racecard/Wolverhampton/03-August-2018/1910
. CLUB TROPICANA was scratched here


CLUB TROPICANA WAS 10/1 ODDS.

ericsneltz
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September 28, 2018, 10:24:35 PM
 #1724


your complaining because someone is emailing about their wagers?
LOL, what a joke of an operation


by the way, fairlay you are wrong
in these wagers it says on betfair the horse that was scracthed was 11.0 odds - so a refund is due to the customer


19:10 Wolverhampton   1.628   ON 6 Grey Spirit   9.990   08/03/2018 14:09   -9.990   08/03/2018 14:30
19:10 Wolverhampton   1.169   AGAINST 7 Parting Clouds   58.859   08/03/2018 14:09   -58.859   08/03/2018 14:30





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September 28, 2018, 10:28:57 PM
 #1725

WAS THAT HARD TO GIVE ME AN ANSWER? I WOULDNT HAVE TO ASK MULTIPLE TIMES IF YOU GUYS JUST ANSWERED THE FIRST TIME and what about this wager?

here is the 2nd wagers that needs to be refunded

19:10 Wolverhampton   1.628   ON 6 Grey Spirit   9.990   08/03/2018 14:09   -9.990   08/03/2018 14:30
19:10 Wolverhampton   1.169   AGAINST 7 Parting Clouds   58.859   08/03/2018 14:09   -58.859   08/03/2018 14:30

here is the proof of the scratch:
http://www.attheraces.com/racecard/Wolverhampton/03-August-2018/1910
. CLUB TROPICANA was scratched here


CLUB TROPICANA WAS 10/1 ODDS.


Here is the market.
https://fairlay.com/market/19-10-wolverhampton-5/

 CLUB TROPICANA already was scratched when you made the wager.



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November 01, 2018, 05:20:14 AM
 #1726

What markets have 2% commission?  Normal is 0.25%.

In the US, each time you buy coffee with bitcoins you need to declare capital gains/losses.
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November 05, 2018, 01:51:22 AM
 #1727

my balance is in parrnthesis and i cant bet with them.anybody knows why this happening?


Read about the on-hold rule in our FAQs

Here is Fairlay's unusual settlement policy - under the FAQs, under Info. I was wondering why my funds were taking so long to settle. I placed a larger than usual wager, so a big chunk of my balance is held up for 24 hours. Bummer.

#6 Additional Reserved Funds after April 1st
After April 1st 2018 the amount (stake + winnings) of the largest market settlement of the last 24 hours is not available for betting, transfer or withdraw.  This means that you can only withdraw your entire bankroll if 24 hours since your last settlement have passed. Only the largest settlement is considered, other settlements have no influence on your available funds.

This rule is intended to protect Fairlay from occasional missettlements, which are usually corrected within 24 hours. Exchange and Dice markets are exempted from this rule as missettlements do not happen in these categories.

The amount put on hold is designed in a way that no user can obtain a negative balance if any single market, that was settled in the last 24 hours, is resettled to a different outcome.

In June 2018 we will implement an option to opt out of this rule for an additional non-reducible commission of 0.1% on all market net-winnings.
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November 05, 2018, 01:54:39 AM
 #1728

i've noticed that when I click to Confirm a wager, it doesn't give me a confirmation notice. It just sits there and the little bubbles flash and no money comes off my balance. I have to go into my orders to see if it has been accepted or not. If it is, if I then refresh my screen the balance gets updated. Anyone else have this glitch? It's been happening to me for some time now. I'm using Google Chrome on Mac OS X. Thanks.
Crypto.Conyo
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November 05, 2018, 05:49:55 AM
 #1729

Happening to me as well. Not ever, but pretty frequently.
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November 05, 2018, 08:59:47 AM
 #1730

i've noticed that when I click to Confirm a wager, it doesn't give me a confirmation notice. It just sits there and the little bubbles flash and no money comes off my balance. I have to go into my orders to see if it has been accepted or not. If it is, if I then refresh my screen the balance gets updated. Anyone else have this glitch? It's been happening to me for some time now. I'm using Google Chrome on Mac OS X. Thanks.

We will look into it asap.   Did it happen in market, search  or card view?  Do you have a link to the market where it happened?!   Thanks a lot for your help!

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November 05, 2018, 03:56:35 PM
 #1731

i've noticed that when I click to Confirm a wager, it doesn't give me a confirmation notice. It just sits there and the little bubbles flash and no money comes off my balance. I have to go into my orders to see if it has been accepted or not. If it is, if I then refresh my screen the balance gets updated. Anyone else have this glitch? It's been happening to me for some time now. I'm using Google Chrome on Mac OS X. Thanks.

