As I was registering an account on your new trading platform, I believe to have discovered a very interesting security flaw.
Upon verifying my account registration via e-mail, I clicked the link that was provided to me in the e-mail.
The link directed me to an existing account, with full access to it.
I'm not trying to create FUD, I'm just a concerned user who was registering to purchase ICO Stemcoin.
But after discovering this flaw, I will be reconsidering that decision.
I hope this notice is taken seriously.
I am sorry this occurred. We actually found this bug right away and shut down the site immediately to address it. I want to iterate this bug had in no way given any user access to another users account or access to their funds. It was simply mixed up within our database and on the frontend only. We still addressed this as soon as possible. And this is one of the set backs of being in open beta. We will have small bugs like this that we will be addressing. We have handled and fixed almost all of them so far and we are getting a step closer to an official launch everyday.
I would like to apologize that you did not receive a response right away. It is not our business practice to monitor this thread 24/7. We are too busy connecting to users via twitter, irc, skype, and addressing any issues via our well established support desk located at
https://support.vaultex.io. We monitor that directly and any support ticket goes straight to our mobile devices and is viewed by 5 people instantly. It is sad you have chosen whether to conduct business with us for not simply opening up a support ticket. We would have addressed it a lot sooner and also at least given you a detailed response and status update on the issue.
We hope you give us another chance.
In the meantime I would please ask you to remove or edit the image above, even though we will make sure that user changes all his info.
Thank you for your support.
