FairlaySupport
|
|
September 20, 2017, 10:46:11 PM Last edit: September 20, 2017, 11:08:33 PM by FairlaySupport |
|
The user could not prove his identity when asked. We have to assume he sent in fake documents.
So you asked for documents, and when he reluctantly provides them -- you dismiss them as fake, because he didn't provide them immediately? Can I ask what is the real problem here. You're upset he used your service for mixing purpose? And you feel that taking thousands of his money is justifiable punishment? I'll be honest, if there's some police investigation going on about the funds or something of the sort -- I'll be a bit sympathetic to you holding the money. But just taking someone's coins because you feel like it is really shocking. The user was asked to send in proof that his ID is authentic. He couldn't fulfil our request stating that he has no camera ( or webcam or smartphone). We won't pay out the money unless ordered by court, arbitrator or police. This is the last time we respond to this case. The user let the deadline we set pass and abused our support serveral times. We follow AML laws and therefor cannot pay out funds to anonymous money launderers and criminals .
|
|
|
|
FairlaySupport
|
|
September 20, 2017, 11:24:58 PM |
|
Thanks. It's 102 not 101. We will correct this asap. 3102736435
|
|
|
|
thegreen
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 20, 2017, 11:35:30 PM |
|
We won't pay out the money unless ordered by court or police.
Ha, that's funny. Reputable casinos have exact opposite policy But as you mentioned court order, I took a look at your site: This agreement is made and entered into by and between you and Fairlay LLC, incorporated in the Republic of Costa Rica under ID number 3-101-736435 of the National Registery
So I was planning on requesting the full company / personnel details to give betg a legal avenue to make his claim, but there are no such records of a company existing. I guess it's no surprise as there are no LLC's in Costa Rica. Just S.A. and S.R.L.'s. https://i.imgur.com/ZSoVedQ.pngThere appears to be no problem with their site, as it is working for every other legitimately incorporated company that I have tried. I have monitor this gentleman’s post for a while...he is definitely a fraudster as anyone legit would of provided docs requested immediately..also his deposit and withdrawal pattern does not match a legitimate player.. And come on he does not have a camera to comply with Fairlay picture/video request that is truly laughable ...He is the only person I have ever heard that has had an issue with withdrawals...I can attest as many others too that fairlay process withdrawls instant for me I’ve done 100’s never a issue...Fairlay is A+ I use this as tech support and CS I ask please stop posting this stuff as it is just wasting space...
|
|
|
|
betg
Newbie
Offline
Activity: 39
Merit: 0
|
|
September 21, 2017, 12:22:14 PM |
|
Hello again. I can send screens to RHavar but I can see that they won't accept anything now as I have sent it "too late" ... they have requested them again (after I finally decided to send them after 4 months denying) so saying that this is too late is another trick. They just want to take this money to the pocket for some reason! I accept the money to be sent back to the account which they come from - if You think that there's any problem with the account from which were they deposited then just sent them back to this account and finish this story - for your information they are 100% legit! Thanks all for posting here, I cannot fight with them as there's probably virtual company but without any license so we can't do anything more than posting it on forums when we have complaints?
|
|
|
|
FairlaySupport
|
|
September 21, 2017, 09:58:02 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
|
|
|
|
Hhampuz
Legendary
Offline
Activity: 2996
Merit: 6138
Meh.
|
|
September 21, 2017, 10:20:08 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
That's good and all but you are yet to address the account creation issue. Any news or updates about that?
|
|
|
|
FairlaySupport
|
|
September 21, 2017, 10:21:33 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
That's good and all but you are yet to address the account creation issue. Any news or updates about that? We couldn't reproduce it. Account creation works from here.
|
|
|
|
Hhampuz
Legendary
Offline
Activity: 2996
Merit: 6138
Meh.
|
|
September 21, 2017, 10:23:50 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
That's good and all but you are yet to address the account creation issue. Any news or updates about that? We couldn't reproduce it. Account creation works from here. Hmm.. I'll just email you guys and provide screenshots and all necessary information. I can assume you have a support email, right?
