Hello,
Last week I joined brawker.com to buy some bitcoin. I purchased an $800 item for someone on the 8th January, his bitcoin went into escrow and he received his item on the 12th. He confirmed he received his item and the transaction closed.
However, the bitcoin remain in escrow. Both of us have been contacting Brawker about this and they claim it is a bug in their website that does not allow them to release the bitcoin to me. Despite admitting that their website is at fault, they refuse to take responsibility and to refund me my bitcoin. Brawker.com is either an elaborate scam that selectively targets new users or the staff there don't have a clue what they are doing.
So far the customer service has been atrocious. No apology has been made and despite acknowledging that it's their fault they claim no responsibility for the coins. Brawker is like a middleman who carries no responsibility, will not reply to your messages and who still takes a large fee based on their services (which in my case is 100%).
Brawker uses a multi-sig system so each transaction carries 3 keys (the buyer, the seller and Brawker) and only 2 keys are required to release funds. They claim that my key won't work despite me signing the transaction and getting a confirmation on my end. Even if this were true, they still hold the 2nd key which will release the bitcoin. So their whole story makes no sense. When I pointed out this fallacy in their explanation, they boasted about how they've processed 1,500 transactions and that I'm the only one who has failed (again not offering me bitcoin or compensation or even an apology). They are changing the goal posts in their argument and keep changing the topic with jargon such as "the issue could be hashes". Now they put the blame back on me and they are claiming that because I changed my password once, that I cannot get the bitcoin.
Even if this is an honest mistake by Brawker, they have not offered any refund and they are not helpful and they blame me for their fault. Brawker are acting very unprofessional. They are not offering my bitcoins. I am 1 week waiting for bitcoins which have already depleted in value massively.
Do not use Brawker unless you want to be scammed.
have you call them prior posting on this forum?
