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MusX
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February 26, 2015, 10:12:27 PM
Last edit: March 03, 2015, 11:37:16 PM by MusX |
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Looks interesting. It seems that you are the only market which allows GBP withdrawal/deposit from UK GBP accounts without extra cost, can you confirm?
You should remove the leading title of your page which states "Dogdecoin exchange..."
any ETA for GBP account management support?
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Yacuna (OP)
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March 09, 2015, 02:44:09 PM |
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Hey MusX,
thanks for the kind words. We are currently working on getting GBP deposits back to work. Sadly I cannot give you an ETA though.
Kind Regards,
Benjamin
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FundsMoney
Sr. Member
 Offline
Activity: 363
Merit: 250
BTC will change the world
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March 13, 2015, 03:36:26 PM |
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Hello, I have received this e-mail from Yacuna and I do not know what to think about it... Anyone else having this in their mailbox? Hello XXX,
for security reasons we kindly request that you provide an "idSelfie" - a picture of you holding the uploaded document next to your face. Please understand that this is a security measure that is randomly applied on our customer base and has nothing to do with you personally. We apologize for any inconvenience caused by this matter.
Thank You
Your Yacuna Team
Selda I have a verified account on Yacuna and did not use their platform since months ago. Why would they request this now, for what reason? The e-mail seems legitimate, it's from a support rep sent via their zendesk. |
-- if you want this space, PM me -- |
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Yacuna (OP)
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March 17, 2015, 02:49:08 PM |
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Hello FundsMoney,
this EMail was indeed send by us. We had to revise some of our Anti-Fraud-Methods and require an ID-Selfie from some users. Until this new verification requirement is met, you can still trade all cryptocurrency pairs at your leisure.
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Yacuna (OP)
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April 21, 2015, 12:09:27 PM |
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Yacuna now supports Online Bank Transfer. Users can now instantly deposit Euro into their exchange account by utilizing their usual online banking data. Never miss out on a price trend in Bitcoin again. More information here. |
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coinplus
Legendary
Offline
Activity: 1386
Merit: 1058
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June 10, 2015, 05:15:42 PM |
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Hi,
ref : YACUNA ID AAEAAAfCjX7cqHe6A2DFCtq7pk8fQ9defqIYISw1JpNrtOt3VO8fYJWh
My withdrawal request is pending for more than 48 hours.
No response to my tickets still.
Please check the followings and process my withdrawal.
TRANSACTION TYPE Withdrawal
CREATED 06/08/2015 12:09:26
AMOUNT XBT -0.01355056
STATUS In Progress
PAYMENT METHOD Transfer to wallet address 1KQRJY3KHh83AJScRSaFyo4b89jDSYFAy9
YACUNA ID AAEAAAfCjX7cqHe6A2DFCtq7pk8fQ9defqIYISw1JpNrtOt3VO8fYJWh
Thanks.
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coinplus
Legendary
Offline
Activity: 1386
Merit: 1058
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June 20, 2015, 06:54:14 AM |
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Hi,
ref : YACUNA ID AAEAAAfCjX7cqHe6A2DFCtq7pk8fQ9defqIYISw1JpNrtOt3VO8fYJWh
My withdrawal request is pending for more than 48 hours.
No response to my tickets still.
Please check the followings and process my withdrawal.
TRANSACTION TYPE Withdrawal
CREATED 06/08/2015 12:09:26
AMOUNT XBT -0.01355056
STATUS In Progress
PAYMENT METHOD Transfer to wallet address 1KQRJY3KHh83AJScRSaFyo4b89jDSYFAy9
YACUNA ID AAEAAAfCjX7cqHe6A2DFCtq7pk8fQ9defqIYISw1JpNrtOt3VO8fYJWh
Thanks.
Got paid. Thank you..... |
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NABiT
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July 17, 2015, 09:52:39 AM |
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Mine "In Progress" for two weeks now, response to tickets has stopped
It would be good if my withdrawal could be processed
TRANSACTION TYPE Withdrawal
CREATED 07/06/2015 07:32:41
AMOUNT XBT -0.10000000
STATUS In Progress
PAYMENT METHOD Transfer to wallet address 1rxe8jSPgCd3MST63HVsV2WnGf4otAwEb
YACUNA ID AAEAAAfCjQDdeqzR5H3nIcJsAGADYQgFh6QKZhh8nAHRYSTbed_ebi1f
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Yacuna (OP)
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July 17, 2015, 09:56:23 AM |
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Hey Nabit,
sorry didn't intend to ignore you. I inquired again at the technical staff about the transaction but got no news, thus I couldn't write you anything. But you are right, I atleast should have responded to the ticket so you know you are not forgotten. Sorry for that, and I think it is time to bring out the whip for our technicians. That your transaction is stuck so long is unacceptable.