|
|
|
|
FairlaySupport
|
|
September 21, 2017, 10:34:33 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
That's good and all but you are yet to address the account creation issue. Any news or updates about that? We couldn't reproduce it. Account creation works from here. Hmm.. I'll just email you guys and provide screenshots and all necessary information. I can assume you have a support email, right? Please try to clear your cache / cookies or try another browser / computer. There is no problem on our end.
|
|
|
|
Hhampuz
Legendary
Offline
Activity: 2996
Merit: 6138
Meh.
|
|
September 21, 2017, 10:57:37 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
That's good and all but you are yet to address the account creation issue. Any news or updates about that? We couldn't reproduce it. Account creation works from here. Hmm.. I'll just email you guys and provide screenshots and all necessary information. I can assume you have a support email, right? Please try to clear your cache / cookies or try another browser / computer. There is no problem on our end. Ive tried two seperate computers. One which was recently formatted so it is completely fresh :/
|
|
|
|
FairlaySupport
|
|
September 22, 2017, 07:45:06 PM |
|
This week we fixed the most important issues we received as feedback:
- odds updating is much faster now - the hot markets bar is hidable - there are more information on cards in the sport category - trollbox improvements - search improvements - and many smaller things
Still there is lots of work ahead.
That's good and all but you are yet to address the account creation issue. Any news or updates about that? We couldn't reproduce it. Account creation works from here. Hmm.. I'll just email you guys and provide screenshots and all necessary information. I can assume you have a support email, right? Please try to clear your cache / cookies or try another browser / computer. There is no problem on our end. Ive tried two seperate computers. One which was recently formatted so it is completely fresh :/ Well it's strange. Please try to do something differently. Request a password reset and choose a simple password for now. We can only repeat, everything seems fine from here.
|
|
|
|
betg
Newbie
Offline
Activity: 39
Merit: 0
|
|
September 29, 2017, 09:53:23 AM |
|
WARNING - FAIRLAY ARE HOLDING MY 1,2 BTC FOR 5 MONTHS - YOU PLAY AT YOUR OWN RISK, IF YOU WIN BIG YOU PROBABLY WON'T GET YOUR MONEY! I will keep saying this every post... and now I am going to register on SBR forum and avoid others from playing here, any other tips for me please? what can I do guys? sue them (probably 1 guy owning this) will be almost impossible and costly because they have no license... any ideas appreciable. Thank You.
|
|
|
|
tsaroz
Legendary
Offline
Activity: 3080
Merit: 1069
Vave.com - Crypto Casino
|
|
September 29, 2017, 10:00:25 AM |
|
WARNING - FAIRLAY ARE HOLDING MY 1,2 BTC FOR 5 MONTHS - YOU PLAY AT YOUR OWN RISK, IF YOU WIN BIG YOU PROBABLY WON'T GET YOUR MONEY! I will keep saying this every post... and now I am going to register on SBR forum and avoid others from playing here, any other tips for me please? what can I do guys? sue them (probably 1 guy owning this) will be almost impossible and costly because they have no license... any ideas appreciable. Thank You.
Have you properly contacted the support with proof of your balance. Most of the times it might be some misunderstanding between the site and the user.
|
|
|
|
betg
Newbie
Offline
Activity: 39
Merit: 0
|
|
September 29, 2017, 10:05:49 AM |
|
Have you properly contacted the support with proof of your balance. Most of the times it might be some misunderstanding between the site and the user.
Of course I have contacted them xx - times, finally accepted to be verified with kyc procedure (sending my id+utility bill) iven if they have no license so don't have legal instruments to ask for them... and they still denied to pay because "I have sent documents too late". They don't reply to my e-mails. Thanks for the post.
|
|
|
|
Tipstar
Sr. Member
Offline
Activity: 1890
Merit: 300
Buzz App - Spin wheel, farm rewards
|
|
September 29, 2017, 10:19:41 AM |
|
Have you properly contacted the support with proof of your balance. Most of the times it might be some misunderstanding between the site and the user.
