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genuise
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February 06, 2014, 10:27:50 AM |
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Hello, great website, recent paid customer here. Is it possible to have a chart like the one on blockchained.com ( http://blockchained.com/depth_mtgox_15d.png) with a larger timeframe than 2 days and a bid/ask ratio ? Hi, thank you for your question. We have plans to increase the display data time frame. But currently our data structure model is quite heavy and we are working on performance optimization as on server and on client. So it will take some time. thank you for supporting us. please feel free contacting us if necessary. |
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makevoid
Newbie
 Offline
Activity: 43
Merit: 0
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March 11, 2014, 09:57:33 PM |
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I signed up for one month, nice service overall, can you please fix Justcoin datas as it doesn't seem to work? thanks!
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genuise
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March 12, 2014, 04:20:08 AM |
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Hi, thank you for supporting our service.
I checked justcoin tickers data for justUSD, justEUR and justLTC. As I can see they all have orderbook charts and trade data (volumes)
Can you please tell what exact ticker do you mean? What exact problem?
thank you
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genuise
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March 12, 2014, 07:46:56 AM |
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Yes, I see.
on bitcoin-analytics.com we calculate market price for predefined volumes. 10, 100, 1000 ...
what you see is not the narrow best price of first orders on each side of order book. But the price for 10 BTC. This price can differ from the best price because to get 10 BTC you need to go deeper into order book and account for all order prices. As more you far from the best price the more the difference will be.
In this particular case it is obvious that justUSD just do not have enough liquidity at the moment if you try to consider comparably serious investment volumes.
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makevoid
Newbie
Offline
Activity: 43
Merit: 0
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March 13, 2014, 12:01:07 AM |
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Oh ok, sorry, thanks for the explanation  Will you supply a public (paid?) read api in the near future for b-a.com? Thanks! |
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genuise
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March 18, 2014, 07:54:28 AM |
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Hi, thank you for you question and sorry for delay.
Recent events in Ukraine are interrupting our normal everyday activity from time to time.
Yes we are planning to introduce FIX api to all data we collect. And we are welcoming any interested party to further test and develop FIX interface.
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Trent
Newbie
Offline
Activity: 2
Merit: 0
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May 06, 2014, 12:30:19 AM |
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Hi,
I signed up back on the 10 Feb for 1 month for 0.0075 BTC and you have since charged me for 2 extra months which I never wanted. I should have have 0.0075 BTC on my account (which I want to withdraw) but it says I actually have -0.0075 BTC. Can you please fix this so I can withdraw my bitcoins.
Account details:
bitcoin-analytics.com bitcoin address: 13jH84f34i6k1SFcZDU1dbMpEZg2mj5NrG
Twitter account: Trentw
Thanks.
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nimnul (OP)
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May 06, 2014, 08:09:59 AM |
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Hi, thank you for supporting our service.
Here is a short summary:
1. You only paid for February and March (2 months), there is no billing mistake or extra charges for 3rd month.
2. It's common that subscription extends automatically. Your refunding request for March is not well grounded.
3. However, we can refund you 0.0075 BTC as a gesture of good will should you wish so.
4. Alternatively, if a bimonthly plan with a lower fee was your intention, we can change your plan to bimonthly retroactively.
Now in more details:
I confirm that you chose a monthly plan and payed an amount of two monthly fees on Feb 10. Your subscription was activated on Feb 10 and for 2 months there were enough balance so the service continued till Apr 10.
Now your balance is -0.0075 because there's one outstanding invoice. If you change your plan the invoice for 0.0075 will be cancelled and invoice for your new plan will be issued.
If you send 0.0075 BTC, the service will be extended by one month since the moment of payment, not since the moment of invoice.
So as you can see there is no an error on our side. There are no any extra charges of your account. You were only charged 0.0075 BTC 2 times, not 3 times.
As for refunding request for March service you didn't intend to receive.
If you add funds to your mobile phone, there's no way to withdraw, and they are consumed over time if your tariff plan includes a monthly payment even if you don't intend to talk. If you buy a larger scratch card to add funds than you intended, there's no way to get a change.
Bitcoin Analytics uses the same billing model.
You should have either send 0.0075 or choose a bimonthly plan of 0.00125 per month. Your demand to get a refund for April is not well grounded.