We will look into it asap.   Did it happen in market, search  or card view?  Do you have a link to the market where it happened?!   Thanks a lot for your help!

It happens ever time I hit the Confirm button, no matter the sport. From after a Search for a Team and then picking a wager.

Thanks!
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November 06, 2018, 10:36:45 PM
 #1732

When I wagered from a Card, it worked fine. So, maybe just the Search gets hung up.

I'll have to try a Market wager and see.

Thanks!
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November 06, 2018, 10:39:17 PM
 #1733

When I flip a card over, the odds change - at least in the Political Cards. The front of the Card never seems to have the current odds. Sometimes it's *way* off.
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February 13, 2019, 10:02:51 PM
 #1734

I sure like Fairlay, but for two things.

1. The hold on one's largest settled wager in the past 24 hours. I could see not allowing it to be withdrawn in case there was a mistake, but you should allow us to play with it. In the rare instance where there was a mistake AND we played with it, you just break or delete that wager. I went ahead and started to pay the extra fee to get immediate access to it. Of course, if one's bankroll is big enough, this is not a factor.

2. Settlement of wagers is never immediate like almost every Sportsbook. With Fairlay, it often takes a couple of hours! This is very bad.
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February 14, 2019, 12:08:05 AM
 #1735

On February 12th we had problems with the connectivity on the platform. Due to some unexpected changes from Cloudflare, Websocket connections were not working properly. For some customers this resulted in bets being placed multiple times and other minor problems. As soon as we learned about this issue we put an announcement.  We are very sorry for this incident.

We have implemented security futures so this cannot happen again. Furthermore connectivity has been restored.


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February 14, 2019, 12:31:22 AM
Last edit: February 14, 2019, 12:53:35 AM by ralle14
 #1736

I sure like Fairlay, but for two things.

1. The hold on one's largest settled wager in the past 24 hours. I could see not allowing it to be withdrawn in case there was a mistake, but you should allow us to play with it. In the rare instance where there was a mistake AND we played with it, you just break or delete that wager. I went ahead and started to pay the extra fee to get immediate access to it. Of course, if one's bankroll is big enough, this is not a factor.

2. Settlement of wagers is never immediate like almost every Sportsbook. With Fairlay, it often takes a couple of hours! This is very bad.
Wait so you can pay a fee to break the 24 hour cooldown and how much is the fee?  I used to bet on fairlay but I had to switch after I found out they'll freeze your biggest bet after settlement. The slow settlement on wagers is indeed bad but I don't think it's very bad sometimes it's less than a couple of hours but never instant..

..bustadice..         ▄▄████████████▄▄
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......Play......
Barnstorm
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February 14, 2019, 12:34:11 AM
 #1737

Here is Fairlay's unusual settlement policy - under the FAQs, under Info. I was wondering why my funds were taking so long to settle. I placed a larger than usual wager, so a big chunk of my balance is held up for 24 hours. Bummer.

#6 Additional Reserved Funds after April 1st
After April 1st 2018 the amount (stake + winnings) of the largest market settlement of the last 24 hours is not available for betting, transfer or withdraw.  This means that you can only withdraw your entire bankroll if 24 hours since your last settlement have passed. Only the largest settlement is considered, other settlements have no influence on your available funds.

This rule is intended to protect Fairlay from occasional missettlements, which are usually corrected within 24 hours. Exchange and Dice markets are exempted from this rule as missettlements do not happen in these categories.

The amount put on hold is designed in a way that no user can obtain a negative balance if any single market, that was settled in the last 24 hours, is resettled to a different outcome.

In June 2018 we will implement an option to opt out of this rule for an additional non-reducible commission of 0.1% on all market net-winnings.
Barnstorm
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February 15, 2019, 04:21:18 AM
 #1738

On February 12th we had problems with the connectivity on the platform. Due to some unexpected changes from Cloudflare, Websocket connections were not working properly. For some customers this resulted in bets being placed multiple times and other minor problems. As soon as we learned about this issue we put an announcement.  We are very sorry for this incident.

We have implemented security futures so this cannot happen again. Furthermore connectivity has been restored.



Yes, I saw the announcement. Thanks. Things seem to be better now.

But settlement times for wagers are still taking way too long. Taking hours for wagers to settle is unheard of among Sportsbooks.
Barnstorm
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February 27, 2019, 10:26:53 PM
 #1739

I'm still being charged a commission even though I changed my setting on the "On Hold" balance.

Please refund my most recent commissions.

It is still holding more than just my last largest wager AND it is charging me a commission!
Barnstorm
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March 08, 2019, 02:18:44 PM
 #1740

Site is down. Is that the maintenance? How long will it be down? I need to get a wager in soon. Is there an alternate site? Mobile site? Thanks!
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