Of course I have contacted them xx - times, finally accepted to be verified with kyc procedure (sending my id+utility bill) iven if they have no license so don't have legal instruments to ask for them... and they still denied to pay because "I have sent documents too late". They don't reply to my e-mails. Thanks for the post. Replying too late is not an excuse to confiscate thousands of $, they hold them and the admin should reply to this to clear any misconception.
|
|
|
|
FairlaySupport
|
|
September 29, 2017, 10:26:27 AM |
|
Have you properly contacted the support with proof of your balance. Most of the times it might be some misunderstanding between the site and the user.
Of course I have contacted them xx - times, finally accepted to be verified with kyc procedure (sending my id+utility bill) iven if they have no license so don't have legal instruments to ask for them... and they still denied to pay because "I have sent documents too late". They don't reply to my e-mails. Thanks for the post. Replying too late is not an excuse to confiscate thousands of $, they hold them and the admin should reply to this to clear any misconception. https://bitcointalk.org/index.php?topic=673475.msg22050784#msg22050784There is strong evidence that the user has committed identity theft, money laundering and document forging. We will no longer comment on the case or change our position as the user has lied and abused our support too many times.
|
|
|
|
betg
Newbie
Offline
Activity: 39
Merit: 0
|
|
September 29, 2017, 10:36:03 AM |
|
Stop telling those slanders! massive abuse (of what?? only "mixing" or "surebetting" can be involved but it's way along from massive abuse) ID thieft is lie (proofs?! can't see the reason for doing it if I decide to verify! ) if you think that there's any money laundering which is another lie just sentback money to the account from which it has been deposited, saying money laundering then taking these money to the pocket... how can You call it then? and yes You said I have failed to verify because I have replied too late (here on forum You can find your post). Edit: so I just didn't make camera movie to send You which is abstraction... what if I'll do... what will be next excuse? I don't get it man! You have Your own point about laundering and You won't send the payout iven to the account which they come from and stealing these money from me is right?
|
|
|
|
covfefe_
|
|
September 29, 2017, 10:41:22 AM |
|
Have you properly contacted the support with proof of your balance. Most of the times it might be some misunderstanding between the site and the user.
Of course I have contacted them xx - times, finally accepted to be verified with kyc procedure (sending my id+utility bill) iven if they have no license so don't have legal instruments to ask for them... and they still denied to pay because "I have sent documents too late". They don't reply to my e-mails. Thanks for the post. Replying too late is not an excuse to confiscate thousands of $, they hold them and the admin should reply to this to clear any misconception. https://bitcointalk.org/index.php?topic=673475.msg22050784#msg22050784There is strong evidence that the user has committed identity theft, money laundering and document forging. We will no longer comment on the case or change our position as the user has lied and abused our support too many times. Has the user placed bets or not? It's not the responsibility of a casino to suspect people for their income. Police and authorities does that. If he have deposited and placed bets to win some amounts, there is no way you should block the amount unless asked by authority. People are turning to bitcoin for anonymity. You should rather operate a fiat casino.
|
|
|
|
Fixelifix
|
|
September 29, 2017, 02:38:19 PM |
|
Asking for ID and utility BILL? Whats the point really? You are working underground, no license at all. To demend id and utlility bill is just that you want to keep the money.
|
|
|
|
dadrdalk
Newbie
Offline
Activity: 30
Merit: 0
|
|
September 29, 2017, 06:05:50 PM |
|
What might have happened is that they have been noticed by the authorities, so they decided to go full corporate, with casino practices and money management. But they are not boasting with ridiculous third world gambling license yet, that I can see.
The terms and conditions seem to confirm this:
If Fairlay LLC suspects any user to be involved in any of the outlined forbidden activities, it may suspend that user's account and withdrawals until the identity and residency of the user is established.
So basically, we have your money and can take it away if you give us pretext. Gambling industry standard.
|
|
|
|
|