I think you've come to the wrong board. This should be in the Service Discussion board.
Btw, if you go to their FAQ page, you can see this quote all about their payment system and how it works:
How does the payment system works?
The Bitrated payment system allows to make reversible e-commerce transactions using multi-signature smart contracts.
The buyer and seller nominate, ahead of time, a trust agent to act as an arbiter for their transaction. The buyer then makes the payment to a 2-of-3 multi-signature address, which is locked until two of the parties agree to release it.
The payment process consists of of four steps:
After agreeing on a contract and a trust agent, a new trade is created by the buyer. [screenshot]
All parties are required to review & authorize their participation in the trade. [screenshot]
The buyer is requested to make the payment into the multi-signature address. The seller can verify that the payment is secured in the multi-signature and provides the goods/service to the buyer. [screenshot]
The payment is now locked for the duration of the trade, until two of the three parties – buyer, seller and trust agent – agree to release it. [screenshots]
This can go in two ways:
When everything goes well, the buyer & seller agree and release the payment to the control of the seller. No intervention by the trust agent is required in this case.
When a dispute arises, the trust agent can intervene, review the case and decide which party to side with — either refunding the payment to the buyer, or releasing it to the seller.
Source:
https://www.bitrated.com/faq
