Added money to unocoin before being able to purchase, said deposit will take between 2 hours to 24 hours. i was okay with it. price was 20600, eventually had to buy when price was 21200. no problem. exactly what your website said happened and i was fine.
bought 1 btc at 21200, website said immediate transfer to address mentioned. and just like it said, 1 btc showed up in my wallet. perfect.
so i spend the rest of my money, buy approx 5 btc, and expect transfer to happen immediately, like your website says. but it didnt. not for the next 8 hours.
This is not what is said on your website. btc price fell 15 usd in the meanwhile. Not acceptable.
Hello Shahadil,
The reason why your second withdrawal was pending because you had tried to withdraw more than 5 btc in 24 hours time and also that our server was running low on bitcoin to process this transaction. When the large withdrawal happens during mid night or during our non working hours, there are less resources who could approve your withdrawal till morning.