Yes, this is a temporary situation.
We are currently in the process of hashing out a new site design, working with legal to implement a more standardized AML policy, and rolling out several new features. One of which will most likely be accepting cash deposits through ZipZap, the same company BitInstant uses to accept cash at 700,000 locations worldwide. We also have a new custom-developed back end administration in beta testing which will allow us to drastically reduce the turn around time in filling all orders, streamline customer support and response times, as well as allow us to maintain more detailed logs for AML and BSA reasons.
Here is a sneak preview of the new site. Please note that this is an early alpha preview. It's not properly styled yet, the layout isnt anywhere near finalized, etc.http://i.imgur.com/yGviO.png