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Author Topic: Miner damaged by USPS. Denying insurance claim. Recommendations?  (Read 1199 times)
utdrmac
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September 01, 2014, 08:37:51 PM
 #1

Hi all,
I purchased an ASIC Block Erupter cube back in January off ebay. It came shipped 2-day USPS Priority. No damage at all. Worked great. Time to sell it (too much noise, too much heat, too much girlfriend complaining, etc).

Sold on ebay. Shipped in same box it came in. Even added some extra air-bubble packaging. Got USPS insurance for my original purchase price because if it gets damaged, then I'm out the hardware and the refund to my buyer.

Sure enough, none of the cards work when buyer receives. Submitted insurance claim. Buyer takes cube to local USPS for inspection. 20 days later, claim denied because "no external physical damage evident."  I have one more appeal.

Just because a car has no external damage doesn't mean the engine block is locked up right? I can't exactly explain to a USPS employee how to turn it on, configure it and see all the X's mean it's broken.

Does anyone have experience with this? What can I possibly write in my appeal letter that will explain to them how this is damaged beyond repair?

Thanks!

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thomas_s
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September 01, 2014, 08:41:23 PM
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Hi all,
I purchased an ASIC Block Erupter cube back in January off ebay. It came shipped 2-day USPS Priority. No damage at all. Worked great. Time to sell it (too much noise, too much heat, too much girlfriend complaining, etc).

Sold on ebay. Shipped in same box it came in. Even added some extra air-bubble packaging. Got USPS insurance for my original purchase price because if it gets damaged, then I'm out the hardware and the refund to my buyer.

Sure enough, none of the cards work when buyer receives. Submitted insurance claim. Buyer takes cube to local USPS for inspection. 20 days later, claim denied because "no external physical damage evident."  I have one more appeal.

Just because a car has no external damage doesn't mean the engine block is locked up right? I can't exactly explain to a USPS employee how to turn it on, configure it and see all the X's mean it's broken.

Does anyone have experience with this? What can I possibly write in my appeal letter that will explain to them how this is damaged beyond repair?

Thanks!
They shouldn't be stupid to think dropping it couldn't cause internal damage. If you can figure out a way to explain to them that if it fell the delicate PCB's could get damaged you should be fine
philipma1957
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September 01, 2014, 09:09:51 PM
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Thomas is correct. Tell them you shipped a working unit and they mishandled it
dropping the unit can cause a  micro-fracture in one of  the solder joints that makes the unit not work.
 So  visible damage to electronics is not always the case.

 Ask them over and over and over again.  I actually collected from them it took me about 100 days but the paid me.

Please support sidehack with his new miner project Send to : 1BURGERAXHH6Yi6LRybRJK7ybEm5m5HwTr
I mine alt coins with https://simplemining.net I see BTC as the super highway and alt coins as taxis and trucks needed to move transactions.
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