Hello i've been following bitcoin and lurking this forum since the start of the bitcoin bubble.
Yesterday i received an email stating that i had requested a withdrawal when i had in fact not logged in for close to two months. I accessed my account to find that two hours prior, someone had accessed my account, bought all the btc he could with what little cash i had left and withdrew all the btc from my account(roughly about ~30, a small amount but all the btc i have).
it seems i'm short on luck as my support request was replied with this email:
We are sorry for your loss. Unfortunately, we can not refund any amount of the stolen funds. While this is extremely disappointing news, it is unavoidable. Issuing a direct refund is not possible as there is no way of proving that your account was in fact compromised, or that it was the Mt.Gox database leak that caused this to happen. As a business if Mt.Gox were to offer you a cash or bitcoin refund in compensation of this extremely unfortunate event, there would be a large increase in the number of hacking attempts to capitalize upon the possibility of financial reward.
As a further remedy, we would like to suggest that you file a police report for the stolen goods. It is preferable for the police to inspect your computer, but not necessary. Once this investigation has occurred and a copy of the police report issued, please send a copy of it along with a notarized copy of your passport or Government issued photo ID to Mt.Gox.
Please let us know how you wish to proceed, and again we apologize for the frustration and inconvenience caused.
anyone have any idea what i can do now?
also it seems someone else got hacked as well:https://bitcointalk.org/index.php?topic=80562.msg941759#msg941759