Rib3rt
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November 13, 2017, 06:24:48 PM |
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Hi,
I have topup my new card for the first time from the ios app, the transactions goes well and is confirmed but your system say there is a problem of "Underpayment detected".
How can I send more than I have? The founds didnt charged and I dont know what to do. Your support say about the verification level, but really the problem is another I think.
Thanks
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onnz423
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November 13, 2017, 06:26:57 PM |
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Hi,
I have topup my new card for the first time from the ios app, the transactions goes well and is confirmed but your system say there is a problem of "Underpayment detected".
How can I send more than I have? The founds didnt charged and I dont know what to do. Your support say about the verification level, but really the problem is another I think.
Thanks
Im not sure if you can send nore, if not send email to support@bitwala.comThe underpayment means that you sent less bitcoin that you were supposed to which is the reason why it says that. Would be great if bitwala added a button for underpayments that you could press and get a card load completed with lower amount of EUR. |
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Rib3rt
Newbie
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Activity: 5
Merit: 0
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November 13, 2017, 06:37:45 PM |
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Hi,
I have topup my new card for the first time from the ios app, the transactions goes well and is confirmed but your system say there is a problem of "Underpayment detected".
How can I send more than I have? The founds didnt charged and I dont know what to do. Your support say about the verification level, but really the problem is another I think.
Thanks
Im not sure if you can send nore, if not send email to support@bitwala.comThe underpayment means that you sent less bitcoin that you were supposed to which is the reason why it says that. Would be great if bitwala added a button for underpayments that you could press and get a card load completed with lower amount of EUR. Would be great, I didnt find any info of how to send the difference in the site, it would also be great that the app did not allow you to send a sum you do not own. |
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bitwala (OP)
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November 14, 2017, 10:10:59 AM |
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Would be great, I didnt find any info of how to send the difference in the site, it would also be great that the app did not allow you to send a sum you do not own.
Hi Rib3rt, Thank you for writing us. When you top-up your card you are asked if you would like to pay with your Bitwala wallet or with an external one. When using the Bitwala wallet you can only spend what you have and there should never be underpayments. When using external wallets please make sure to transfer the BTC amount as shown (not the fiat amount). Could you please tell me if you used the Bitwala wallet? Sadly there is no option to pay the difference if underpaid. The reason is that our partner does not support this option. Best regards, Robert @Bitwala PS: I have made a suggestion about being able to make additional payments after underpaying an invoice. http://feedback.bitwala.com/forums/1-general/topics/89-would-be-great-if-bitwala-added-a-button-for-underpayments-that-you-could-press-and-get-a-card-load/ |
Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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Rib3rt
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November 14, 2017, 10:37:55 AM |
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Would be great, I didnt find any info of how to send the difference in the site, it would also be great that the app did not allow you to send a sum you do not own.
Hi Rib3rt, Thank you for writing us. When you top-up your card you are asked if you would like to pay with your Bitwala wallet or with an external one. When using the Bitwala wallet you can only spend what you have and there should never be underpayments. When using external wallets please make sure to transfer the BTC amount as shown (not the fiat amount). Could you please tell me if you used the Bitwala wallet? Sadly there is no option to pay the difference if underpaid. The reason is that our partner does not support this option. Best regards, Robert @Bitwala PS: I have made a suggestion about being able to make additional payments after underpaying an invoice. http://feedback.bitwala.com/forums/1-general/topics/89-would-be-great-if-bitwala-added-a-button-for-underpayments-that-you-could-press-and-get-a-card-load/ Hi, I use my bitwala wallet to charge NOT an external one. The transaction is confirmed but there isnt found in my card. Please help! Thanks |
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bitwala (OP)
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November 14, 2017, 05:07:41 PM |
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Hi, I use my bitwala wallet to charge NOT an external one. The transaction is confirmed but there isnt found in my card. Please help!
Thanks
Hi Rib3rt, Sorry for the misunderstanding. Please contact support@bitwala.com. Our support team will get back to you as soon as possible. Best regards, Robert @Bitwala |
Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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Rib3rt
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Merit: 0
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November 15, 2017, 09:12:28 AM |
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Hi, I use my bitwala wallet to charge NOT an external one. The transaction is confirmed but there isnt found in my card. Please help!
Thanks
Hi Rib3rt, Sorry for the misunderstanding. Please contact support@bitwala.com. Our support team will get back to you as soon as possible. Best regards, Robert @Bitwala Thanks, I'm in contact with them... hope to resolve, but for now I talk of an "impossible underpayment" from the ios app and instead they talk of my documents on Visa side... for now thanks again |
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bitwala (OP)
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November 15, 2017, 04:07:49 PM |
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Thanks, I'm in contact with them... hope to resolve, but for now I talk of an "impossible underpayment" from the ios app and instead they talk of my documents on Visa side... for now thanks again
Hi Rib3rt, You are in the best hands in regards to support. Our Team work hard to solve issues as fast as possible. In fact, Visa can be difficult to satisfy when it comes to verifying documents. In some cases, we need additional documents to send them to Visa. This is not a homemade issue. I apologize for the delay. Best regards, Robert @Bitwala |
Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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Rib3rt
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November 16, 2017, 01:53:09 PM |
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Thanks, I'm in contact with them... hope to resolve, but for now I talk of an "impossible underpayment" from the ios app and instead they talk of my documents on Visa side... for now thanks again
Hi Rib3rt, You are in the best hands in regards to support. Our Team work hard to solve issues as fast as possible. In fact, Visa can be difficult to satisfy when it comes to verifying documents. In some cases, we need additional documents to send them to Visa. This is not a homemade issue. I apologize for the delay. Best regards, Robert @Bitwala It seems that I have solved 2 problems, the underpayment was refounded! and now my documents are ok! Great support! Thanks |
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bitwala (OP)
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November 16, 2017, 04:16:27 PM |
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It seems that I have solved 2 problems, the underpayment was refounded! and now my documents are ok!
