BitInstant problems: "Order execution failed!"

[spinachandfeta]

Hi everybody!  I finally decided to try BitInstant last night after hearing many good things about them.

I went to CVS and did the zipzap/moneygram to BTC address, everything went fine.

Go home, check my email.  ZipZap sent me an email saying the transaction was successful.

However when I check my status on BitInstant it tells me "Order Execution failed!"  and of course no bitcoins in my wallet.

What do I do now?  I sent support an email, no reply yet.  Call their phone number/google voice account.  Nobody there.  Checked their livechat "help".  No help to be found, just a bunch of other people with the same problem waiting all day for someone from BitInstant to log on.

Did I just throw $330 down the toilet?  Do I have any recourse?  Does anybody know how to get support from BitInstant?

[1713580749]

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[1713580749]

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[John (John K.)]

PM Yankee (https://bitcointalk.org/index.php?action=profile;u=21181) . He'll get you sorted out. Don't worry about your money, BitInstant's customer service is the tops here.

[John (John K.)]

Take a look here: https://bitcointalk.org/index.php?topic=92455.0

[spinachandfeta]

Thats reassuring!  Hopefully its just bad timing on my part.

[Yankee (BitInstant)]

Thats reassuring!  Hopefully its just bad timing on my part.

Hey!

Have you sent us a support email?

Support@bitinstant.com or PM me here

Thanks

Charlie