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[1gallon]

this seems like a fun site. i deposited 0.1 and played "war" and was able to get up to 0.15 before losing it all to 0. Thomas, one of the 'live support' helped process my weekly 100% rake back.

However, I did not realize the 100% rakeback would not become available to be withdrawn immediately (as i tried to, and lost the 0.1 by the click of a button)

all in all, i had a good experience here

[febriyana]

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Hi Febriyana,

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this seems like a fun site. i deposited 0.1 and played "war" and was able to get up to 0.15 before losing it all to 0. Thomas, one of the 'live support' helped process my weekly 100% rake back.

However, I did not realize the 100% rakeback would not become available to be withdrawn immediately (as i tried to, and lost the 0.1 by the click of a button)

all in all, i had a good experience here

Hi 1gallon,
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[1gallon]

I deposited 0.1 into this casino (for 100% rakeback) when i received the 0.1 bonus, it said i had to wagered it 25 times to cashout the bonus itself. (fine).


With the bonus, i brought my total to 0.215. When i went to cashout, it said it will deduct 0.1 bonus because i havn't wagered enough, but i will be able to cash out the rest (I pressed accept).


After pressing accept, it took away 0.1 bonus that i received, and then it told me i wasn't able to cash out until i bet another 2.5btc...

Now I am stuck with 0.115 balance that can't be cashed out until 2.5btc is wagered and house will not credit back the 0.1 bonus for their unclear rules.


The house should never even allow you to do a withdraw of the bonus at all if it was going to take away the initial amount and not allow you to withdraw the winnings.

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I deposited 0.1 into this casino (for 100% rakeback) when i received the 0.1 bonus, it said i had to wagered it 25 times to cashout the bonus itself. (fine).


With the bonus, i brought my total to 0.215. When i went to cashout, it said it will deduct 0.1 bonus because i havn't wagered enough, but i will be able to cash out the rest (I pressed accept).


After pressing accept, it took away 0.1 bonus that i received, and then it told me i wasn't able to cash out until i bet another 2.5btc...

Now I am stuck with 0.115 balance that can't be cashed out until 2.5btc is wagered and house will not credit back the 0.1 bonus for their unclear rules.


The house should never even allow you to do a withdraw of the bonus at all if it was going to take away the initial amount and not allow you to withdraw the winnings.

Hi,
Thank you for playing at Tetraplay Casino

Please note that all our bonuses and the winnings from your bonus must be wagered ( in your case 25 times ) in order to withdraw.
In your case you tried to withdraw before finishing your wagering requirement.
You can check the wagering anytime on your account page and withdraw page.

We also noticed that you have multiple accounts, and you are claiming the same issue with the bonus on the other account too ( so you were already aware of the rules )
Unfortunately the management will have to cancel all your bonuses on both of your accounts due to bonus abuse.

Please note our Terms and Conditions do not allow multiple accounts and we reserve the right to cancel bonuses and close accounts.
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