Great support!
Thanks
Hi Rib3rt, Perfect  , happy to hear all is good and running. Enjoy your Bitcoin prepaid card. Best regards, Robert @Bitwala |
Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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bitwala (OP)
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November 17, 2017, 02:35:39 PM |
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Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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playersfun
Copper Member
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Activity: 475
Merit: 121
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November 18, 2017, 09:56:24 AM |
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Hi. How many confirmation i need that the btc is on my card? And if i send my BTC to my card and after that i cancel my transaction(deposit on card) do i also get the btc?
thx for answer
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onnz423
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November 18, 2017, 12:20:35 PM |
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Hi. How many confirmation i need that the btc is on my card? And if i send my BTC to my card and after that i cancel my transaction(deposit on card) do i also get the btc?
thx for answer
It takes only one confirmation for the card to be loaded. Also by cancelling transaction, do you mean depositing and then getting a refund or what kind of cancellation? The card loads are final, because bitwala card isn't two way, so you cannot buy BTC back with the card from them. |
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bitwala (OP)
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November 20, 2017, 10:46:38 AM |
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Hi. How many confirmation i need that the btc is on my card? And if i send my BTC to my card and after that i cancel my transaction(deposit on card) do i also get the btc?
thx for answer
Hello playersfun, onnz423 is right with his statement. After exchanging BTC to EUR to load your card this is not reversible. We wait until we have 1 confirmation before we load cards. Best regards, Robert @Bitwala |
Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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bitwala (OP)
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November 21, 2017, 02:58:55 PM |
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Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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Wichipingui
Newbie
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Activity: 5
Merit: 0
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November 22, 2017, 05:56:48 AM |
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I have a question about your debit card. Is it so that once I get it, its a Prepaid Card so Ican send some BTC (for example 0,1 BTC) and then I simply go to a shop, buy something , pay with it, and in that moment when I pay it converts the needed amount of BTC in order to pay what im buying (in real time whith the conversion rate of the moment) and the rest of my BTC is not converted to euros?
And what kind of index do you use to convert my BTC into BTC? Do I have to pay the miners fee every time I buy something so its better not to use to pay unexpensive ammounts of money?
Im planning to use it to pay fuel once a wwek (20 euros), groceries once a week (20 euros), restaurant, etc. but im not willing to pay high fees.
Thanks for your information!
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bitwala (OP)
Full Member
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Activity: 368
Merit: 100
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November 22, 2017, 09:23:14 AM |
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I have a question about your debit card. Is it so that once I get it, its a Prepaid Card so Ican send some BTC (for example 0,1 BTC) and then I simply go to a shop, buy something , pay with it, and in that moment when I pay it converts the needed amount of BTC in order to pay what im buying (in real time whith the conversion rate of the moment) and the rest of my BTC is not converted to euros?
And what kind of index do you use to convert my BTC into BTC? Do I have to pay the miners fee every time I buy something so its better not to use to pay unexpensive ammounts of money?
Im planning to use it to pay fuel once a wwek (20 euros), groceries once a week (20 euros), restaurant, etc. but im not willing to pay high fees.
Thanks for your information!
Hello Wichipingui, With our card, your BTC is exchanged to EUR in the moment you top it up. This makes it easy to know how much is on your card (you don't have to check the BTC price) at any time and to avoid having to pay mining fees every time you pay something. We work with the BTC to EUR rate from BitPay. To save on fees (mining fees) I recommend you load higher amounts at once instead of multiple small amounts. Best regards, Robert @Bitwala |
Your one App to Live on Crypto. Buy & Sell Bitcoin & Ether 24/7 instantly. Deposit & Withdraw Euros using your IBAN. Download Bitwala App |
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barbierir
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November 26, 2017, 04:16:53 PM |
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Hi, I have a question that I can't find answered in the faq or website: what is max amount that can be paid with Sepa transfer? Thanks
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onnz423
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November 26, 2017, 04:19:57 PM |
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Hi, I have a question that I can't find answered in the faq or website: what is max amount that can be paid with Sepa transfer? Thanks
If you did a little bit of googling, you would have found Limits and Verification Levels within seconds. Those limits apply to the SEPA transfers too i suppose. Level 2 verification is enough for the most users for sure. |
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barbierir
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November 26, 2017, 04:37:33 PM |
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Hi, I have a question that I can't find answered in the faq or website: what is max amount that can be paid with Sepa transfer? Thanks
If you did a little bit of googling, you would have found Limits and Verification Levels within seconds. Those limits apply to the SEPA transfers too i suppose. Level 2 verification is enough for the most users for sure. Thanks! But actually that wasn't easy at all to find |
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