HI - new member, BTC-e problem

[micka]

Hi, new member here.

I think I just locked myself out of BTC-e after resetting my iphone. I use two factor authentiction (google authenticator), and when I reloaded the app on my phone/google account, it would not work with my BTC-e account.

I have no idea what to do, It seems my itunes has already written over my old phone backups with this new install, so I have no way of getting my old phone back to use that google authentication. It is all with the same google account, so I dont know why it isnt working.

Has anyone has experience with this issue?

[1715692661]

1715692661

[1715692661]

1715692661

[1715692661]

1715692661

[EndlessWin]

Did you write to the BTC-e support ? There may be some procedure for turning off the 2FA

[Sonny]

If you do not have any backup codes for your google authenticator, you can only contact the btc-e support now...

[nasamanBoy]

surely look  support, should be a topic about...