betcoin casino issue

[RobN1972]

 I finished a session at betcoincasino.com and had the fortune of hitting a 4 of a kind in ride 'em poker.  I played a little while after hitting this and when I left the game my balance was right around 7 BTC.  When I left the game and attempted to view my wallet, I had to log back in.  When I had done so, my balance was about 1.5 btc, my (approximate) balance before I entered this game.

  I know I was playing for real money and I know I had this balance....  maybe 6.8, maybe 7.0 I don't know exactly.  I just know I had hit a big hand and I was happy. 

  I have already emailed support and hope this is just a glitch they can quickly fix, but I am concerned because I have never had this type of issue before.  As there is no record of the play I am reporting here, I am at the mercy of their internal records.  I await a response from their support but wanted to post this here before I turned in for the night.  I hope when I wake up the 5.5 btc (roughly) are in my account and I will surely update here either way.

  Until now, I have never had an issue with this site, but this is truly strange.  I wish they would have someone on call at all hours to handle things like this.

  *sigh*  Going to bed for now....  I will see what the morning brings.

  Happy holidays, all!

Rob

[RobN1972]

 I received a reply:

"We see you as playing Caribbean Poker, with the largest, Red dog, smaller and a few sessions at Ridem Poker.  You are saying that your chips vanished?  The system is played by millions of people daily and chips wouldn't vanish.  We consider you a valuable VIP player but we are trying to help you."


  I'm sensing this isn't going to end well for me.  The bright side is at least I cashed out for my buy in and if they don't pay me the rest, I can save a lot of money by not playing there again.  I don't think these guys are dishonest, but I do question the integrity of the software they use. 

  I can't prove a thing (sad cuz I almost snapped a screen shot when I hit the big hand) so it is what it is.  I hit that hand, it paid about 5 BTC.  Yet there is no record of any of the play at that table.  I am SURE I wasn't in play money mode. 

  I post this for anyone considering play at this casino to be aware there may be some issues.  I have had many successful cash outs prior to this with no issues.  I have no idea why the play at this table seemed to disappear but it did.  I still hope support may find the record of this, but it doesn't seem like they will :-(

  G'nite all...