If you agree with above, we can fix your plan selection mistake and charge you 0.0125 for March and April according to bimonthly plan instead of 0.0150.
If you insist on a refund, since it's the first such request, we are sure it's not fraudulent, and can refund. Please send us your bitcoin address to return the money to. Send a PM to either nimnul or genuise if you consider it sensitive.
with all respect,
Andy and Evgeniy
bitcoin-analytics.com
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genuise
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June 24, 2014, 11:37:11 AM |
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Hi, thank you for your suggestion.
We would like to integrate your exchange into our service. I sent you PM about this.
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runeks
Legendary
Offline
Activity: 980
Merit: 1008
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August 19, 2014, 05:08:23 PM |
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Just to make sure I've understood the Liquidity tab properly:
I would assume that, for example, "bids 1000" means the average price one would get by executing a 1000 BTC market sell order, is that correct?
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genuise
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August 19, 2014, 05:52:16 PM |
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Just to make sure I've understood the Liquidity tab properly:
I would assume that, for example, "bids 1000" means the average price one would get by executing a 1000 BTC market sell order, is that correct?
absolutely correct. |
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runeks
Legendary
Offline
Activity: 980
Merit: 1008
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August 19, 2014, 08:59:02 PM |
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Great!
Is it possible to view data from further back than ~24 hours (I have a subscription)?
I would love to be able to go back an entire year, or more, and see the evolution of the liquidity of the BTCUSD market. And now I just realize that extending this chart isn't sufficient for visualizing historic liquidity, because this graph depends on price.
Will you consider adding a graph that displays slippage for various-sized (eg. 10, 100, 1000, etc.) market sell and buy orders? Although I'm not sure even this metric is sufficient, because it only works for single exchanges: if, for example, a single, relatively unknown, low-volume exchange has a very high bid price, then slippage will look worse than it is, because it's calculated from this bid price.
Do you have any ideas on how to create a chart that tracks BTCUSD liquidity over time, which doesn't depend on current market price?
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genuise
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August 19, 2014, 09:33:50 PM |
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Great!
Is it possible to view data from further back than ~24 hours (I have a subscription)?
I would love to be able to go back an entire year, or more, and see the evolution of the liquidity of the BTCUSD market. And now I just realize that extending this chart isn't sufficient for visualizing historic liquidity, because this graph depends on price.
Will you consider adding a graph that displays slippage for various-sized (eg. 10, 100, 1000, etc.) market sell and buy orders? Although I'm not sure even this metric is sufficient, because it only works for single exchanges: if, for example, a single, relatively unknown, low-volume exchange has a very high bid price, then slippage will look worse than it is, because it's calculated from this bid price.
Do you have any ideas on how to create a chart that tracks BTCUSD liquidity over time, which doesn't depend on current market price?
This feature is planned. Currently in the works. Plan is to introduce historical charts with longer periods gradually, in the form of candle stick charts. And also to have more predefined volumes. Thank you for supporting our service. |
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runeks
Legendary
Offline
Activity: 980
Merit: 1008
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August 20, 2014, 02:00:40 PM |
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Great! Good to hear.
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onleines
Full Member
Offline
Activity: 368
Merit: 212
Don't buy Bitcoin - Earn it
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August 28, 2014, 10:01:06 AM |
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genuise
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August 28, 2014, 10:26:51 AM |
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thank you. it is already up while I am writing.
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gggno
Newbie
Offline
Activity: 2
Merit: 0
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September 04, 2014, 08:22:26 PM |
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Hi all
Just wanted to check why in ArbitrageX table I cannot find the platform where are quoting the price in the "all usd-all usd" box? Is that because all the platform are not listed in the non paid version?
Let me know pls
Tks
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genuise
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September 05, 2014, 08:59:46 AM
Last edit: September 05, 2014, 09:12:29 AM by genuise |
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Hi, I am afraid I cannot understand your problem correctly.
Can you explaine in more detail? Normally you have to see 2 tables
1) allXXX x allXXX
2) exchangeTickerXXX x exchangeTickerXXX
along with cross currency conversion rate in the top field
can you check what exactly is not available for you?
what browser do you use? this could help us to find a bug if any.
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