Sincerely,
Benjamin
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NABiT
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July 27, 2015, 12:44:59 PM |
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Hi Benjamin
Still not processed, three weeks now
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shifty252
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August 04, 2015, 07:35:55 AM |
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yesterday i made a deposit, tx has more than 100 confirms, deposit not shown in yacuna account.
emailed support
#rekt
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NABiT
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August 04, 2015, 08:10:14 AM |
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yesterday i made a deposit, tx has more than 100 confirms, deposit not shown in yacuna account.
emailed support
#rekt
Well I hope you have more luck than me, my withdrawal above has been stuck "In Progress" for over 4 weeks now |
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shifty252
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August 04, 2015, 10:23:38 AM |
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yesterday i made a deposit, tx has more than 100 confirms, deposit not shown in yacuna account.
emailed support
#rekt
Well I hope you have more luck than me, my withdrawal above has been stuck "In Progress" for over 4 weeks now thanks, hope your issue gets resolved soon unfortunately i think this exchange will vanish soon. should have looked more closely at the orderbooks before i sent money to them..... |
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Monopoly
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August 04, 2015, 10:35:10 AM |
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Nice and friendly platform maybe try it later ....... i'm seeing other reactions
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NABiT
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August 04, 2015, 10:54:49 AM |
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thanks, hope your issue gets resolved soon
unfortunately i think this exchange will vanish soon.
Thanks I must admit I was having similar thoughts, would be a pity because as Monopoly says “Nice and friendly platform” but there have been previous problems with stuck transactions with myself and others, they were sorted out eventually but it can take a long time like my current one, still unresolved |
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shifty252
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August 04, 2015, 12:14:43 PM |
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thanks, hope your issue gets resolved soon
unfortunately i think this exchange will vanish soon.
Thanks I must admit I was having similar thoughts, would be a pity because as Monopoly says “Nice and friendly platform” but there have been previous problems with stuck transactions with myself and others, they were sorted out eventually but it can take a long time like my current one, still unresolved actually the platform is tricky and not friendly at all. DO NOT trade without entering price, otherwise you will loose money. |
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shifty252
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August 04, 2015, 02:35:16 PM |
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Hey Nabit,
sorry didn't intend to ignore you. I inquired again at the technical staff about the transaction but got no news, thus I couldn't write you anything. But you are right, I atleast should have responded to the ticket so you know you are not forgotten. Sorry for that, and I think it is time to bring out the whip for our technicians. That your transaction is stuck so long is unacceptable.
Sincerely,
Benjamin
Since that issue isn't resolved and i also faced issues to deposit, did you by chance whipped the technicians to death?  |
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NABiT
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August 12, 2015, 03:32:10 PM |
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Hey Nabit,
sorry didn't intend to ignore you. I inquired again at the technical staff about the transaction but got no news, thus I couldn't write you anything. But you are right, I atleast should have responded to the ticket so you know you are not forgotten. Sorry for that, and I think it is time to bring out the whip for our technicians. That your transaction is stuck so long is unacceptable.
Sincerely,
Benjamin
Since that issue isn't resolved and i also faced issues to deposit, did you by chance whipped the technicians to death? And still "In Progress" - over 6 weeks now |
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giustone
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August 13, 2015, 11:17:46 AM |
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I try this exchange,but trading volume is low.
I will wait for more members,and high trading volume.
-Giustone
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NABiT
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August 13, 2015, 02:45:17 PM |
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Hey Nabit,
sorry didn't intend to ignore you. I inquired again at the technical staff about the transaction but got no news, thus I couldn't write you anything. But you are right, I atleast should have responded to the ticket so you know you are not forgotten. Sorry for that, and I think it is time to bring out the whip for our technicians. That your transaction is stuck so long is unacceptable.
Sincerely,
Benjamin
Hi Benjamin What is happening? - Mark Caruso now says that the issue is resolved and that withdrawals are now being processed but mine remains "In Progress" Over 6 weeks now and no response to tickets. |
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