The first guy seemed to have a technical problem with a MtGox code. Hard to tell what happened there, even harder to act without evidence. Give him 500 just like that? It'll have to be addressed to MtGox I think.
The second guy is complaining about 1 Bitcoin. There could be many reasons why that single bitcoin wasn't credited. More likely those reasons have more to do with him than with Bitcoinica. Perhaps...
...he used the old deposit address that was hacked as the third guy seems to have done. He is complaining he didn't know about it. Tough luck, if a company I work with is hacked, I'd read about everything that has to with that first before >continuing to use this company< as if nothing had happened.
Then, there is another guy that complains that he forgot his password to his 1000$ Bitcoinica account. I mean, seriously, if Zhou has to deal with such crap on a day to day basis, a wonder his service can still run so smoothly. He must answering people's emails and telling them they are total idiots 24/7.
Disagree. Bitcoinica is a for profit operation. Therefore full responsibility applies.
From my point of view it is fully justified that a customer losing assets due to misconfigured or insecure offerings of a commercial operator demands refund. (The lost password is an exception.)
Calling customers idiots because they lost assets this way does not seem appropriate to me at all.
I'm just saying if you go and read about people's issues it's sometimes strange to see how quickly people jump to conclusions. I'm talking about human behavior where people grow impatient and complain about services they didn't even know existed shortly before but suddenly believe the world owes them something. I'm not saying they shouldn't complain if something went wrong. Make a transaction while your internet connection fails....it's the system's fault. Forgetting your password to your own money and blaming others is stupid and that's why I find such harsh words appropriate. You read about people who speak out general warnings like "don't put any money there, it is a scam! while missing a single bitcoin. Really? Could it be people are making a big fuzz about the service "jumping on the bandwagon" so to say because they are frustrated they gambled away all their money? So if you have a problem, report it. Personally, from what I've read I wouldn't worry too much for your 5 bucks. He seems to be taking care of it. Read around the forums, the guy is legit. He lost hundreds of thousands of dollars, he's gonna find your bitcoin, I'm sure. Give the guy a break, and stop blaming the casino for everything.