Cryptsy - Order Failure - Now resolved amicably, but mind your orders

[hennessyhemp]

I set a sell order on the 28th for XPY at a price of 0.06 XPY/BTC and on the 30th, supposedly the price went above my 0.06 without selling my XPY!?

If you aren't familiar with an order book...the price cannot move beyond the order prices without first filling them, or at least that's how an exchange is supposed to work.

So technically, Cryptsy is failing at their primary job (the exchange of crypto-currencies), and they have not resolved my issue.

The last time the customer support rep responded to me, they said they would probably have me sell my order at current prices then refund me the difference, but then sent this:

"Hello,
Whatever you do , please do not clear the order until we have a solution and have figured out what happened
Once cleared we will have no proof the order was placed and will not be able to assist you"

This seems fishy, considering even a basic log of a chat can be recovered, so actual buy and sell orders open and closed on your system simply "disappearing" sounds like a load of BS.


EDIT:

Issue has been resolved amicably in that they honored my order.

Make sure you watch your open orders and the price, this is still the wild west and the onus is on you to get paid.

[slacknation]

you can now sell at a higher price? then why do they need to refund the difference? oh ok, the price has dropped now

[hennessyhemp]

The reason for placing a market order is completely negated when the market skips your order.

For anyone familiar with the #onejob twitter feed...this qualifies.

[hennessyhemp]

I appreciate that you are investigating an internal issue, but fixing it on my end should not take any time at all.

If I make a mistake with a customer, I make it right immediately.  I ask that you do the same, and finish your
internal investigation on your own time.

[ellave]

This happened to me also & the response to my ticket wasn't acceptable, I will PM you the details Jim.

[hennessyhemp]

That it has!

I'll update the title.