Current orders are being held up while our bank goes through the motions of investigating stolen funds sent our way. Apparently a customer on our site paid for orders via someone's hacked bank account. As a result our bank (UBank) has locked our account.
The breakdown of the situation is this:
- BitPiggy itself or our data was not hacked/stolen in any way.
- Current pending orders cannot be processed until our account is unlocked, as we cannot see who has paid (buy orders), nor send money out (sell orders). Besides that, the orders themselves should be fine, e.g. no data or money has been lost.
- We have turned off accepting of new orders until this is resolved.
In the meantime, we are talking to UBank to get the block lifted. They had originally assured us that this was being done, but has not occurred yet.
We will keep you posted, and our sincere apologies for the delay.
Mat, that really sucks. You might want to consider opening accounts at brick and mortar banks like we have and accepting cash only. It's the only way I could figure to avoid this.