i'm looking to reassure customers primarily rather than actually fixing the problem properly... Though of course a solution is best.
I was thinking. I could setup a separate site that takes an email address and forwards it to another. Is there some server side software written for this and if so what do i search for to find it? In fact, what's the best place to find php scripts etc?
We have sites that offer temporary email addresses but is there one that forwards rather than displays on the site...
Getting people to sign up is crucial but personally i often i don't bother because i don't want to be spammed.
Most mail servers will do what you want. Forwarders, catch-all(that can also forward), auto-responders, etc.
If you have a server with cpanel or directadmin that's pretty straight forward to setup. If not, a couple commands on the shell will do everything you need.